Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18279 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 24, 2017 — Rated 4 out of 10 by S.D. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Couldn't get the crew here during the allotted time signed up for and was told that I would have to wait over a week to reschedule. Asked that I not be charged the $50 cancellation fee to cancel and have another service. All of the sudden I was able to get someone here the next day to clean.

Report a concern   May 24, 2017 — Rated 9 out of 10 by J.D. Zerorez Indianapolis
What do you like about our products and services?

Knowledgeable and nice. He answered all our questions. We would have your company come back for further cleaning.

Report a concern   May 24, 2017 — Rated 10 out of 10 by Jean Staley Zerorez Indianapolis
What do you like about our products and services?

Smells good and works well

Report a concern   May 23, 2017 — Rated 0 out of 10 by L.J. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

My appt was 8 -8:10. I get it that techs call in, but I got the phone call at 8:00 and got up early to make sure my dogs were let out and put away. When I got the call, I was asked if 10:00 was okay. I was already ready and just said yes. At 10:00, I got a phone call, the tech was on his way but it would be 10:25 when he got here. I felt like the tech did a great job but the company should had offered a discount. I do not have carpet so no need for a discount on carpet cleaning.

Report a concern   May 23, 2017 — Rated 10 out of 10 by R.M. Zerorez Indianapolis
What do you like about our products and services?

Representative was on time and professional. He asked if I had any questions before he left.

Report a concern   May 23, 2017 — Rated 10 out of 10 by Holly Vonderheit Zerorez Indianapolis
What do you like about our products and services?

Efficient, friendly, quality service.

Report a concern   May 23, 2017 — Rated 10 out of 10 by G.C. Zerorez Indianapolis
What do you like about our products and services?

This was my 1st. Time using Zerorez. I found our technician (William) to be very knowledgeable. We did room by room walkthrough to address any concerns we might have. He gave me his recommendations for best results. Gave me final pricing before work was started. Very impressed.

Report a concern   May 23, 2017 — Rated 9 out of 10 by A.W. Zerorez Indianapolis
What do you like about our products and services?

The lesser amount of water and solution that is put in the my carpet during cleaning - quicker drying time.

Report a concern   May 23, 2017 — Rated 10 out of 10 by J.G. Zerorez Indianapolis
What do you like about our products and services?

Friendly staff, with a service that is as described.

Report a concern   May 23, 2017 — Rated 10 out of 10 by Jaime Horan Zerorez Indianapolis
What do you like about our products and services?

Looks much better

Report a concern   May 23, 2017 — Rated 10 out of 10 by D.W. Zerorez Indianapolis
What do you like about our products and services?

Everything! You guys are the greatest! Chicks on the Right were absolutely right about you!

Report a concern   May 23, 2017 — Rated 9 out of 10 by J.J. Zerorez Indianapolis
What do you like about our products and services?

Love the fan the speed up dry time on entrance area to room.

Report a concern   May 23, 2017 — Rated 9 out of 10 by J.F. Zerorez Indianapolis
What do you like about our products and services?

Quick thorough cleaning. Restored old carpet to almost new.

Report a concern   May 23, 2017 — Rated 10 out of 10 by E.K. Zerorez Indianapolis
What do you like about our products and services?

Great job, very thorough, Andy was very courteous and pleasant. Won't hesitate to use Zerorez in future!

Report a concern   May 22, 2017 — Rated 10 out of 10 by Sharon Sarjent Zerorez Indianapolis
What do you like about our products and services?

The non use of chemicals and the wonderful deodorizing.

I also like the professional, friendly service of the tech. Would highly recommend and do recommend to friends and family.

Report a concern   May 22, 2017 — Rated 10 out of 10 by R.F. Zerorez Indianapolis
What do you like about our products and services?

Very thorough

Report a concern   May 22, 2017 — Rated 10 out of 10 by A.K. Zerorez Indianapolis
What do you like about our products and services?

The guys are always right on time and do a wonderful job

Report a concern   May 22, 2017 — Rated 10 out of 10 by Brian Bratcher Zerorez Indianapolis
What do you like about our products and services?

Andy was amazing during the cleaning. Described everything and didn't over push extra.

Report a concern   May 22, 2017 — Rated 10 out of 10 by B.M. Zerorez Indianapolis
What do you like about our products and services?

The act that the carpet is not soaked I had some pet problems, had it steamed cleaned and that made it worse. Ande did the best he could. It is not perfect but pretty good. I would ask for him again.

Thanks,
Name removed

Report a concern   May 21, 2017 — Rated 10 out of 10 by C.B. Zerorez Indianapolis
What do you like about our products and services?

Fast, friendly and completely professional. Carpet looks great!

Report a concern   May 20, 2017 — Rated 10 out of 10 by Teresa Kelly Zerorez Indianapolis
What do you like about our products and services?

Very courteous, informative ... did a great job! Highly recommended!!!

Report a concern   May 20, 2017 — Rated 6 out of 10 by R.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

He said you don't move furniture We had 3 pieces of furniture that I moved so he would have to move only once

Report a concern   May 20, 2017 — Rated 10 out of 10 by C.S. Zerorez Indianapolis
What do you like about our products and services?

I love that the products are safe for my kids and pets. I love how the service was professional and the process explained prior to being completed. Zerorez seems to not only take out any stains and odors, but brings back the softness and life of my carpet!!!

Report a concern   May 20, 2017 — Rated 4 out of 10 by A.K. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

It was frustrating to not be given the time window the first time I called to make the appointment. And then when you called back the next day with the time window, it was frustrating that I had to call back to confirm. I waited on hold for five minutes and then had to leave a message to confirm the appointment. Then, the $14 water disposal fee added on top just topped it all off.

Report a concern   May 20, 2017 — Rated 10 out of 10 by R.L. Zerorez Indianapolis
What do you like about our products and services?

They treat my home as it was there's! They special treat my problem areas and take time to clean my carpet.

Report a concern   May 19, 2017 — Rated 9 out of 10 by S.S. Zerorez Indianapolis
What do you like about our products and services?

Carpet dried fast looked like new.

Report a concern   May 19, 2017 — Rated 9 out of 10 by B.B. Zerorez Indianapolis
What do you like about our products and services?

William worked his tail off and went above and beyond!

Report a concern   May 18, 2017 — Rated 10 out of 10 by H.J. Zerorez Indianapolis
What do you like about our products and services?

Andy was very friendly and explained the process along the way. My carpets look great!

Report a concern   May 18, 2017 — Rated 2 out of 10 by M.A. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I was told that furniture leg dents in the carpet would be raked out and they were not. also one area looked like the carpet was swirled and not really cleaned very well. Only had a small hallway a portions of 2 rooms cleaned. Thought with the carpet being only 1 and 1/2 years old it would look better

Report a concern   May 17, 2017 — Rated 10 out of 10 by T.B. Zerorez Indianapolis
What do you like about our products and services?

Good service, good cleaning


Privacy Policy