Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18801 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 27, 2017 — Rated 9 out of 10 by Thomas Naughgle Zerorez Indianapolis
What do you like about our products and services?

No soapy residue, quick drying time, friendly staff

Report a concern   March 26, 2017 — Rated 10 out of 10 by Katherine VanGheem Zerorez Indianapolis
What do you like about our products and services?

Excellent technicians! I love how good our carpets look!!

Report a concern   March 26, 2017 — Rated 9 out of 10 by D.S. Zerorez Indianapolis
What do you like about our products and services?

No residue features

Report a concern   March 26, 2017 — Rated 10 out of 10 by S.P. Zerorez Indianapolis
What do you like about our products and services?

#1 is how much quicker it dries. It also looked really nice after he was finished. Even got out indention marks on the areas where furniture had been for several years.

Report a concern   March 25, 2017 — Rated 9 out of 10 by Dana Alabaugh Zerorez Indianapolis
What do you like about our products and services?

Nice technicians with great results. Drying time was minimal.

Report a concern   March 25, 2017 — Rated 10 out of 10 by R.K. Zerorez Indianapolis
What do you like about our products and services?

No chemicals, safe for kids and pets.

Report a concern   March 25, 2017 — Rated 10 out of 10 by Chris Mautner Zerorez Indianapolis
What do you like about our products and services?

Carpets get really clean.

Report a concern   March 25, 2017 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

no soaps. fast drying time

Report a concern   March 24, 2017 — Rated 10 out of 10 by J.T. Zerorez Indianapolis
What do you like about our products and services?

I like that there is very little chemicals used in the cleaning process. Seeing the process of how your water works is amazing! My carpets were not extremely wet like other carpet cleaning services.

Report a concern   March 24, 2017 — Rated 10 out of 10 by S.P. Zerorez Indianapolis
What do you like about our products and services?

I was happy w results. And technician zack was informing

Report a concern   March 23, 2017 — Rated 10 out of 10 by L.S. Zerorez Indianapolis
What do you like about our products and services?

The cleaners are always very nice and professional. The carpet looks great and smells like oranges!

Report a concern   March 23, 2017 — Rated 10 out of 10 by C.C. Zerorez Indianapolis
What do you like about our products and services?

Very good product at a reasonable price with total transparency-thank you!!

Report a concern   March 23, 2017 — Rated 10 out of 10 by S.E. Zerorez Indianapolis
What do you like about our products and services?

Very friendly and zero residue, out carpets look brand new again.

Report a concern   March 23, 2017 — Rated 10 out of 10 by M.S. Zerorez Indianapolis
What do you like about our products and services?

Great cleaning & service,Zach does a great job & nice.

Report a concern   March 23, 2017 — Rated 9 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

I have used you twice and this was the best technician--excellent in explaining, manners, efficiency

Report a concern   March 23, 2017 — Rated 1 out of 10 by L.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Our carpet actually smelled worse after the cleaning was performed. There were several spots that were not thoroughly cleaned. The technician was great however the actual cleaning was not up to pare as the carpets have been in better shape after in home cleaning treatments.

Report a concern   March 23, 2017 — Rated 10 out of 10 by C.S. Zerorez Indianapolis
What do you like about our products and services?

environmentally safe, isn't harsh on carpet fibers, quick, professional service.

Report a concern   March 22, 2017 — Rated 5 out of 10 by D.K. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Thought the carpets would clean up better than what they did. The carpet cleaner said he was not sure how high traffic areas would do, but I was really disappointed overall. Over $200.00 spent and tearing the carpets up and replacing. Thank you!

Report a concern   March 22, 2017 — Rated 10 out of 10 by R.R. Zerorez Indianapolis
What do you like about our products and services?

The carpet looks clean and fresh and the cleaning person was good.

Report a concern   March 22, 2017 — Rated 10 out of 10 by S.T. Zerorez Indianapolis
What do you like about our products and services?

The customer service was very good! Carpet is fresh smelling even the day after!

Report a concern   March 22, 2017 — Rated 10 out of 10 by R.A. Zerorez Indianapolis
What do you like about our products and services?

there was no left over residue or smell.. smell was fresh not musty like others...

Report a concern   March 21, 2017 — Rated 9 out of 10 by S.W. Zerorez Indianapolis
What do you like about our products and services?

Very courteous

Report a concern   March 21, 2017 — Rated 10 out of 10 by T.M. Zerorez Indianapolis
What do you like about our products and services?

Love how well they got the stains out of my carpet and all of the pet smells.

Report a concern   March 20, 2017 — Rated 10 out of 10 by B.H. Zerorez Indianapolis
What do you like about our products and services?

Our carpets haven't looked better since we moved in! We have a large dog that is rough on our carpets and after the cleaning, the spots were gone and the carpet smelled great. Mike was an awesome technician. Really patient and helpful.

Report a concern   March 20, 2017 — Rated 10 out of 10 by S.K. Zerorez Indianapolis
What do you like about our products and services?

Did what it said it would do, friendly representative.

Report a concern   March 20, 2017 — Rated 10 out of 10 by S.H. Zerorez Indianapolis
What do you like about our products and services?

Customer service was very good. I was told I would received a phone call 2 days prior to my appointment date to give me a 2 hour window, which I did. I was also told I would receive a call from the technician prior to his arrival, which I did. He called 30 minutes prior to arriving. The technician, Zach, was very polite and professional. He first came in and looked at the areas to be cleaned, asked if there were any particular areas I would like him to take note of and explained the process. I pointed out the stairs that were particularly dirty and he was able to get them totally clean. I was very happy with the results and would recommend Zerorez to family and friends.

Report a concern   March 20, 2017 — Rated 4 out of 10 by M.J. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Our carpets were in bad shape, but still expected them to be cleaner. Wiped down a spot one day after the cleaning and the rag was filthy.

Report a concern   March 20, 2017 — Rated 7 out of 10 by A.G. Zerorez Indianapolis
What could we do to improve?

Carpets were cleaned effectively, but I was not given any recommendations/instructions about moving furniture which I did not have to do with Mike's Carpet Cleaning. My husband had taken the dog out of the house for the process, and I had to either move a lot of loose furniture onto beds or into rooms with flooring and/or help the tech move larger pieces. Also, larger pieces (sofa, upholstered chairs, hope chest, etc.) were not put on blocks in their original places which required a good deal of moving around. We are both in our 60's and our backs aren't what they used to be. Improved pre-service communication would be most helpful to new clients, even if if common knowledge is assumed. Thank you.

Report a concern   March 19, 2017 — Rated 10 out of 10 by LInda Tressler Zerorez Indianapolis
What do you like about our products and services?

Your service techs were very professional and friendly and did a great job with our carpet. We are very satisfied.

Report a concern   March 19, 2017 — Rated 10 out of 10 by J.M.G. Zerorez Indianapolis
What do you like about our products and services?

Everything was top notch!


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