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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The first time we used ZEROEZ this past June, we had several buyers remorse issues:unexpected reschedule,dramatic up sell doubling the price, wet and smelly carpet for three solid days.
We decided to give it one more try. This experience was far more satisfying! Our November carpet cleaning was on time, economical,and dry in hours. The technician was very courteous and thorough. This is what we were hoping for! It matched up to the advertised glowing testimonials.
Thank you,
Patrick Last name removed
Fast friendly and efficient!
Very good cleaning, the technician was polite and pleasant and there was no high pressure selling/up-selling.
Very professional representatives. Explained in detail what they were going to do.
Quick, not smelly or crunchy, able to get stains out quickly
Think primarily the fact that the process does not include soap, but hot and treated water. Our carpet has never appeared so very clean.
Highly professional, fast and very friendly. Great job and nice pricing.
My time window was 12-2 but Worker’s was given 12-5.
Very professional. The technician explained the process before beginning to clean. He explained each step of the cleaning, and how it worked. He is a asset to your company. True to his word our carpets looked like new.
The tech was very nice and very polite. Excellent job!!!!
My carpet doesnt look much better after cleaning The service technician was pleasant but he admitted he had only been with the company 4 months & grout was his specialty. My carpet is only 3 years old and we don't have small children or pets. Just 2 adults. Disappointed!
Friendly people, safe products around my grandboys. The smell is great and it really do clean well.
The company and tech both called to see if he could come earlier than scheduled - I raced home to be thered half hr earlier than scheduled. Corporate toldd me he wld be here at 130 but he didn't get here til 230.
The tech was nice but it didn't seem like he wanted to be here. I had to have him go back to go under a desk, move a small plastic wheeled cart and plastic tub, some small nightstands and an ottoman. Basically - he was just going around any object in his way which has never been the case before. Usually by other companies even the couch gets moved. Again - tech was polite at all times.
Wanted to try the zerorez magic solution but honestly doesn't seem to have had a big impact.
I already filled one out.....Andy was perfect gentleman, explained everything! Great job
Excellent cleaning and very efficient.
From the one i talked to on the phone to the young man who did the wotk were very polite and professional. The work was very good and thorough. Would highly recommend your company to others.
No chemicals
Great service! Technician was very professional and the carpets look very clean.
Technician was very polite and courteous.
My carpets look fair.
I feel like more effort could have been used in high traffic areas.
For 600.00 I guess I was expecting more.
I would not recommend Zeroez because I don't think it was worth the price.
I loved having ZeroRez here! They were quick, efficient, and very professional. My carpet looks so nice now and no more stains! I have recommended them to everyone now!
I like that the cleaning solution is nontoxic. Also, Rick did a great job, and my carpet looks wonderful
Appreciated the professionalism at every step of the way. Timeliness of representative on day of carpet cleaning. Fair pricing. Demo product given for free (carpet spot cleaner, which I used within two days because dog had an accident on my newly cleaned carpet - sad face).
Matt (the technician) was very courteous, professional, knowledgeable and was proud of his work. He did his best to make sure I was satisfied. The carpets are much cleaner than after the use of other professional cleaners we've used in the past.
Excellent product and professional employees
Great customer service and the ease of scheduling.
No residue, chemicals
Serviceman showed up on time. Was very professional in explaining the procedure. Asked if we had any special requests or concerns. Also was able to price out a job for cleaning an area rug, which he took with him. Carpets he cleaned look "brand new" even though they are 20 years old. Very pleased with our repeat experience with Zerorez. Thanks
That it doesn't leave a residue. I have not vacuumed since cleaning but in hopes that it is easier with less drag. All the spots did not come out. Dog urine but it may not.
I was so pleased with my service the other day. My carpets look great and feel clean. Thank you!
We never received a call two days prior to our visit with a time window. The day of our cleaning we didn't receive a call 15-45 minutes before the technician was supposed to arrive. Our carpet now has streaks in it (like parts look clean and other parts look awful), it looked better before the cleaning. I'm very disappointed. I would've said something to the technician before he left but the streaks didn't appear until the carpet was dry.