What our clients think of us!

You got rid of a lot of old residue from carpets. Pleasant and helpful employees. Also letting me know they would be delayed to start work.

the results were excellent. the gentleman showed up early and was very informative.

Quick, courteous, works and reasonable

The service staff explained every step in cleaning process and didn't try to hard sell extra services. Since we have an older home with antique furniture, there is little room to move things aground. Both Zerorez personal move things as necessary to clean. We have pets so stains were on carpet. After cleaning, stains were gone. Carpet look great after cleaning even though it's over 30 years old. This was not the first time Zerorez has cleaned my carpets and won't be the last.

I found the tech was very helpful and friendly. He explained every detail of the cleaning and even got out some very tough areas.

The technician was friendly and professional. He took care to treat the problem spots I identified as well as any problem spots he noticed while cleaning. We will definitely be calling ZeroRez back for our next cleaning!

The gentleman was prompt, did a very good job of explaining the procedure and performed the procedure in a timely manner.
The results wre great, the carpet look great and we will have them back again.

Be a bit more thorough with the carpet in terms of getting to more of it. I felt that some furniture that could easily have been moved, like bedside tables, were left in place and the carpet underneath was not touched. Same for behind doors.

I was really impressed with how much the carpet pile returned to the way it looked when it was new. I gave it an 8 because I still had some larger spots that didn't come out that I was able to go back and lift out with a spot cleaner. I think the cleaning process that Zero Rez uses broke up the larger stains and made it easier for me to go back and get them out myself. The smell of the carpet is amazing and makes my house smell fantastic. Just wish that they could have worked a little harder to get those larger stains out so I didn't have to. Had my stairs cleaned too. They look great

The technician that came out to our house did a very thorough walk through with us and never made us feel rushed! He was very friendly and did a great job on our carpets!! Our carpets look great!!

You really need to plan ahead to get an available date.

Clean

My carpet always looks great, and the technician always works with you without trying to add on sales. Awesome as usual

Very friendly and explained things well. Got rid of pet odor and left my home smelling great.

Clean, Very Efficient

Professional technician, arrived on time, very thorough

I've already filled out a review. Read that one

This is the first time to have this carpet cleaned. We expected the "trail" where we frequently walk between kitchen and bedroom to come out cleaner. He explained that sometimes the fiber is mashed down. We have not had another carpet cleaner so have nothing to compare this with. The workman was very nice, careful and polite.

The person that came to clean our carpet was extremely polite and knowledgeable.

Great service carpet very cleaned

Arrived as scheduled, reviewed cleaning plan & costs, got it done, cleaned up equipment & was gone. Very nice job by an efficient young man.

It was fast and worked really well. Scheduling was easy and the price was great!

I like the fact that it was short and quick meaning your individual was in and out of my house in two hours. I like that it was dry within four hours. I like the two part system and that the individual explained it to me. I have always clean my carpets by myself using no chemicals in just water and it always looked good but your system looks a lot better. I will from now on out I will be using your company.

The technician was very professional and polite. He explaIned all of the services and the carpets look very good.

My carpet is 3yrs old. I had it cleaned by another company twice, and both times the carpet showed dirty very fast After the 2nd cleaning, I noticed the same greasy feel I felt before when I ran my hand over the carpet. I called them back, and when the man felt the greasy area, he informed me who ever I had clean before was the cause. I informed him it was his company. He then rinsed the bad area and the rest of the carpet. I pointed out the bad area to Steve, a Zerorez trainee. He explained how Zerorex worked & began cleaning in the bad area, then had me feel the area. It still had a greasy feel, but not as bad Steve called his boss to find out if there was something else he could do. He worked diligently on the area, and I watched soap bubbles being flushed out of the carpet possibly coming from as deep as the pad. It's whole bad area. It's been 2 days now, and I just ran my hand over the area. I can still feel a very slight greasy feel, but not over the entire 3x5 area . Steve did everything he could to undo the damage that another company failed to do. The rest of my carpet looks new. The other carpet had dog urine stains & I was going to replace it since I had just lost me dog, but since the cleaning, I can't see any stains. I will replace the 3x5 area with extra carpet I kept. I give Zerorez, and Steve, the trainee an A++. Name removed

Great job on our carpets

The clean smell.

Steve, your rep who actually cleaned my carpets, was terrific. He was thorough, polite, and efficient. I would give him a 10.

The problem lies with the appointment process. When I called (at least a week prior to the actual appointment), Melissa told me that my appointment was set between 12-3. However, the day before, when the reminder call came, the person told me that the appointment was from 5-6pm. When I told her that I had been promised an earlier time slot, she offered no reason for the change.

Even more disconcerting was Steve's response. He said that during the prior job (which he thought was his last for the day), my appointment just "popped up." Obviously, someone made a mistake. But, no one apologized (except Steve, who has no responsibility for this error.). So, I give the office staff a 3; possibly, a 2.

The couch that was cleaned doesn't appear to be any more clean than it was prior to the cleaning. If anything, it seems worse as the fabric dried wrinkled and a new ring of something has appeared.

Steve was amazing! He was professional, hard working, and made the entire process so easy! Thanks Zerorez