Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18280 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 3, 2017 — Rated 10 out of 10 by T.B. Zerorez Indianapolis
What do you like about our products and services?

Great worker. A few spots weren't removed but that's fine. Customer rep was great too on the phone

Report a concern   September 3, 2017 — Rated 10 out of 10 by J.C. Zerorez Indianapolis
What do you like about our products and services?

Easy to work with.

Report a concern   September 3, 2017 — Rated 0 out of 10 by C.R. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The carpet looked like it did before I had it cleaned. The high traffic areas didn't look like they were cleaned at all. The first day they was to show up I had to call them and find out where they were. She told me there was an emergency and the technician couldn't make it.. I think that I should at least be partially refunded.

Report a concern   September 3, 2017 — Rated 10 out of 10 by B.P. Zerorez Indianapolis
What do you like about our products and services?

Prompt and friendly technician. He explained what he would be doing in the cleaning process.

Report a concern   September 2, 2017 — Rated 4 out of 10 by S.V. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

the 3 high traffic area's, 3 x 3 ino rooms are still dirty as I cleaned one by scrubbing resolve cleaner and using a white towel to see what came up.....showed much dirt that i don't think a steam type cleaner without some brush / brissel action removes.

Report a concern   September 2, 2017 — Rated 10 out of 10 by J.E. Zerorez Indianapolis
What do you like about our products and services?

Technicians work hard and leave with my carpets fresh and clean!!

Report a concern   September 2, 2017 — Rated 10 out of 10 by T.G. Zerorez Indianapolis
What do you like about our products and services?

Love zerorez- 3rd time we have used. Would not use anyone else, clean rugs stay clean longer because no residue, always on time. They are very professional and neat,, so glad found them also I have had them do my sectional and dining chairs so happy 😁

Report a concern   September 2, 2017 — Rated 8 out of 10 by S.M. Zerorez Indianapolis
What could we do to improve?

Lower prices.

Report a concern   September 2, 2017 — Rated 10 out of 10 by T.B. Zerorez Indianapolis
What do you like about our products and services?

Does clean our light colored carpet.

Report a concern   September 2, 2017 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

The technician was very professional.
He did not try to talk us into a lot of extra services. He was very efficient. Answered out questions satisfactorily in terms we could understand.
I think your rates are trasinable and competitive.

Name removed

Report a concern   September 2, 2017 — Rated 10 out of 10 by J.M. Zerorez Indianapolis
What do you like about our products and services?

people were very nice and did a great job thank you.

Report a concern   September 2, 2017 — Rated 9 out of 10 by L.Y. Zerorez Indianapolis
What do you like about our products and services?

Carpets look so good. Very happy with the service.

Report a concern   September 2, 2017 — Rated 5 out of 10 by T.K.P. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

It took over 5 hours for my carpet to dry -I had to run ceiling fans and a heavy duty box fan until 8:30 the night of the cleaning. The carpet was not fully dry enough until the following afternoon to move my furniture back into place.

Honestly, it has looked cleaner in the past when I have had zerorez come in to clean my carpets.

Your company normally does a wonderful job. this time not so much-it is disappointing to pay $160 and the carpet looks about the same as if I had used my own personal rug doctor.

I do want to say that Mike (the technician) was prompt and very nice.

Report a concern   September 2, 2017 — Rated 10 out of 10 by A.L. Zerorez Indianapolis
What do you like about our products and services?

very thorough and polite

Report a concern   September 1, 2017 — Rated 9 out of 10 by P.F. Zerorez Indianapolis
What do you like about our products and services?

Service was great.

Report a concern   September 1, 2017 — Rated 10 out of 10 by E.E. Zerorez Indianapolis
What do you like about our products and services?

He showed up on time, made recommendations. Also there was no mess a fresh scent and the carpet looked great!

Report a concern   September 1, 2017 — Rated 10 out of 10 by C.K. Zerorez Indianapolis
What do you like about our products and services?

I LOVE that the products that they use are not harmful to our dogs!
I ALSO LOVE their professionalism and courtesy!

Report a concern   September 1, 2017 — Rated 10 out of 10 by J.J. Zerorez Indianapolis
What do you like about our products and services?

Great technician. Poor scheduling.

Report a concern   September 1, 2017 — Rated 10 out of 10 by J.C. Zerorez Indianapolis
What do you like about our products and services?

Job very well done. Friendly service.

Report a concern   August 31, 2017 — Rated 10 out of 10 by B.J. Zerorez Indianapolis
What do you like about our products and services?

no harmful chemicals

Report a concern   August 31, 2017 — Rated 10 out of 10 by A.L. Zerorez Indianapolis
What do you like about our products and services?

Everything was excellent!

Report a concern   August 31, 2017 — Rated 10 out of 10 by J.W. Zerorez Indianapolis
What do you like about our products and services?

Cleaning Specialists attention to detail and asking if i was happy with the spot removal if it needed treated again

Report a concern   August 31, 2017 — Rated 10 out of 10 by M.M. Zerorez Indianapolis
What do you like about our products and services?

Quick work with consistently great results. My old carpets get new life with each cleaning. Love the citrus fragrance!

Report a concern   August 31, 2017 — Rated 10 out of 10 by L.P. Zerorez Indianapolis
What do you like about our products and services?

Jamaal was thorough and considerate. Carpets and tile amazingly clean.

Report a concern   August 31, 2017 — Rated 10 out of 10 by D.R. Zerorez Indianapolis
What do you like about our products and services?

I liked that there was no residue left on carpet and no overpowering smell. After drying, carpets felt nice to walk on. Our technician (Jeffrey) was very nice!

Report a concern   August 31, 2017 — Rated 10 out of 10 by N.H. Zerorez Indianapolis
What do you like about our products and services?

Love that the carpets aren't stiff/sticky after cleaning. Fresh smell. Have used Zerorez many times. Will never use anyone else...Tech was great.....

Report a concern   August 30, 2017 — Rated 10 out of 10 by Y.G. Zerorez Indianapolis
What do you like about our products and services?

The person that came out to our house was incredibly nice and showed me with a black light spots on my carpet from our dog. He was great to work with and did an excellent job cleaning the carpets. They were nearly dry an hour later which was wonderful! Made the house smell great and got rid the dingy smell.
Will be calling you guys again probably come spring:)

Report a concern   August 30, 2017 — Rated 0 out of 10 by B.R. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I had your company come out a second time within 30 days to re-clean my entire house and while the technician was here he did an acceptable job. When he was ready to leave the carpets were wet as they should have been and looked okay but after they dried the carpets remained streaked---which was the problem that was created by the first cleaning. I am very disappointed and will not recommend this company or use them in my home again.

Report a concern   August 30, 2017 — Rated 8 out of 10 by S.B. Zerorez Indianapolis
What could we do to improve?

Very pleased with service

Report a concern   August 30, 2017 — Rated 10 out of 10 by D.B. Zerorez Indianapolis
What do you like about our products and services?

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