Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18279 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 15, 2017 — Rated 10 out of 10 by S.G. Zerorez Indianapolis
What do you like about our products and services?

Friendly, courteous staff. Excellent results.

Report a concern   July 15, 2017 — Rated 10 out of 10 by J.D. Zerorez Indianapolis
What do you like about our products and services?

I have a dog and want areas cleaned to be animal friendly and not harm my dog.
I believe products are chemical free and safe for animals and humans.

Zach was techician performing the service; he was excellent! He took the extra time to clean the areas thoroughly I was most concerned with. The carpet is 20 years old and looks almost new again! I will definitely use this service and ask for Zach.

Report a concern   July 14, 2017 — Rated 10 out of 10 by K.M. Zerorez Indianapolis
What do you like about our products and services?

Very thorough cleaning. Took extra time to remove all stains. Solid understanding of chemicals needed to remove different stains.

Report a concern   July 14, 2017 — Rated 10 out of 10 by C.R. Zerorez Indianapolis
What do you like about our products and services?

Excellent, fast service!

Report a concern   July 14, 2017 — Rated 10 out of 10 by N.H. Zerorez Indianapolis
What do you like about our products and services?

Awesome people

Report a concern   July 14, 2017 — Rated 10 out of 10 by S.D. Zerorez Indianapolis
What do you like about our products and services?

Very professional and a job well done in a timely manner.

Report a concern   July 14, 2017 — Rated 10 out of 10 by R.R. Zerorez Indianapolis
What do you like about our products and services?

The service technician was wonderful. Very friendly and informative.
My floors look amazing. I can't believe it got so clean! Best carpet cleaning I have EVER had. I have an 18 year old incontinent cat, and he was able to get out almost all of the stains.
Glad I listen to the Smiley Morning Show and heard about you from Toni!
Will definitely use again!

Report a concern   July 13, 2017 — Rated 9 out of 10 by S.G. Zerorez Indianapolis
What do you like about our products and services?

I like the fact the carpet dries fast and with no chemical residue. Also, the guaranteed callback if not satisfied with initial cleaning. My carpet looks much better after the second cleaning on the high traffic areas.

I also really liked the fact you initially gave me a two hour arrival window and then would call with a 20 minutes "heads-up". It was nice not to be tied down to have to stay home waiting on an unknown arrival time.

Our technician was friendly, courteous and thorough.

Report a concern   July 12, 2017 — Rated 10 out of 10 by A.T. Zerorez Indianapolis
What do you like about our products and services?

Everything! Very professional employees that are trustworthy. They do a very good job and take much care while working in our home. Our carpets are very clean and the products and cleaners you use work great and smell wonderful! Thanks for doing another great job for us!

Report a concern   July 12, 2017 — Rated 10 out of 10 by M.K. Zerorez Indianapolis
What do you like about our products and services?

Prompt courteous techs. Techs were very nice and explained the process thoroughly.

Report a concern   July 12, 2017 — Rated 10 out of 10 by M.S. Zerorez Indianapolis
What do you like about our products and services?

Great service & on time.

Report a concern   July 12, 2017 — Rated 10 out of 10 by T.W. Zerorez Indianapolis
What do you like about our products and services?

Mike did a good job re-cleaning the edges of our great room carpet and we appreciate him coming back to take care of this for us.

Report a concern   July 12, 2017 — Rated 8 out of 10 by K.E. Zerorez Indianapolis
What could we do to improve?

The overall cost of cleaning the carpets should include stairs. The idea of having to pay for each square foot is a gouge! The overall job turned out well and due to the fact that I did have the invoice from the last time prevented the charge for the stairs.

Report a concern   July 11, 2017 — Rated 10 out of 10 by B.R. Zerorez Indianapolis
What do you like about our products and services?

Great service.

Report a concern   July 11, 2017 — Rated 10 out of 10 by J.M. Zerorez Indianapolis
What do you like about our products and services?

The Zerorez company was very polite from the beginning. The two gentlemen that came out to the house where both prompt, polite and well put together to represent there company. They both took time in explaining the process and anything they found during the cleaning around the house. I will definitely use this company again and recommend them to all my friends and coworkers.

