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based on 18280 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to work with.
The carpet looked like it did before I had it cleaned. The high traffic areas didn't look like they were cleaned at all. The first day they was to show up I had to call them and find out where they were. She told me there was an emergency and the technician couldn't make it.. I think that I should at least be partially refunded.
Prompt and friendly technician. He explained what he would be doing in the cleaning process.
the 3 high traffic area's, 3 x 3 ino rooms are still dirty as I cleaned one by scrubbing resolve cleaner and using a white towel to see what came up.....showed much dirt that i don't think a steam type cleaner without some brush / brissel action removes.
Technicians work hard and leave with my carpets fresh and clean!!
Love zerorez- 3rd time we have used. Would not use anyone else, clean rugs stay clean longer because no residue, always on time. They are very professional and neat,, so glad found them also I have had them do my sectional and dining chairs so happy 😁
Lower prices.
Does clean our light colored carpet.
The technician was very professional.
He did not try to talk us into a lot of extra services. He was very efficient. Answered out questions satisfactorily in terms we could understand.
I think your rates are trasinable and competitive.
Name removed
people were very nice and did a great job thank you.
Carpets look so good. Very happy with the service.
It took over 5 hours for my carpet to dry -I had to run ceiling fans and a heavy duty box fan until 8:30 the night of the cleaning. The carpet was not fully dry enough until the following afternoon to move my furniture back into place.
Honestly, it has looked cleaner in the past when I have had zerorez come in to clean my carpets.
Your company normally does a wonderful job. this time not so much-it is disappointing to pay $160 and the carpet looks about the same as if I had used my own personal rug doctor.
I do want to say that Mike (the technician) was prompt and very nice.
very thorough and polite
Service was great.
He showed up on time, made recommendations. Also there was no mess a fresh scent and the carpet looked great!
I LOVE that the products that they use are not harmful to our dogs!
I ALSO LOVE their professionalism and courtesy!
Great technician. Poor scheduling.
Job very well done. Friendly service.
no harmful chemicals
Everything was excellent!
Cleaning Specialists attention to detail and asking if i was happy with the spot removal if it needed treated again
Quick work with consistently great results. My old carpets get new life with each cleaning. Love the citrus fragrance!
Jamaal was thorough and considerate. Carpets and tile amazingly clean.
I liked that there was no residue left on carpet and no overpowering smell. After drying, carpets felt nice to walk on. Our technician (Jeffrey) was very nice!
Love that the carpets aren't stiff/sticky after cleaning. Fresh smell. Have used Zerorez many times. Will never use anyone else...Tech was great.....
The person that came out to our house was incredibly nice and showed me with a black light spots on my carpet from our dog. He was great to work with and did an excellent job cleaning the carpets. They were nearly dry an hour later which was wonderful! Made the house smell great and got rid the dingy smell.
Will be calling you guys again probably come spring:)
I had your company come out a second time within 30 days to re-clean my entire house and while the technician was here he did an acceptable job. When he was ready to leave the carpets were wet as they should have been and looked okay but after they dried the carpets remained streaked---which was the problem that was created by the first cleaning. I am very disappointed and will not recommend this company or use them in my home again.
Very pleased with service
.

Great worker. A few spots weren't removed but that's fine. Customer rep was great too on the phone