- Phone: 317-388-5141
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based on 18450 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional. Explained the process and did a great job cleaning the carpet. Would definitely recommend Zerorez!
The cleaning process effectively removed pet stains and odors
Very professional and courteous. Did a wonderful job removing stains from my carpets!
The employees were super nice and helpful from making the appointment to the actual service.
There is a strong musty mildewy odor coming from the carpet that was not there before. Smells like you used dirty water. I wont be back.
My carpets look the same as they did before they were cleaned.
Tech did a great job.
Steve was so professional and knows his product very well. Everything was explained to us throughly, and he kept reminding us about not slipping from wet surface to dry surface. He was on time and worked very hard on our carpets.
The carpet's clean citrus smell is wonderful and it felt so good under our feet the next day. Very soft...as promised. And they indeed dried in about six hours.
We will most definitely use your services from now on and recommend you to others.
Steve was very professional, punctual and thorough. He did a great job and my carpeting looks like new!!!! I heard about Zerorez on Chicks on the Right, as well. Thank you Chicks!
Friendly and professional cleaners. Very good cleaning with minimal dry time. Did not soak the carpeting as some others.
Carpet looks nice and is not too wet after it has been cleaned.
I first asked to have 4 rooms done and was quoted 195.00. Then when your employee arrived I showed him what I was thinking of having done which was a small bathroom, a small bedroom a 15' X 15' living room with a little tiny entryway and asked for a discount or to take care of a couch. His response was that he could provide me with the " 3 " room special, but it would now be $ 225.00 !!!! but offered to do the entry mat so I agreed. Ihad to leave in a hurry to pickup my son from school and when I returned,he Entry mat was dry and up on the love seat and the Couch hadn't been touched !!!!! I'm done with you guys.
Technician very informative. He did a great job explaining the process before he started and updated me during.
Chemicals and product safe and great results on the carpet.
Called to confirm and came out exactly when they said.
Great communication from techs and office, beautiful results!
The gentleman that cleaned our carpets was very friendly and respectful. The carpets look and smell new. We love zero rez!
Timely, explained what was being done. Good product. Dries quickly.
the lack of chemicals in the process...
I love the fact there are no harsh chemicals!
Good, reliable carpet cleaning and friendly, knowledgeable technician.
On time; priced right; green service; nice technicians
knowledgeable and communicative staff who made me feel good about the quality of the job
The value of price and what was offered was not what I thought it would be. I have pets and pet stains, they were cleaned and treated and the stains look as they did prior to cleaning. The house still smells like pet odor (dog) after the cleaning. We had the deodorants applied and standard cleaning. I have had my carpets cleaned before with another company- while it was not "green" I had the same level of cleaning for half the price and while the house still smelled like pets- The concerned pet stains were removed. I chose zero-Rez based upon the idea my carpets would be left -extremely clean. It appears that is only true if I had chosen to use the "upgrades". Service technician was polite and courteous and followed all standard procedures. The problem is the expectation (online video) of what is offered and not receive that level of cleaning.
I'm a lady who keeps her word, and I expect to receive the same consideration from others. I found Zerorez to be of the same caliber. My carpet was cleaned twice by another company that left residue causing dirty spots in one particular area. Steve, the young man who cleaned my carpet, worked tirelessly on that particular area for over 35 minutes. I waited a few days to make sure the carpet was dry, and noticed a few dark spots in that particular area. Understanding what Steve explained about fast drying time, I asked Zerorez to return. Steve returned and rinsed that area again, and when he left the area was already dry. I've used a white towel to test the area and there is no dirty spots or residue. i am a very happy customer. My carpet looks like it was just installed. I programmed Zerorez phone number into my cell. Thanks to Steve, the young man who cleaned the carpet, and to Zerorez for standing behind their word. Name removed
Everything was explained to me prior to cleaning and what may or may not be able to be removed I am very pleased with the results.
The work that was done and the results that were achieved were very good. Your technician did a very good job. The problem I have is the cost. You guys are way to high and had I known you would be that high I would have never contacted you in the first place. I will not call you back for another carpet cleaning because your cost is way out of balance.
Did not see any difference from this company's completed project compared to previous companies used. Carpet seemed to have a streaked appearance once it finally dried. The drying time was longer than the 5 to 6 hour projected time. The charge for the water disposal was unexpected considering the tank was drained down my street drain. Cannot say i will use this service again.
there where a few spot where things where stuck to floor I believe food products
that when I rubbed with my finger came off after it had been cleaned
and a few streaks in the carpet in the hall way
overall a good job
thanks First name removed
Associate was very professional and thorough. Got stains out that I was afraid would be permanent and require us to get new carpet.
Very professional and on time. We had an issue moving into our new home where previous owner's cat had urinated on the woodwork and floor. Jeffrey was very helpful with recommending product to take smell out of carpet.
The carpet didn't look great when the young man left, but now after it has dried, all the spots are still there. I did a better job when I rented a machine. He was a nice guy, but don't know if he didn't do a good job, or your product is no good.