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based on 18278 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the fact that carpets are left without residue and chemicals aren't used. The technicians who came to our house were very knowledgeable, and answered all of my questions about our rug and our plan to have carpets cleaned in the future.
Quick and effective service. It dries quickly too!
I wasn't disappointed in the work done. I was disappointed in how a few areas did not clean up as well as I had hoped.
You overstated your ability to clean my carpet. It does not look like it was cleaned.
After two cleanings by Zerorez I went back to my previous company for a cleaning just to judge the difference and it is astonishing. I had to go back to Zerorez to save my carpet and my marriage. Love the softness, dryness, bright color you leave behind.
Carpets look great. My only problem-I was told the carpets should be dry in 4-10 hours and they were still damp more than 24 hours after cleaning. I purchased a second dehumidifier and after running it for almost 24 hours, the carpets are mostly dry. Not sure why they took so long to dry, but definitely took way more than the 4-10 hour projection. I called and left a message asking about dry time and my call wasn't returned.
pet friendly - cleaning products
Zerorez does a great job cleaning carpets - especially spots!!!
Courtesy and product knowledge of your tech. Carpet was clean and dry in a couple of hours
My carpets look great and our Technician was very friendly and knowledgeable! Thanks for the great job!
I felt the technician was knowledgeable in the products and process and thoughtful and careful while moving around the house.
The staff is friendly and very knowledgeable. They do very good job of cleaning carpets and are efficient.
It's non-toxic and efficient. I have always had courteous and knowledgeable technicians.
i like that there are no harsh chemicals to clean my carpets. they came out fantastic!
We have used zerorez twice and have been very happy with the service and the results! Professional and knowledgeable technicians addressed all my concerns and I appreciated the advice to make sure carpet stays clean! Thank you!!
See my Facebook posting.
Very friendly technicians, made sure we were satisfied
The carpet looks fresh and brand new every time you clean ithe. With 3 kids and 2 dogs, no other company could do that. Also, stains do not come back after a few weeks/months. My technician, William, even got gum out of the carpet. :) Happy mom!
Very honest and professional
They did an excellent job and we would have them ba back again!
I think your scheduling needs improvement. I was scheduled for 3 bedrooms, closet, living room,hallway, and stairs and also a couch, 2 chairs and ottoman to be cleaned. I scheduled a week before and was told they would be here between 8 and noon. I received a call 2 days before that it would be between 12& 2. Matt, the technician, arrive shortly before 2pm and he was alone! This was a large job for one person and also a late start in the day. Obviously, we had him start in our bedroom first so we wouldn't have to walk on wet carpet to go to bed. But, the stairs were still wet as was the hallway. Matt did a great job and I understand it was't his fault about the scheduling because he had to go to Lafayette first for another large job.
I suggest you try to improve on your scheduling of large jobs to be fair to both the homeowner and technician.
Service was excellent!
The service techs were prompt, polite, and thorough. There was no smell from the products, and our the carpets felt great.
Expectations met. Service tech professional and polite. Very thorough.
The living room smelled musty for a week or longer. That is the only room our dog is allowed in with carpet. I was hoping it would deodorize it more than it did and seemed to draw the smell out more smelling like a wet dog. The carpets looked great though and our stairs still look good a week later even though the carpet is pretty old.
Friendly service. Love the stain remover
Booking online is troublesome when they have to call to actually schedule. I work full time and there's no sense going online if I have to call to really schedule the service.
For this service, I expressed that I wasn't 100% satisfied with the urine extraction and the response was I did everything I could. I spent $630. Also, there are still some stains. I use Zereoz regularly but this service was not my best experience.
The employees are conscientious and knowledgeable.
Odorless and my carpets came back to life!
Cleaned a very nasty patch in our living room and got it spotless.
Justin Howard and Andy Cala were professional and polite throughout the process and always kept us informed. We will definitely be using Zerorez for future cleanings and will be recommending to family and friends. Thanks to WZPL for advertising as well! Great job!