Report a concern   July 11, 2017 — Rated 10 out of 10 by P.E. Zerorez Indianapolis
What do you like about our products and services?

Effective service, professional staff.

Report a concern   July 10, 2017 — Rated 4 out of 10 by T.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I was charged 200.00 dollars for only 9ft of a strip of carpet. It wasn't even a room. I was told it would cost $48.00 dollars and some possible extra charges, I found out I was charged for a service fee and waste of water and 9ft of a strip of carpet for a fee of $200.00. I have never been charged a service fee and waste of water from any other carpet cleaning company. I had complained about previous time your company stated a price and I was charged a higher price for five rooms. I only had four rooms cleaned. I was told they would check into it. Here it is 1 month later. No one has called back with follow up. I also don't like getting charged for a price and not given an invoice showing the amount. I don't like getting an email after I have paid for amount that doesn't make sense why I'm being charged for the service. Your company is too expensive for me and also my friends. I'm on the fence about using your services again

Report a concern   July 10, 2017 — Rated 10 out of 10 by L.V. Zerorez Indianapolis
What do you like about our products and services?

Mike was very professional and courteous! I would definitely recommend Zerorez to my friends!

Report a concern   July 10, 2017 — Rated 10 out of 10 by C.H. Zerorez Indianapolis
What do you like about our products and services?

i love how soft the carpet feels after cleaning.

Report a concern   July 10, 2017 — Rated 9 out of 10 by P.G. Zerorez Indianapolis
What do you like about our products and services?

Very good and capable people

Report a concern   July 10, 2017 — Rated 10 out of 10 by D.W. Zerorez Indianapolis
What do you like about our products and services?

The carpets always come back to a nearly new state, and the kitchen and bathroom flooring looks Iike it was freshly laid!!

Report a concern   July 9, 2017 — Rated 9 out of 10 by J.H. Zerorez Indianapolis
What do you like about our products and services?

Like the cleaner that we can use at home. Gets anything out.

Report a concern   July 9, 2017 — Rated 10 out of 10 by A.D. Zerorez Indianapolis
What do you like about our products and services?

Service was fantastic! I received two calls to confirm day and time of the appointment. Our technician was friendly and professional. He took the time to do an excellent job unlike another vendor I had hired previously who was in and out in no time. I couldn't be more pleased with the results. The carpets look like new! I would highly recommend Zerorez.

Report a concern   July 9, 2017 — Rated 10 out of 10 by L.M. Zerorez Indianapolis
What do you like about our products and services?

We were satisfied with your services. Serviceman was very nice and answered all questions. He did a good job. Thank you!

Report a concern   July 9, 2017 — Rated 10 out of 10 by C.J. Zerorez Indianapolis
What do you like about our products and services?

I like the prompt service. I was told about what time a tech will be out and received a phone call within 20 minutes of his arrival. Matt was very efficient, knowledgeable and polite and friendly.
I will recommend your company to everyone.
The carpet and the furniture look awesome after the cleaning.

Report a concern   July 8, 2017 — Rated 10 out of 10 by S.M. Zerorez Indianapolis
What do you like about our products and services?

Arrived on time, friendly, polite and professional. Work was completed efficiently.

Report a concern   July 8, 2017 — Rated 10 out of 10 by D.H. Zerorez Indianapolis
What do you like about our products and services?

I appreciate that you came back when to attend to an area that the spot came back after a few days. So far it looks good.

Report a concern   July 8, 2017 — Rated 10 out of 10 by C.L. Zerorez Indianapolis
What do you like about our products and services?

I love the way my carpets look!! Clean & fresh even with my older carpet.

Report a concern   July 8, 2017 — Rated 10 out of 10 by S.V.G. Zerorez Indianapolis
What do you like about our products and services?

No residue - not toxic to pets! Friendly service! Great price point.

Report a concern   July 8, 2017 — Rated 10 out of 10 by S.W. Zerorez Indianapolis
What do you like about our products and services?

Andre was great. Very courteous and knowledgeable, and did a great job removing the carpet stains. Would highly recommend Zerorez.

Stu Last name removed


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