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based on 18447 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good communication. Kept me up to date on the schedule.
pet-friendly, does a good job cleaning the carpet
I was disappointed in the results in my high traffic areas. Two of the 4 traffic areas looked lighter but the other 2 areas looked worse (darker) after the cleaning. I question whether or not enough pre-treating was done in those areas. Otherwise, I was satisfied with the service. The technician (Matt) was on time, careful & did a thorough job. There was no odor to aggravate my asthma & the carpets feel soft not crunchy. If my traffic areas could be improved, I would be very satisfied.
Patrick is the best! My tile and grout look fabulous!! The carpet looks great. He is a very hard worker and I recommend him highly. Thank you for that wonderful clean house feeling.
Service is fantabulous! No better company, product or customer service!
I felt that it was easy to set up the appointment and everyone at Zerorez was kind and professional. My carpets look great! I'm glad I chose Zerorez for their carpet cleaning services!
I like that you don't use soap and chemicals. The carpet looks so fresh when you finish the job.
Easy to use and it does a great job!
I like how fresh the smell is.... no chemical odors at all. And the carpet is soft.
It did take a lot longer to dry than they told us, though.
The tech did a very google job on thecarpet, but I asked for a price to clean a 5'X7' rug. He gave me two cost one was on site cleaning the other to take off site. After he left I went to roll the rug up it took me running the vacuum over the rug and dumping the vac 3 times to be able to use the rug.
Overall did good just should not do rugs on site
I like the fact that is is chemical free.
Patrick was awesome!
My 15 year old carpet looks amazing after cleaning by Zerorez!
Your tech was polite,professional and through. My house looked fantastic after he finished.
Service was granted to me, even though I lived in an apartment. Other services I contacted, were unable to serve me, as they did not use self-contained water. Andy was very cordial and helpful.
Representative, Matt, was on time, polite and explained all service as he was doing each
step. He was observant of pets, pet stains and overall a great employee of yours!
Chris was great to work with. He was very thorough in going over what I wanted and what it would take to get it clean.
The employee was very professional and did a great job. No extra pressure to buy any extra items.
Spots came out of carpet better than expected.
Move furniture
The representative spent a great deal of time working on some trouble spots.
No odor - no crunchy carpet - amazingly clean.
good serv and tech
fast, great results.
Excellent cleaning of my old Berber carpet even in troublesome areas.
The result after having the carpets cleaned.
The idea that it is water!!!
This was the 2nd time Zerorez has cleaned my carpet. I was very pleased with the results......the technician was courteous and within the time frame. He removed all the stubborn "stained spots" and although my carpet is very old (almost 18 years) ~ it looks great! Also, I am always pleased that the carpet doesn't feel "crunchy" after the cleaning. The only negative comment I have is that at the time I made the appointment, I wasn't informed of the water disposal fee added to the over-all cost. I should have been told about that!
Too expensive I think especially when carpet still doesn't look much. Enter after it was cleaned.
Professional job; very nice about coming back to treat a coffee stain a second time. Great results.