Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18801 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 31, 2017 — Rated 10 out of 10 by B.J. Zerorez Indianapolis
What do you like about our products and services?

no harmful chemicals

Report a concern   August 31, 2017 — Rated 10 out of 10 by A.L. Zerorez Indianapolis
What do you like about our products and services?

Everything was excellent!

Report a concern   August 31, 2017 — Rated 10 out of 10 by J.W. Zerorez Indianapolis
What do you like about our products and services?

Cleaning Specialists attention to detail and asking if i was happy with the spot removal if it needed treated again

Report a concern   August 31, 2017 — Rated 10 out of 10 by M.M. Zerorez Indianapolis
What do you like about our products and services?

Quick work with consistently great results. My old carpets get new life with each cleaning. Love the citrus fragrance!

Report a concern   August 31, 2017 — Rated 10 out of 10 by L.P. Zerorez Indianapolis
What do you like about our products and services?

Jamaal was thorough and considerate. Carpets and tile amazingly clean.

Report a concern   August 31, 2017 — Rated 10 out of 10 by D.R. Zerorez Indianapolis
What do you like about our products and services?

I liked that there was no residue left on carpet and no overpowering smell. After drying, carpets felt nice to walk on. Our technician (Jeffrey) was very nice!

Report a concern   August 31, 2017 — Rated 10 out of 10 by N.H. Zerorez Indianapolis
What do you like about our products and services?

Love that the carpets aren't stiff/sticky after cleaning. Fresh smell. Have used Zerorez many times. Will never use anyone else...Tech was great.....

Report a concern   August 30, 2017 — Rated 10 out of 10 by Y.G. Zerorez Indianapolis
What do you like about our products and services?

The person that came out to our house was incredibly nice and showed me with a black light spots on my carpet from our dog. He was great to work with and did an excellent job cleaning the carpets. They were nearly dry an hour later which was wonderful! Made the house smell great and got rid the dingy smell.
Will be calling you guys again probably come spring:)

Report a concern   August 30, 2017 — Rated 0 out of 10 by B.R. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I had your company come out a second time within 30 days to re-clean my entire house and while the technician was here he did an acceptable job. When he was ready to leave the carpets were wet as they should have been and looked okay but after they dried the carpets remained streaked---which was the problem that was created by the first cleaning. I am very disappointed and will not recommend this company or use them in my home again.

Report a concern   August 30, 2017 — Rated 8 out of 10 by S.B. Zerorez Indianapolis
What could we do to improve?

Very pleased with service

Report a concern   August 30, 2017 — Rated 10 out of 10 by D.B. Zerorez Indianapolis
What do you like about our products and services?

.

Report a concern   August 30, 2017 — Rated 8 out of 10 by C.C. Zerorez Indianapolis
What could we do to improve?

Specials and other packages need to be more easily accessible on web site. Link was broken and not working for days

Report a concern   August 30, 2017 — Rated 10 out of 10 by C.J. Zerorez Indianapolis
What do you like about our products and services?

The tech was extremely polite and professional. He took the time to assess my needs and to go over my carpet and couches before cleaning to ensure he knew any and all problem areas. Upon finishing each item, he would ask me to assess it and ensure there were no areas in need of touch up. He did a very thorough job. I WILL be using Zerorez again. The service and the quality of the work were amazing. Zerorez exceeded my expectations.

Report a concern   August 29, 2017 — Rated 10 out of 10 by S.H. Zerorez Indianapolis
What do you like about our products and services?

We like that the company doesn't use harsh chemicals that damages the environment.

Report a concern   August 29, 2017 — Rated 7 out of 10 by M.P. Zerorez Indianapolis
What could we do to improve?

You did a great job. I am not upset about the quality of work, it was just very expensive. A lot more expensive than the company I usually use but I would recommend you again. Wish I could have gotten the upstairs done too!

Report a concern   August 29, 2017 — Rated 10 out of 10 by T.F. Zerorez Indianapolis
What do you like about our products and services?

I love how clean each room looks and smells when they are done. It dries quickly and the technicians are always so polite!

Report a concern   August 29, 2017 — Rated 10 out of 10 by M.B. Zerorez Indianapolis
What do you like about our products and services?

