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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Andy & Tevin were extremely polite and professional. They thoroughly explained every process each step of the way and made recommendations. Andy talked with me about the type of carpet I have and what I might expect to see. Not only did they explain the difference between Zerorez and its competitors formula/process, but they were able to demonstrate it for me. My very old carpet looked amazing once they were finished. Would highly recommend Zerorez and Andy & Tevin. I will definitely have them out again.
Unfortunately, I did have some areas of residue that I had to take a wet-and-then-dry towel to on my white-tiled kitchen that were not noticeable until I walked around the room and saw the tile from a variety of angles and sunlight. The largest area was nice and white, but my small laundry room needed some scrub-brush-with-cleaner by me to whiten up a little of the grout in there. So, while most of the area was quite lovely, I did have to do some touch-up work at the end myself -- never the goal when one spends $300+.
The technician was extremely nice and worked hard to finish my job in a respectable amount of time, especially considering that I had dogs that needed to move around.
I appreciate that the cleaning products used are chemical free and safe for pets and children.
Mike did a thorough job at our house. He explained everything clearly and was amicable.
I had a complaint, Spoke with manager after about 12 minute I guess you might call it a debate which surprised me I have used the service twice before I had no time or reason to lie I feel I was treated very shabby . However someone came back to correct the problem. for a small fee which surprised me. Name removed.
It was a good cleaning, the guy was very nice, It looks fine. Seemed like it took a long time to dry but could have been the weather.
Nice job. On time efficient. great cleaning
Everyone with whom I spoke were very knowledgeable, well spoken, professional and friendly. The crew that provided the service were every bit as good.. They were on time, neat and professional in appearance. They explained the process very clearly and performed as expected. The carpets, quite old and in poor shape due to lack of care for years, looked much better than I had even hoped they would. Thank you all for a great job, well done.
Carpets look great!
Great service!!
Able to be flexible and change dates and times as we needed. The tech was professional and quick!!! Our carpet looks great! Thank you!
Very impressed with the outcome! Eric was very professional and explained the procedure clearly. The carpets dried quickly and look great!! I would highly recommend Zerorez!
Simply put, my carpets and sofa look great. Jamal listened to my concerns regarding stains before he started and my carpets came out looking better than expected. The fact that Zerorez cleans without harsh chemicals is reassuring.
quick response
No chemicals
The subject carpet area was beautifully cleaned.
Very professional. Were completely satisfied.
It was quick & left my carpet looking and feeling so much cleaner & softer.
I liked them!
It's truly clean.
Courteous staff! Great results! Reasonably priced.
What did I like about the service? THE RESULTS! The rugs turned out great. The tech called ahead and showed up within the time window I was give. The cleaning of the dark spots along the wall caused by years of airflow down the walls into the rugs was excellent compared to other services I have tried. The tech used his smaller wand and was able to get very close and pulled out that gummy build up. He was also able to remove all the double tap glue that was stuck on the rug in a bedroom.
Very fast drying time. Professionalism of technician. On time. Good results.
It took an extra round of cleaning for the tile to look clean, and that was only done because I specifically asked for it. I would have expected the technician to go over it enough times for it to be clean, without my having to ask.
Thorough job and really clean carpet! Very pleasant sales person, Erik.
Good service
No residue
Polite workers
You guys used to be a 10 when I first started using you a couple years ago. Back then you had stellar customer service techs that were friendly and personable. They were VERY valuable to me. They would put plastic pieces under my furniture and always went way above and beyond. Just great customer service people. Now....they are bad but they aren't great either. They do a good job but now the only thing that separates you from everyone else is your process. That's too bad. You initially re-defined what to expect from carpet cleaners.....you are sliding closing to what we have always expected from that industry.
The use of no harsh cleaning materials
The carpeting looked very good when the technician was finished. He was very knowledgeable, explained all the options to me, and helped me select the best option for what I wanted to get done.