Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18801 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 27, 2017 — Rated 10 out of 10 by H.B. Zerorez Indianapolis
What do you like about our products and services?

Our technician did a great job!

Report a concern   November 27, 2017 — Rated 10 out of 10 by R.K. Zerorez Indianapolis
What do you like about our products and services?

No residue solution, quicker to dry, high service level from technicians

Report a concern   November 26, 2017 — Rated 10 out of 10 by B.M. Zerorez Indianapolis
What do you like about our products and services?

I like not having a filmy residue after the cleaning. The carpet seems to stay clean longer.

Report a concern   November 26, 2017 — Rated 10 out of 10 by K.K. Zerorez Indianapolis
What do you like about our products and services?

ZeroRes cleans up stains I thought would never come up!

Report a concern   November 26, 2017 — Rated 10 out of 10 by C.F. Zerorez Indianapolis
What do you like about our products and services?

WE loved how all the stains came out and our carpets were soft and plush, not crunchy!

Report a concern   November 26, 2017 — Rated 10 out of 10 by B.M. Zerorez Indianapolis
What do you like about our products and services?

Polite, knowledgeable and efficient. Did a great job and Thomas was someone I would welcome back into my home.

Report a concern   November 26, 2017 — Rated 10 out of 10 by D.N. Zerorez Indianapolis
What do you like about our products and services?

On time
Easy to understand pricing
Professional cleaners
Spot removers

Report a concern   November 26, 2017 — Rated 10 out of 10 by D.M. Zerorez Indianapolis
What do you like about our products and services?

You actually got my carpets clean. With kids and dogs they needed a lot of work. It was awesome to see them go back to what they looked like before we moved in. Thanks

Report a concern   November 26, 2017 — Rated 10 out of 10 by S.S. Zerorez Indianapolis
What do you like about our products and services?

My husband and I are very pleased with the service. The technician is very thorough, and thoughtful to be careful in our home. The carpeting and upholstery looked so much better after the cleaning. We also are impressed with the cleaning process.

Report a concern   November 26, 2017 — Rated 8 out of 10 by A.G. Zerorez Indianapolis
What could we do to improve?

Service is fine & employees are fantastic. I called as a follow up from a previous cleaning. This time, I needed help having pet urine extracted. The pet urine has not dissipated.

Report a concern   November 26, 2017 — Rated 10 out of 10 by L.P. Zerorez Indianapolis
What do you like about our products and services?

On time and helpful. Great service with friendly technicians. Very effective process!!!

Report a concern   November 25, 2017 — Rated 10 out of 10 by G.N. Zerorez Indianapolis
What do you like about our products and services?

You are very informative about your services so I knew just what to expect. Everyone was very polite and knowledgeable. My carpets look great!

Report a concern   November 25, 2017 — Rated 10 out of 10 by C.S. Zerorez Indianapolis
What do you like about our products and services?

The tech was very professional and explained things very well. Our carpets look so much better!

Report a concern   November 25, 2017 — Rated 10 out of 10 by J.H. Zerorez Indianapolis
What do you like about our products and services?

Technician Will was very thorough and efficient. Carpets look amazing and no chemical residue!! Love it!

Report a concern   November 25, 2017 — Rated 10 out of 10 by C.L. Zerorez Indianapolis
What do you like about our products and services?

Incredible job cleaning carpets on newly purchased home. The carpets were much dirtier than we thought. Carpets cleaned up so much better than we anticipated. I will have Zerorez clean our carpets when they need it again.

Report a concern   November 25, 2017 — Rated 4 out of 10 by A.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The work was done as stated and the employee was a hard worker, timely and friendly but I was disappointed that the result of the cleaning did nearly nothing to clean up the high traffic area.

Report a concern   November 24, 2017 — Rated 10 out of 10 by S.G. Zerorez Indianapolis
What do you like about our products and services?

Carpets came out very clean, Zach was excellent and courteous. It didn't take long to complete my carpets.

Report a concern   November 24, 2017 — Rated 10 out of 10 by M.S. Zerorez Indianapolis
What do you like about our products and services?

The cleaning process itself.
No crunchy residue like I have experienced in the past.

Report a concern   November 24, 2017 — Rated 5 out of 10 by C.P. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Next day spots apeared that didn’t exist before carpets were cleaned

Report a concern   November 23, 2017 — Rated 10 out of 10 by R.R. Zerorez Indianapolis
What do you like about our products and services?

Service guy was very friendly and helpful with service

Report a concern   November 23, 2017 — Rated 10 out of 10 by A.M. Zerorez Indianapolis
What do you like about our products and services?

Matt did a great job and our carpets look great and dried quickly too.

Report a concern   November 23, 2017 — Rated 10 out of 10 by E.B. Zerorez Indianapolis
What do you like about our products and services?

Not only were my carpets cleaned very well, the gentleman who came called me ahead of time (which was good, I was his first appointment, 8 am!), warned me about having to keep the door cracked, which would make the house cool, wore his booties, cleaned everything very well, and was very professional. No irritations about the customer service, cleaning job - nothing!

Report a concern   November 23, 2017 — Rated 10 out of 10 by C.C. Zerorez Indianapolis
What do you like about our products and services?

Great experience. Technician was knowledgeable, polite and friendly. Felt very comfortable that he was doing a good job and my carpet looks great!

Report a concern   November 22, 2017 — Rated 10 out of 10 by G.L. Zerorez Indianapolis
What do you like about our products and services?

Beautiful result

Report a concern   November 22, 2017 — Rated 7 out of 10 by M.S. Zerorez Indianapolis
What could we do to improve?

I was supposed to receive a call letting me know my appointment window but never got one. I had to call twice to find out my time slot was between 3pm and 6pm. I ended up getting a call around 5:15pm letting me know you guys were running behind but would be coming. The tech arrived just before 6pm which was fine but was noticeably aggravated about his day and used some language i didn't care for. I'm just glad my kids didn't hear him. He apologized for being behind and for the language. The cleaning itself went great, he was fast and did a very good job. Overall I was somewhat letdown because I've only heard great things about your company and staff.

Report a concern   November 22, 2017 — Rated 10 out of 10 by T.C. Zerorez Indianapolis
What do you like about our products and services?

No residue on the carpets.

Report a concern   November 22, 2017 — Rated 10 out of 10 by P.E. Zerorez Indianapolis
What do you like about our products and services?

The cleaning tech arrived in a timely manner, was polite, dressed properly & asked what questions I had.

Report a concern   November 22, 2017 — Rated 10 out of 10 by K.R. Zerorez Indianapolis
What do you like about our products and services?

You were prompt, clean and very helpful

Report a concern   November 22, 2017 — Rated 8 out of 10 by C.H. Zerorez Indianapolis
What could we do to improve?

I had to ask if the rep would go under the dining room table, which he then did. Find a way so the outside door does not have to be 80% open for the hoses. It was quite cool and furnace did double duty,

Report a concern   November 21, 2017 — Rated 10 out of 10 by M.J. Zerorez Indianapolis
What do you like about our products and services?

It works!! Amazing results....carpet looks like new!!


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