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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You guys do a thorough cleaning. Technicians are very polite and professional.
The carpet looks and feels like (almost) new again! Thomas provided excellent customer service.
Dramatic improvement
Friendly staff
Prompt service
Very professional. Went over different options that could be added to the cleaning process.
Have not been back to house to see after it was dry. The buyer of house will not see it til Friday. So will have to see if they are ok with it.
Best carpet cleaning experience...period! Zach, the technician, was professional, courteous, and knowledgeable. He did an excellent job and didn’t push any hard upsell, just honest advice and recommendation. We did buy some much needed protectorant for high traffic areas. Phone contacts with Zerorez have been excellent as well. I will never use anyone else. Their price is very competitive, and their work is really so much better than anyone I’ve used in the past.
Professional and positive technician who was clean cut and well spoken.
Very knowledgeable and professional technician and I like the carpets not being real wet.
The carpets looked amazing! The technician was very friendly, helpful and thorough. I'm hoping there will be a special soon on upholstery!
Carpets were as clean as I have seen them. Smell fresh without any chemical smells. They seem to have stayed clean longer too.
Professional, respectful technician that takes pride in his work. Neither guy (used ZR 6 months ago) tried to sell additional services which I've had others do in the past. I like the fact they used shoe covers and are respectful of my house and furniture!
It did what you guys said it did. The smell is gone, thanks so much. And it was not masked by the usual hideous odor that cleaning products leave and I react to respiratory-wise. Thanks so much.
We have used Zerorez many times for carpet, rugs, upholstery and tile. We have been very pleased every time we use Zerorez. I made the appointment while out of country and my wife was home during the appointment with the kids and thing couldn’t of gone smoother. The office called two days prior to confirm the appointment. Erik called to inform us of his eta and showed up within the window I was given. Just like every they come out, he wore his shoe covers, used corner guards and moved the fan to ensure the carpet would be dry before he left. Erik also asked about my concerns and issues and pretreated all areas of concern I had. We do not let many servicemen or women in our home unless I am there at the time of the work being done but we have always felt comfortable letting Erik or the Zerorez crew in our home. Erik was courteous, polite and professional. He also took the time to interact with our kids and even got suckered into a little playtime with our two kids. Erik explained the process and gave us tips on how to maintain not only our carpets but other services they offer. Looking forward to scheduling our next appointment!!
The technician did an outstanding job this time around! My carpet looks refreshed and smelled clean.
Carpets are always clean and fresh after cleaning. We also appreciate the carpets are "wet" after the cleaning and dry pretty quickly.
The technician who came out was very friendly and professional and he worked extremely hard and did a fantastic job. I was a bit surprised to see he was by himself though. He did our entire new house by himself and it took about 3 to 4 hours. For a job that large I was expecting a crew of 3 or 4 guys to help. But like I said the tech worked extremely hard and he did a great job.
Our carpet came out very well!
It smells great and looks great!
The staff member was efficient and knew what he was doing!
Thank you!
Friendly, reliable and excellent cleaning!
Very very thorough. Went over each area 4-5 times. Zach worked continuously. For the first time in many years I feel my carpet is clean.
Excellent customer service and cleaning
The technician emailed a list items he was supposed do of which only did about a fourth of the items. I told me that your system doesn’t use harsh chemicals in process, and asked me if I wanted my carpets cleaned or the “pet stains” removed, and wanted both. Also I have laminate wood in the entry of my home which butts to the carpet and he pulled a strip of molding up and didn’t not fix it and said he sent a message to his supervisors and have yet been contacted by anyone. Overall this a truly very bad experience with your company.
Thomas arrived punctually and explained what he would do. He didn't waste any time and did a fantastic job cleaning our rooms. The carpet is much cleaner than I expected and even some of the worn parts came out looking good. I liked the spray application on stained and spotted areas he did first.
I would use this service again.
Matt worked hard to make sure we were satisfied. Carpets were greatly improved after his application whe spots appeared. 30 day gaurentee
Thomas who cleaned our carpeting was super friendly and did a wonderful job. Will absolutely use you again and I’ll be sure ask for Thomas again.
Eric was amazing, he taught me things as he worked. Amazing
The technicians are super nice. They spend the extra time to get stains out and carpets look great after they come each time!
Excellent and friendly service every time!
I was very happy with Thomas, our carpet cleaner. He told us about products available but did not pressure.
My technician was quite helpful and very professional. I feel he did a great job.