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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets feel clean and soft again. They smell great, and all stains are gone. The Zerorez employee who treated our carpets was professional, polite and did an excellent job.
They did exactly what they said they would do. Very nice tech and did a great job
Friendly service and very thorough cleaning:)
I chose Zerorez because of the "no chemicals" cleaning process.
Andre (sp. ?) did a great job--took his time and was very thorough. I am pleased w/ the outcome.
I would prefer if my carpet was drier when the tech left.
GREAT SERVICE
We liked the fact that you do not use soap to wash the carpet and there was not residue from it. Also your technician was very friendly and efficientI
I was very pleased with the looks of my carpets after the cleaning. Andy was the cleaner and he really did an unusually great job.
Jamal did an extra great job! We will request him in the future! Carpet and couch both looked good.
Love how long carpet stays clean with Zerorez
Outstanding, very professional, and very friendly service!
Great worker. A few spots weren't removed but that's fine. Customer rep was great too on the phone
Easy to work with.
The carpet looked like it did before I had it cleaned. The high traffic areas didn't look like they were cleaned at all. The first day they was to show up I had to call them and find out where they were. She told me there was an emergency and the technician couldn't make it.. I think that I should at least be partially refunded.
Prompt and friendly technician. He explained what he would be doing in the cleaning process.
the 3 high traffic area's, 3 x 3 ino rooms are still dirty as I cleaned one by scrubbing resolve cleaner and using a white towel to see what came up.....showed much dirt that i don't think a steam type cleaner without some brush / brissel action removes.
Technicians work hard and leave with my carpets fresh and clean!!
Love zerorez- 3rd time we have used. Would not use anyone else, clean rugs stay clean longer because no residue, always on time. They are very professional and neat,, so glad found them also I have had them do my sectional and dining chairs so happy 😁
Lower prices.
Does clean our light colored carpet.
The technician was very professional.
He did not try to talk us into a lot of extra services. He was very efficient. Answered out questions satisfactorily in terms we could understand.
I think your rates are trasinable and competitive.
Name removed
people were very nice and did a great job thank you.
Carpets look so good. Very happy with the service.
It took over 5 hours for my carpet to dry -I had to run ceiling fans and a heavy duty box fan until 8:30 the night of the cleaning. The carpet was not fully dry enough until the following afternoon to move my furniture back into place.
Honestly, it has looked cleaner in the past when I have had zerorez come in to clean my carpets.
Your company normally does a wonderful job. this time not so much-it is disappointing to pay $160 and the carpet looks about the same as if I had used my own personal rug doctor.
I do want to say that Mike (the technician) was prompt and very nice.
very thorough and polite
Service was great.
He showed up on time, made recommendations. Also there was no mess a fresh scent and the carpet looked great!
I LOVE that the products that they use are not harmful to our dogs!
I ALSO LOVE their professionalism and courtesy!
Great technician. Poor scheduling.
Job very well done. Friendly service.
The gentleman that cleaned my carpets was very polite and considerate and worked hard to make sure stains were gone. Carpets look great and will use zerorez again.