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based on 18448 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Was a very good experience. Our technician, Andy, was very kind, knowledgeable, and easy to deal with.
Scheduling was easy. Your associate was polite and nearly dressed. He was very efficient and was respectful of our home.
You can't even get your customer details correct.
Matt Fielder did a great job removing pet stains in several rooms. I believe he cleaned my rooms last year also. I hope he will be the one sent out in January when I have additional rooms cleaned. He is also very professional and prompt.
Professional, punctual, and the product cleaned my carpets very well
The carpets look great! The gentlemen who came to our house were professional and courtesy. They did a great job! We will use you again. Thanks
The service rep was ON-TIME (which is a rare thing in the service industry), courteous, informative, and a very hard worker. His work was excellent and I couldn't be happier with the results.
Andy, our technician was very professional and made sure we were completely satisfied with the service and cleaning before he left. I added carpet deodorizer to our service and was extremely happy with how clean our carpets were.
The carpet was left feeling clean not 'crunchy' as it is after other cleaning companies.
One suggestion I have is to offer the spot cleaner for free as a thank you for having your carpets cleaned. Zerorez is more expensive than other cleaning companies and other companies give customers a free spot cleaner at the end.
Not any harmful chemicals, the crew were very thorough and very polite explained what the were using and what they were doing
I like how the carpets felt after they dried not all stiff and brittle and that the person was very helpful in explaining everything and very neat about his work thank you very much
professional friendly great service! And I got to watch the progress and they included me and asked if I had any questions thank you
Seemed like there were some darker spots on the carpet after it was cleaned. Maybe not your fault but didn't seem that bad in that area before.
THE NATURAL WAY THE CARPET IS CLEANED. MIKE, THE TECH THAT CLEANED OUR CARPETS WAS GREAT. WE HAD THE FURNITURE OUT OF THE WAY AND HE WAS VERY ATTENTIVE TO ANY REQUESTS/CONCERNS THAT I VOICED.
Timely and professional...Add on welcome
Carpet was clean and mostly dry the same day!!
Worked great!
The cleaning product and especially the personnel, in and outside the office, very competent and super friendly.
Everything looked good except one corner. I think they must have forgotten to move a floor lamp and stool. You can see exactly where they cleaned up to it and around it.
Do appreciate all they did though!
I like that no chemicals are used and the technician took his time and did a great job.
The Technician was nice and courteous. The carpets were clean and the house smelled nice.
No soapy cleaning solutions.
doesn't cover smells, extracts them. doesn't leave the carpet wet for hours. knowledgeable the courteous service.
Efficient, technicians were very nice and informative and the results were great!!!!
Patrick - the tech was very thorough and attentive to our needs. Excellent job!!!
I hope the companies attention to customer requests and apt times are better considered in the future...
The staff person who did the cleaning was punctual, very thorough, pleasant and helpful.
The carpet looked good and felt good after the cleaning.
well mannered and professional tech. I have 4 dogs and 2 cats and it had been several years since cleaning. I can walk on my carpet in my socks and they actually stay clean now. great job, very satisfied.
My carpet specialist was very knowledgeable, very polite, and thorough. I would not hesitate to call them again.
Very professional. I like your process for cleaning the carpets and my carpets get cleaner when you clean them.

I'm not convinced your process cleans any better than any other I've had. The advertising that it leaves the carpet softer than soap processes is false.