The service was top notch!!! Explained all treatments and why they were needed. Carpets looked brand new after they were done. SO MUCH BETTER than the "other" carpet cleaning companies. I would and have recommended to other people. Keep up the good work.

Report a concern   August 29, 2017 — Rated 6 out of 10 by T.C. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I paid extra for pet treatment and it did absolutely nothing. The carpets to me really do not look any different than before your gentleman cleaned them. He did do a good job on the dinning room chairs.

Report a concern   August 29, 2017 — Rated 10 out of 10 by T.P. Zerorez Indianapolis
What do you like about our products and services?

The were quick and the carpits looked great.

Report a concern   August 28, 2017 — Rated 10 out of 10 by S.C. Zerorez Indianapolis
What do you like about our products and services?

It was great! My carpet looks new and my home smells wonderful.

Report a concern   August 28, 2017 — Rated 10 out of 10 by K.M. Zerorez Indianapolis
What do you like about our products and services?

My carpets are clean and soft. Their system does not use a lot of harsh chemicals. The cleaners are very professional.

Report a concern   August 26, 2017 — Rated 10 out of 10 by R.B. Zerorez Indianapolis
What do you like about our products and services?

I liked the nice guy that came out. He was very professional and never judged me because my dogs had peed and pooped on the rug. He gave good suggestions and worked hard. He was always very polite and asked permission before entering into different areas.

Report a concern   August 26, 2017 — Rated 5 out of 10 by K.L. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Way too many phone calls. The tech was great, but the phone calls almost daily were too much. I had a scheduled time and was asked three times to change my appointment. I work and scheduled the service around my work hours, so I couldn't move it. The tech did a great job and was very nice.

Report a concern   August 25, 2017 — Rated 10 out of 10 by E.B. Zerorez Indianapolis
What do you like about our products and services?

Erik was on time, did a walk through to discuss problem areas and he went to work. Not a single negative. Just moved into this house, carpeted areas were filthy, could not force myself to walk barefoot and now I can. Carpet dried quickly, no ripples from soaking. No heavy scents that always say it's covering up something. Zerorez will stay in my house file!

Report a concern   August 24, 2017 — Rated 10 out of 10 by S.E. Zerorez Indianapolis
What do you like about our products and services?

Quick, friendly- hurray service and good pricing!

Report a concern   August 24, 2017 — Rated 10 out of 10 by D.W. Zerorez Indianapolis
What do you like about our products and services?

We were very pleased with our carpet technician, Matt Fielder, who was very courteous and explained the procedure with us prior to the cleaning. This was the second time he came to our house (8/23/17) b/c we had a stained carpet in the basement that did not come clean after the first treatment (8/18/17). It was from a spill from our emptying our dehumidifier which left iron/rust stains on the carpet. I called a few days after our first cleaning (8/18/17) to see if he could come back to retreat this one area. He did a wonderful job with the rest of our carpet in our house, but this one area in the basement was very difficult to clean. Matt worked on this area a long time on his second trip and used a different method. At first it looked like the stain was gone but unfortunately after it dried totally the next day, the stain partially returned. I understand that this stain might not be totally eradicated but I know he tried really hard to please us, so I don't fault him or Zerorez for not being able to totally remove the stain and I would definitely use Zerorez again in the future.

Report a concern   August 24, 2017 — Rated 0 out of 10 by J.R. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

My sunroom rug actually looks worse after cleaning than it did before, very disappointed. Felt like your employee was in a hurry to finish

Report a concern   August 24, 2017 — Rated 10 out of 10 by K.W. Zerorez Indianapolis
What do you like about our products and services?

Professional and courteous service. Drying time was so short and carpets looked great!

Report a concern   August 24, 2017 — Rated 10 out of 10 by K.M. Zerorez Indianapolis
What do you like about our products and services?

Friendly, professional technician. Carpets weren't soaking wet, so it allowed for us to continue business operations. Would be helpful if technicians brought "caution" signs or even small orange cones when carpets transition to a hard surface.

Report a concern   August 24, 2017 — Rated 10 out of 10 by S.L. Zerorez Indianapolis
What do you like about our products and services?

I like that it's "clean" cleaning. They've always been able to get my desired date for services.


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