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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very reliable and professional. Carpets look great!
Although you are very expensive compared to other companies I have used in the past, you do take care of problems well. My carpet isn't great, still, but it is getting older and maybe just won't clean well anymore.
Mike was very pleasant and did a great job and was nice even the second time he came out.
Thanks for your business.
Name removed
I like that there is no after smell and you use eco friendly products.
Nice staff who are thorough and well versed. Very helpful
I booked for 3 rooms to be cleaned at a special price of $129. I was aware the rooms cannot be greater than 16x16. The gentleman informed me that because the carpets were soiled, I could only have 2 rooms cleaned at that price. I was given a time window of 12-2p. He arrived at 2:15 (I was alerted he would be late by phone).
The total was $143 (seems there is a fee for water disposal that I was not aware).
The carpets turned out very well. I feel like I was misled, however, with the above issues.
Clean cut and courteous serviceman and excellent service. Love the clean smell and the way the machine revived my carpets.
Andy was terrific....on time, thorough, friendly, and ensured we knew what he was doing and our cost. He did a great job on our carpet, furniture and tile.
The quality of the work, and the sales
Very strong musty odor left behind
Very professional and knowledgeable staff.
Service was great and we really were impressed with Eric.
Quick and clean
Very good examination
Very pleased with the carpet cleaning not so much with the cleaning of my chairs
This is my second time using Zerorez. Each time has been very great! Please pass the word along, as I felt like the specialist that was out went above and beyond and maintained great deal of professionalism. Will use again and again!
Lack of soap, timely arrival, professionalism of all staff.
Had a very good experience today and Andy was thorough.
Jeffrey was very knowledgeable & efficient. He cleaned my 2 rooms. I’m sorry he couldn’t clean my chair due to need for solvents.
Really nice thorough job! Protected corners and furnishings. Really got the job done, especially the stairs which probably hadn't been cleaned in ages or even vacuumed in ages by former owners. Our service tech was super nice and picky about how it all looked; gotta love that👍
The technician was very friendly and explained the service completely. He did a very thorough job and completed it in a short period of time, I thought.
Also, after the job was done, he cleaned up all his gear so no one would have ever known that I had just had my carpets cleaned.
There was so harsh chemical smell and I could actually walk on the area that he just cleaned. The carpet was not soaked and by morning it was dry.
I was impressed by the product and application and the technician's knowledge.
I will use Zerorez again!!
Very pleased overall. Shower floor did not get as clean as we hoped.
The carpet is 15 years old, so I know it wouldn't be perfect. Several stains were not removed. It does look better, but I was hoping for more stain removal.
Eric did a great job cleaning my carpet. He asked about any areas that needed special attention and cleaned an area entering the dining room from the kitchen which is difficult to keep clean.
I have always cleaned our carpets myself with lemon scented amoneia and a rug doctor which doesn't leave a soapy residue that I found just makes carpet get dirty quicker. I expect this cleaning system will do the same - no shampoo left in carpet.
I do find the chemical smell used in cleaning lingers so I hope by tomorrow morning it will be gone. Thank you for your great service.
Really like the fact that there is no sticky soap residue left after cleaning.
Technicians do a great job. Would recommend to anyone needing carpet cleaning.
The 2 technicians were very polite, on time and did a great job!
Very professional. You did a great job. I didn't think you would be able to get some stains out and you proved me wrong. Thank you
Carpets looked great! All of the stains are completely gone. I think our carpets look cleaner than they did when we first moved in.
product, the service representative was prompt
Quality guys...