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based on 18450 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have used zerorez 3 times for carpet cleaning & upholstery cleaning. We have been pleased with the outcome. The reps coming to our home have been curious and professional. There was equipment problems last week which created problems for the rep & which accounted for the rep being late to our appointment & also slowed the time to complete the job here.
I appreciate that no chemicals are used, that every technician is thorough, neat, and polite, and the results are good.
No chemicals. Things get really clean and smell clean. Friendly technicians.
I prefer that you be upfront about all of your "add ons" and the costs associated. I typically have used another company in the past to clean my furniture and carpets and I like that their quotes include the "protectant" in the price if I choose to do so.
The tech was very polite and professional. He was extremely diligent in performance of his job.
Quality services as advertised. Timely and very fair pricing.
So far everything
Zerorez was recommended by a friend and did a great job getting out old stains and with the overall cleaning. I'd recommend to family, friends, and coworkers. Thank you!
Get all residue off of tile floors before you leave, I had to mop my floors to get the white residue off. On my house it should be started in the morning so you are not here until seven in the evening. There are elderly people here who need floors dry earlier for going to bed. I was hoping to get my high traffic area a little lighter. Matt and Andre were very nice and informative. They did a good job. Using fans was much appreciated thank you. The carpets were the driest than other companies I have used.
The cleaning of our upholstery was not very good. I felt like the couch and matching chair should have turned out better - less streaky. As far as the carpet was concerned, it took over a day for all of it to dry! And it feels crunchy under foot now. I certainly didn't expect that from a cleaning that touts itself as being "no residue" and "fast drying time". I don't know what can be done to make it right.
Everything was fantastic and the guy on site was did a wonderful job and was very polite!!
Technicians are prompt and courteous. They do their work efficiently and quickly so you (and they) can get on with the rest of your day. Carpets are clean and fresh and are usually dry within 24 hours.
The technician was very professional and thorough. Made sure if was satisfied with the work. I would highly recommend.
Very professional, quick, and complete. Our carpets were great when he was done, and he definitely paid attention to the hot spots I pointed out. Solid company.
Using your own water and no chemicals.
Friendly staff.
The times offered were not flexible for scheduling as consumers only know the window of when the cleaning rep will come a few days before the actual service. Also, the cleaning process wasn't good. The solution used made big brown sports and when I called to have someone come back out, they offer a date 2 weeks in the future. This was horrible. I'm definitely going back to Stanley Steamer.
The guy who always comes to our house is awesome
Andy did a great job.
Quick to show up and professional. Always do a really nice job and leave my carpets smelling fresh and clean.
The technician was top-notch, professional, friendly, did an excellent job, and when I asked him about cleaning 2 small rugs, he took a few extra minutes to go over them, too.
My carpet looks amazing and smells great!!
Thank you!!
The technicians did a very thorough job with carpet that was 15 years gone. I'm very impressed.
Your on time. Technician was polite. Very efficient. Carpets r very clean and dry fast
The technician was very helpful and polite. Careful with door frames and baseboards (used guards to prevent scratching).
My carpet is clean and pile is raised. Best cleaner I've ever had. And,
your people are polite and helpful.
On time, friendly service, carpets clean"
Your cleaning professional was very thorough and took his time making sure the job was very well done.
Carpets were not very damp and did dry quickly.
The rugs actually turned out clean and as you advertise, you even got the spots out!
The dry time was much quicker too!
The actual cleaning was good. Pleasant and committed employee.
We have water spots on hardwood from his equipment and scratches on the walls that we will need to patch and paint.

it was fast. The person was on time. It took longer to dry on the stairs than he said.