- Phone: 317-388-5141
- Visit Website
based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service technician was professional and very helpful! The carpets look amazing, and he was able to remove a stain that I thought was permanent.
My husband came home that evening and didn't even think we had had the carpet cleaned. Stain marks are reappearing and some never went away. I paid $75 extra for an area to get extra attention and was not pleased with the results.
Your employee was very nice and was careful not to hurt or damage anything, so I was not displeased with him. It's the job, for the price and the results that were not pleasing.
To make things right, would be for you to come back and do my two rooms over again....at no cost.
Name removed
Professional, courteous and on time.
The cleaning solution smelled so clean, loved it. Such a thorough job of cleaning. Andre was absolutely helpful and professional. No mess to clean up afterward. Respected and protected our furniture during cleaning. He explained everything and requested I observe the beginning of the cleaning results within the first 15 minutes. He walked with me throughout the rooms to make sure all was very satisfactory before removing his equipment. I will definitely recommend this company to any and all of my friends, relatives, neighbors and acquaintances. Thank you so much. Name removed
Great job, Andy was great!
The technician was great. My carpets looked much better. One area seemed to be a bit more dingier than the others, but I will manage.
1st.....results. You guys always do a great job of cleaning.
2nd...No residual mess. The carpets dry much quicker than standard carpet cleaners.
3rd..No smell of chemicals.
4th...The techs that are sent out are always personable and diligent....leaving customer with a sense that they got the very best that the company has to offer.
Fast
Your process is very good.
We selected you specifically for treating the pet odor in our new home. When we were looking at the house, we had identified two rooms that had a very strong urine smell. I discussed this with the technician when he arrived. I am not sure if it was the size of the job, or what, but he just didn't seem interested in treating the urine smell. He recommended the tropical treating for one room, and regular cleaning for the other. Indicating that he did not smell anything.
Now all of my furniture is in the house and I still have a very strong urine smell in the two rooms noted. We paid almost $700, and the service did not even resolve our original concern.
great quality of work done and friendly workeers
I am very happy with the Zerorez company. 1. Office personal were wonderful and helpful. 2. Jeffery the cleaning tech was knowledgeable about the company & it's products. 3. Jeffery was kind and courteous. 4. He did a quick and great job on my dirty carpet. My carpet looked fabulous when he left!!THANK YOU!
And last but not least,Zerorez is VERY REASONABLY PRICED! I will use you again.
Show up on time and do a great job
Did a great job! Had some recent pet stains and your folks were able to remove them completely. Carpets look great thank you!!
Carpet looked so much better after Zerorez cleaned them. In fact very good. Plus the service was top of the line. Tech new his job well and took pride in doing a good job.Congrats to Zerorez for having a company you can count on. Mrs. Harold Last name removed
The level of clean is amazing! I love that there is no residue. And I like that the scent isn't a chemical smell.
Your staff does an excellent job and we will use Zerorez again.
My bathroom grout looks the same and it wasn't even that dirty. The carpet in the bedroom had three nickel size spots, they are still there. I was very disappointed. There was a sticky residue even after the carpet was dry. I would like a refund.
Our technician Jamaal was very kind and worked hard to get some old stains out. Carpets look great!
Carpet didn't really clean up that well. The cost was outrageous.
Your products are effective. The service was excellent.
Clean, fresh, friendly, professional, nice techs!
Andre said it would take 4-6 hours to dry. He left at about 4:30. At 11:30 PM it was still soaking wet. We set up a dehumidifier and fan and ran it all night. Today it was still wet. About 5:00 PM it started to feel dry in most areas. It feels stiff like wet clothes that have been left to dry.
I loved the performance of your employee the way he came in and did a very wonderful job I will tell all my family and friend about your company
Jamal was excellent, worked hard and successfully cleaned stains.
Did super job. Operator very competent
The service was quick and thorough, Andy was curious and professional, and my carpets are clean.
I very much lilked my technician, Andre. He is a personable young man and eager to fix any problems you have regarding your carpets. The work is done quickly and the drying time is also quick, and the house smells so good with your products.
the technician that came to my house was very knowledgeable and extremely pleasant. love the fact that the carpet/furniture is soft to the touch not crunchy unlike other companies. it smells so good and it looks so nice. I even recommended them to my sister in pittsburgh
We have used your services twice and both times have been good. The carpets look great and there isn't a lingering chemical smell, like with other companies. Your techs are always on time and very friendly and courteous.