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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was excellent. Very professional on time and explained everything in simple to understand. He was also very quick.
You weren't able to get them clean to my satisfaction. I had asked to not send the same guy that cleaned them the first time. I was told that a different guy would come. YOU SENT THE SAME GUY!!! Disappointing
I am not sure why howeve a couple of hours after the tech left I had a horrible smell in the house. It smelled like a wet cleaner.
Very professional, the guy explained everything he was going to do and he did an awesome job.
Everything. Carpet looks great!!
Andy did a great job! Was on time, friendly, walked me through everything, and cleaned everything to what we were hoping for!
The person that performed the cleaning was professional. He did not talk down to me when I asked questions. The treatment was excellent. Mike
Removed pet stain that other carpet cleaner could not.
No chemicals used & carpets look amazing.
Clean and sanitary
Andy was super professional and the services were done with quality.
You did a good job; my carpet looks really clean!
Great technician. Thorough cleaning with no mess. Very satisfied.
Green service
Good service, excellent cleaning
Quick drying time, good stain removal
Andy explained all the services ordered and process to complete. Had us inspect each room when done to see if it met our expectations. Very considerate of property. Explained other services offered by company after questions were raised. Carpet dried by time discussed. We were very pleased. Thank you Andy.
As i explained in my email response last week, when i was given a quote on the phone i included stairs in my request, was given a price of $199, but was charged $283, an extra $70 for stairs. I wont be using your service again
Matt was fantastic
The technician was very professional & explained everything thoroughly. He even helped me find the best solution for my budget. Our carpets turned out amazing! Spot free, feels new, & our whole house smells fresh! I love that the carpets dried pretty quickly & we don’t have to worry about harsh chemicals.
No odor, on time, and knowledgeable technician.
Eric was great....he arrived on time and did a great job on my carpet...I am very pleased..
Quality of work and responsiveness to questions and concerns
Technician was very professional and nice. Carpets look great! With little kids and pets I love the non chemical aspect. Will definitely use again.
Friendly, seems to know what they are doing. My carpets always look great after they have been cleaned!
Great job, took care of our pet problem, friendly tech
Zach Griffith always does an excellent job. He seems very knowledgeable of his product/job.
He also is always courteous.
Andy was very knowlegeable and explained how everything works in a way that I could easily understand. I didn't even realize how dirty the carpet in our new house was until he got done cleaning it! I will 100% recommend Zerorez to anyone needing carpet cleaning service, and will be scheduling again when we need it!
The worst results ever. I wasn’t satisfied the first time so you sent another person out that SKIPPED THE ROOM THAT NEEDED RECLEANED. When I scheduled the appointment, I told customer service that I could not do it until 4. I received a call at 12:40 that the technician was on his way. So disappointed in my experience. Would never recommend. And my carpets ARE STILL NOT RIGHT!
Works well and safe products