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based on 18278 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No smell, drys quickly. Clean
Our carpets looked great! I was worried about our steps, but they look so much better!
The carpet looks great! I thought Zach, the guy who cleaned the carpets, was very personable and polite.
Professional service and amazing results. We are very satisfied customers.
Carpets look great. Justin and Andy were very polite and respectful.
The no residue so carpets are not crunchy
everything was great
The reason I did not rate it higher is the fact that I was cancelled the morning of my clean around the time someone should have been arriving (they were sick - I understand that). I was inconvenienced to move everything out, and then had the hassle of calling back to find out if anyone would be coming. Melissa was fantastic and called me on Monday because they had an opening. We ended up getting our floors cleaned. Kevin and Justin did a great job and explained things very well. Originally I was going to have to wait until April to have the floors cleaned. We had guests coming from out of town, unfortunately they won't get to visit our home as we didn't have time to move our furniture back in place (the people we had lined up for the weekend weren't available during the week.) Just think when you cancel customers what all they have done to prepare and how that affects them. The only benefit I did receive out of all of this was cleaner carpets and I asked for the protection for all the floors for $30 (my house is small). Maybe offer a discount if customers are inconvenienced.
I like the concept of no residue in carpets. I love the fresh clean smell after the treatment.
Our two reps were very professional and worked well together
The technician called to advise he was on the way,. We walked through the areas that were going to be cleaned and he told me what he would be doing, and answered all of my questions.
Because I let the cleaning of the carpet go and had "tracks" I am not able to determine the the complete process. The ares that were not tracked were very clean and looked the way I expected.
The invoice was emailed to me within the hour of completion of the work. I normally would not have paid without an invoice at time of service. I will continue to evaluate that process, as I realize how things change. If I was advised of this off site invoice I missed it.....would have not thought anything about it if I knew in advance.
The email stating THINGS TO KNOW WAS A GREAT WAY TO PROVIDE YOUR CLIENTS WITH INFORMATION WITH WHAT IS A NEW PROCESS AND COMPANY IN THE CLEANING AREA.
Matt Fielder did an outstanding job in every respect. His work was excellent, his attitude and dedication to accomplishing the task at hand was exemplary. Commendations to you for prompt and reliable service. Jan Schildmeier, Indianapolis
Technicians were very professional, helpful, thorough and very nice. They were able to remove rust stains from carpeting and I couldn't believe the debris that was removed from our grout surrounding the tile squares. I appreciate the process that Zerorez advertises and uses.
friendly service techs that are knowledgeable, efficient, and respectful of myself and property.
the process is quick and effective.
Clean and fresh. Quiet and very knowledgeable. Explained each step and showed progress along the way.
On time, friendly, did a good job.
That my carpets are not soaked and dry within in a few hours
No soapy residue, quick drying time, friendly staff
Excellent technicians! I love how good our carpets look!!
No residue features
#1 is how much quicker it dries. It also looked really nice after he was finished. Even got out indention marks on the areas where furniture had been for several years.
Nice technicians with great results. Drying time was minimal.
No chemicals, safe for kids and pets.
Carpets get really clean.
no soaps. fast drying time
I like that there is very little chemicals used in the cleaning process. Seeing the process of how your water works is amazing! My carpets were not extremely wet like other carpet cleaning services.
I was happy w results. And technician zack was informing
The cleaners are always very nice and professional. The carpet looks great and smells like oranges!
Very good product at a reasonable price with total transparency-thank you!!
Very friendly and zero residue, out carpets look brand new again.
Loved how great the carpets looked. Almost brand new.