Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18279 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 30, 2017 — Rated 9 out of 10 by R.W. Zerorez Indianapolis
What do you like about our products and services?

Service and treatment were excllent

Report a concern   June 30, 2017 — Rated 9 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

Less chemicals on carpets for children. Nice job cleaning.

Report a concern   June 30, 2017 — Rated 10 out of 10 by M.B. Zerorez Indianapolis
What do you like about our products and services?

I have used Zerorez a few time now. Andre was very professional and knowledgeable about my cleaning and the questions I ask him.

Report a concern   June 30, 2017 — Rated 8 out of 10 by D.S. Zerorez Indianapolis
What could we do to improve?

Your serviceman was A Plus! Polite, careful of furnishings and worked very hard. I was
impressed at the outcome (carpet does have some blotchy spots this morning), however, it
is almost 11 years old and we have what appears to be an "untrainable" small dog. It was
very soiled.

I was hoping to hear about your pet spot cleaning product and would possibly purchased
some but the subject didn't come up and I forgot.

Appreciated your understanding when I almost had to cancel at the last minute. Thank you
for 25% discount.

Name removed

Report a concern   June 29, 2017 — Rated 10 out of 10 by D.M. Zerorez Indianapolis
What do you like about our products and services?

Love the no residue , softness and no chemicsls

Report a concern   June 29, 2017 — Rated 8 out of 10 by J.J. Zerorez Indianapolis
What could we do to improve?

The cleaning guys did ok, but I don't think the product cleans very well.

Report a concern   June 29, 2017 — Rated 10 out of 10 by H.L. Zerorez Indianapolis
What do you like about our products and services?

Very professional and courteous. Carpets look and feel fresh and clean.

Report a concern   June 29, 2017 — Rated 8 out of 10 by S.F. Zerorez Indianapolis
What could we do to improve?

Be on time. Technician has late for my last two appointments. Very disappointing to have it happen more than once.

Report a concern   June 29, 2017 — Rated 10 out of 10 by D.S. Zerorez Indianapolis
What do you like about our products and services?

Great explanation of the difference between your system and others we were very impressed.

Report a concern   June 28, 2017 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

it was fast. The person was on time. It took longer to dry on the stairs than he said.

Report a concern   June 28, 2017 — Rated 9 out of 10 by E.W. Zerorez Indianapolis
What do you like about our products and services?

We have used zerorez 3 times for carpet cleaning & upholstery cleaning. We have been pleased with the outcome. The reps coming to our home have been curious and professional. There was equipment problems last week which created problems for the rep & which accounted for the rep being late to our appointment & also slowed the time to complete the job here.

Report a concern   June 28, 2017 — Rated 10 out of 10 by M.S. Zerorez Indianapolis
What do you like about our products and services?

I appreciate that no chemicals are used, that every technician is thorough, neat, and polite, and the results are good.

Report a concern   June 28, 2017 — Rated 10 out of 10 by S.G. Zerorez Indianapolis
What do you like about our products and services?

No chemicals. Things get really clean and smell clean. Friendly technicians.

Report a concern   June 27, 2017 — Rated 8 out of 10 by K.M. Zerorez Indianapolis
What could we do to improve?

I prefer that you be upfront about all of your "add ons" and the costs associated. I typically have used another company in the past to clean my furniture and carpets and I like that their quotes include the "protectant" in the price if I choose to do so.

Report a concern   June 27, 2017 — Rated 10 out of 10 by T.L. Zerorez Indianapolis
What do you like about our products and services?

The tech was very polite and professional. He was extremely diligent in performance of his job.

Report a concern   June 27, 2017 — Rated 10 out of 10 by T.F. Zerorez Indianapolis
What do you like about our products and services?

Quality services as advertised. Timely and very fair pricing.

Report a concern   June 27, 2017 — Rated 10 out of 10 by E.S. Zerorez Indianapolis
What do you like about our products and services?

So far everything

Report a concern   June 27, 2017 — Rated 10 out of 10 by K.M. Zerorez Indianapolis
What do you like about our products and services?

Zerorez was recommended by a friend and did a great job getting out old stains and with the overall cleaning. I'd recommend to family, friends, and coworkers. Thank you!

Report a concern   June 26, 2017 — Rated 8 out of 10 by P.C. Zerorez Indianapolis
What could we do to improve?

Get all residue off of tile floors before you leave, I had to mop my floors to get the white residue off. On my house it should be started in the morning so you are not here until seven in the evening. There are elderly people here who need floors dry earlier for going to bed. I was hoping to get my high traffic area a little lighter. Matt and Andre were very nice and informative. They did a good job. Using fans was much appreciated thank you. The carpets were the driest than other companies I have used.

Report a concern   June 26, 2017 — Rated 2 out of 10 by T.J. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The cleaning of our upholstery was not very good. I felt like the couch and matching chair should have turned out better - less streaky. As far as the carpet was concerned, it took over a day for all of it to dry! And it feels crunchy under foot now. I certainly didn't expect that from a cleaning that touts itself as being "no residue" and "fast drying time". I don't know what can be done to make it right.

Report a concern   June 26, 2017 — Rated 10 out of 10 by M.B. Zerorez Indianapolis
What do you like about our products and services?

Everything was fantastic and the guy on site was did a wonderful job and was very polite!!

Report a concern   June 26, 2017 — Rated 10 out of 10 by T.W. Zerorez Indianapolis
What do you like about our products and services?

Technicians are prompt and courteous. They do their work efficiently and quickly so you (and they) can get on with the rest of your day. Carpets are clean and fresh and are usually dry within 24 hours.

Report a concern   June 26, 2017 — Rated 9 out of 10 by B.C. Zerorez Indianapolis
What do you like about our products and services?

The technician was very professional and thorough. Made sure if was satisfied with the work. I would highly recommend.

Report a concern   June 26, 2017 — Rated 9 out of 10 by C.C. Zerorez Indianapolis
What do you like about our products and services?

Very professional, quick, and complete. Our carpets were great when he was done, and he definitely paid attention to the hot spots I pointed out. Solid company.

Report a concern   June 24, 2017 — Rated 10 out of 10 by N.F. Zerorez Indianapolis
What do you like about our products and services?

Using your own water and no chemicals.

Report a concern   June 23, 2017 — Rated 9 out of 10 by J.S. Zerorez Indianapolis
What do you like about our products and services?

Friendly staff.

Report a concern   June 23, 2017 — Rated 0 out of 10 by P.W. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The times offered were not flexible for scheduling as consumers only know the window of when the cleaning rep will come a few days before the actual service. Also, the cleaning process wasn't good. The solution used made big brown sports and when I called to have someone come back out, they offer a date 2 weeks in the future. This was horrible. I'm definitely going back to Stanley Steamer.

Report a concern   June 23, 2017 — Rated 10 out of 10 by L.B. Zerorez Indianapolis
What do you like about our products and services?

The guy who always comes to our house is awesome

Report a concern   June 23, 2017 — Rated 10 out of 10 by H.O. Zerorez Indianapolis
What do you like about our products and services?

Andy did a great job.

Report a concern   June 23, 2017 — Rated 10 out of 10 by J.D. Zerorez Indianapolis
What do you like about our products and services?

Quick to show up and professional. Always do a really nice job and leave my carpets smelling fresh and clean.


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