What our clients think of us!

Andre was very thorough and did a great job. The carpets look like new.

Service person, Eric, was very polite and considerate. He did a good job.

Pretreatment worked fine.

The carpets took at least 24 hours to dry. The fans only run while they are finishing other rooms, not long enough to make a lot of difference. It may not take any longer than other cleaners, but not shorter either.

The Gentleman that did our carpets was very pleasant, helpful and did a great job!

I am happy. The servicemen protected my corners, other carpets and furnishings. I love that the carpets were not left wet and there was no chemical smell...zero res!

Excellent personnel

Staff was respectful to us and our home. He well dressed and did am excellent job. We appreciate professional performance and top quality work. Thanks.

Like the fact that my carpets and furniture is not soppy wet when you are done with the cleanings.

Love Zerorez! Carpets look great. Even a carpeted area that is older carpet looks really nice. The service techs were terrific too!

Be on time you 3 hrs late with no call.

Zerorez did a fine job of cleaning our carpets. The company showed up on time to clean the carpets. Good communication before and after the carpet cleaning. I did fill out a google review that was very favorable.

Full explanation of the work to be done and the work that was done. The care that was taken around my home and furniture. The professional attitude. The results of the cleaning.

Very efficient. On time and explained everything when they arrived. Charges were exactly as quoted.

Some of the gentleman cleaning the carpets are better than others.

Carpets looked great, the employee was super nice and professional

I felt like it was a switch and bait. I had verbally agreed to 5 rooms and a hall for 213.00..... The day they came I had to be rushed to hospital and my son met them.. they told him they had a better deal for 5 rooms and it was $247.00......They did a good job.....I just did not like the increase in price. Would I use you again.....probably, but I would want the quote in writing.

My original phone call with Brittany setting up the appointment seemed to go fine. I told her I had never had carpets cleaned before. I also told her the carpet was new and had never been cleaned. She walked me through all the rooms I wanted cleaned, the pre-cleaning I needed to do, and what to expect. I thought I was ready to go.
When the technician arrived I learned that the rug in my living room had to be taken off site if I wanted it cleaned because it was made of wool (we had to guess) it was going to be $600ish dollars and you would need it for 10 days. The kitchenette rug (made from carpet) and the whole reason I decided to have you come out- had to be cleaned on the garage floor or patio. She never mentioned that, I did not clean the floor in my garage or patio. I ended up having the rug taken to "the Rug Spa" to be cleaned.The technician was knowledgeable and empathic.
The project ended up costing more than I wanted it to and more than quoted. The carpet took a lot longer to dry than stated, the stain did not come out of the dining room carpet and I am out my kitchenette rug for 10 days. At least I know now that you can't clean rugs on hardwood floors (everyone must know that but me) and know I can say I have had carpets cleaned before. There is nothing you can do, I understand what happened and how.

Timely service, pleasant and helpful technicians and clean carpets!

Cleaned the carpets over a week ago and while there was zero ventilation in the basement, no fans were left (last Tuesday). The carpet or pad has still been wet and began smelling strongly. After repeated calls, a manager told us on Friday, that someone would bring a fan over. Nobody came. After we called Monday at 8:30AM, we were contacted at 5:30 pm stating that someone could come clean again, which is the last thing we want. We then asked for SOMEONE to bring a fan to help dry the pad out (we had to buy one ourselves last week). They said they would find out but since they left at 6 they might not be able to contact us until Tuesday. We still have not heard anything. The communication and customer service has been the worse possible.

I really appreciate from a fellow business owners perspective the follow up and handling of a concern that your president took care of -- Greatly appreciated.

Technician was on time, very friendly & knowledgable. My carpet looks brand new!!

We are very pleased with the carpet and couch and loveseat. We can see the difference! We are impressed with Jamal too. He was very professional and so thorough! He didn't miss a spot. Thank you so much.
Chuck and Name removed

The carpet didn't look great when the young man left, but now after it has dried, all the spots are still there. I did a better job when I rented a machine. He was a nice guy, but don't know if he didn't do a good job, or your product is no good.

Very professional. Explained the process and did a great job cleaning the carpet. Would definitely recommend Zerorez!

The cleaning process effectively removed pet stains and odors

Very professional and courteous. Did a wonderful job removing stains from my carpets!

The employees were super nice and helpful from making the appointment to the actual service.

There is a strong musty mildewy odor coming from the carpet that was not there before. Smells like you used dirty water. I wont be back.

My carpets look the same as they did before they were cleaned.

Tech did a great job.

Steve was so professional and knows his product very well. Everything was explained to us throughly, and he kept reminding us about not slipping from wet surface to dry surface. He was on time and worked very hard on our carpets.
The carpet's clean citrus smell is wonderful and it felt so good under our feet the next day. Very soft...as promised. And they indeed dried in about six hours.
We will most definitely use your services from now on and recommend you to others.