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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The rep that came out to our house was great (can't remember his name at the moment). He was very knowledgeable and was also very helpful when it came to our options for the carpet. I will continue to recommend and use zerorez in the future.
Carpet looks great. There are a couple stains that I think maybe needed some extra stain remover and didn't realize til it dried.
Very efficient, and chemical free products used
Less chemicals used for treatment and leaves less chemicals in carpet/air.
Nice and quick
Our carpet still smells like cat urine and when we had technician come back second time to fix issue he just sprayed treatment but did not clean carpets again as we discussed over phone with manager.
You do a thorough and best job where my dogs go potty. Love how quick it dries.
Softer carpets then in the past after cleaning!
Prompt service. Was on time and finished in a timely manner
The man who came to clean the carpet was 1.5 hours late. Our appointment was scheduled between 2-4pm, and it was after 5pm when he finally showed up. We were really counting on someone coming between the time slot given. Also, when he got the big fan out, he laid it face down on the carpet instead of placing it upright, which I would think would help dry the large living room area quicker. The carpet was really wet when he left.
If we use this company again, I would really hope someone comes when they say they will. Also, I would like to see more fans, set up properly to facilitate dry time.
Amazing and great service!!
Everything matt was great! Very professional and nice.
I like the product because it doesn’t leave a residue on the carpet and it dries quickly.
Great cleaning without the chemicals.
Service technician did a great job, was very thorough, and professional. We would like to schedule with him in the future.
rep was very thorough and friendly
Great work. Carpet is clean. Very satisfied.
Clean
Great service! Everyone was very friendly and professional.
Technician was very polite and worked hard. Carpets look great.
Friendly and knowledgeable service!
They are clean products, safe for my dog.
Friendly technician
No crunch when dry
Sale prices
Great service. Very satisfied.
Andy was very kind and knowledgeable. Thanks!
Technician was very professional. He listened to my concerns and preformed his job as expected.
I was not happy with the results. The stains seem to come back within a few days
The communication coming from the company was very limited after we did not hear from them in the 10-14 day window they gave us. When we called to find out where the carpet was that was being cleaned at the facility, we were given few details and told we would get a call in the next two days. We did not get a call and ended up calling again to find out what was going on. Finally, we got a detailed explanation of what was going on. Had the details been given to us up front, we would have appreciated the extra effort to get our carpet clean. The lack of communication was very frustrating and not a good way to begin a relationship with a client. Even if the rugs are great when we get them back, I am not sure that we will ever use your service again because of the poor communication. Also, because of that, it is not likely we would recommend this company to anyone.
good people good product