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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that it doesn't leave a residue and leaves the carpet smelling and looking great
It cleans and smells great!
I have challenges with Chemicals used on my carpet. When a carpet company would clean my carpets. I would normally end up sick going to the doctors office and somtimes the hospital. At first, I was very Leary about having your company clean my carpets, but I noticed while they were being cleaned I had no problems with my health. I am very impressed. The technician did a great job. My carpets looks nice, and excellent customer service. I highly recommend.
No
Our technician worked really hard and our carpets look great!
I was not disappointed this time due to the professional care that Kevin displayed. The carpet looks like it has been cared for and
looks so much better than the first time. I don't know if our first person was new, tired or was not trained sufficiently, but I watched
Kevin work and I could tell the difference. If you send a carpet cleaner out he should be as good as Kevin.
Thank you for redoing my carpet as it looks 100% better!
Carpets looked great . Your employee was able to remove a tape stain that I thought would be there forever! Very nice young man😊
Great customer service. Andy was great!
keep us on hold for 8 hrs WAITING
The service was great!
But the high-traffic areas of our carpets did not clean as well as I had hoped.
A General contractor at my home the same day said he highly suspected that the company they use for restoration work could likely clean it much better.
The crew was great! I honestly felt nothing could help out carpet short of removing it due to the dog smell, but the guys did a fantastic job!
Zack (?) was able to get a few stains out from a salad dressing that had been there for 10 yrs. Stanley didn't get it. Zack was a polite young man -- however where he worked on walkways that needed it more, he did a good job but I saw how much water was being released and it took from Wed. to Sat. to dry. Think more could had been vacuumed up for such a long drying time. This was only in a couple of places. Also, I bought a bottle of the stain remover ($25) and he said when used up to just call your company and they will refill - no charge. I should have checked this out first -- was he correct on his statement? I will use you again but think you should put your "water" chg in total amouunt instead of an amount plus $14 water charge. A bit pricey ......
Justin Howard and Andy Cala were professional and polite throughout the process and always kept us informed. We will definitely be using Zerorez for future cleanings and will be recommending to family and friends. Thanks to WZPL for advertising as well! Great job!
I like the fact that carpets are left without residue and chemicals aren't used. The technicians who came to our house were very knowledgeable, and answered all of my questions about our rug and our plan to have carpets cleaned in the future.
Quick and effective service. It dries quickly too!
I wasn't disappointed in the work done. I was disappointed in how a few areas did not clean up as well as I had hoped.
You overstated your ability to clean my carpet. It does not look like it was cleaned.
After two cleanings by Zerorez I went back to my previous company for a cleaning just to judge the difference and it is astonishing. I had to go back to Zerorez to save my carpet and my marriage. Love the softness, dryness, bright color you leave behind.
Carpets look great. My only problem-I was told the carpets should be dry in 4-10 hours and they were still damp more than 24 hours after cleaning. I purchased a second dehumidifier and after running it for almost 24 hours, the carpets are mostly dry. Not sure why they took so long to dry, but definitely took way more than the 4-10 hour projection. I called and left a message asking about dry time and my call wasn't returned.
pet friendly - cleaning products
Zerorez does a great job cleaning carpets - especially spots!!!
Courtesy and product knowledge of your tech. Carpet was clean and dry in a couple of hours
My carpets look great and our Technician was very friendly and knowledgeable! Thanks for the great job!
I felt the technician was knowledgeable in the products and process and thoughtful and careful while moving around the house.
The staff is friendly and very knowledgeable. They do very good job of cleaning carpets and are efficient.
It's non-toxic and efficient. I have always had courteous and knowledgeable technicians.
i like that there are no harsh chemicals to clean my carpets. they came out fantastic!
We have used zerorez twice and have been very happy with the service and the results! Professional and knowledgeable technicians addressed all my concerns and I appreciated the advice to make sure carpet stays clean! Thank you!!
See my Facebook posting.
Very friendly technicians, made sure we were satisfied
The technician was professional and conscientious about his services. Or carpets looked amazing when he was done.