Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18281 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 11, 2017 — Rated 10 out of 10 by J.S. Zerorez Indianapolis
What do you like about our products and services?

Great product and service. Very fast and friendly.

Report a concern   October 11, 2017 — Rated 10 out of 10 by T.G. Zerorez Indianapolis
What do you like about our products and services?

Service tech was friendly, explained the process and answered my questions
Carpets look great!! Very happy with the entire experience. Will definitely use your service again and highly recommend you to family and friends.

Report a concern   October 11, 2017 — Rated 10 out of 10 by R.W. Zerorez Indianapolis
What do you like about our products and services?

All associates I've dealt with at Zerorez have been extremely polite and professional. The technicians do a fantastic job at cleaning carpet thoroughly and effectively.

Report a concern   October 11, 2017 — Rated 9 out of 10 by H.A.S. Zerorez Indianapolis
What do you like about our products and services?

Thorough and prompt service.

Report a concern   October 11, 2017 — Rated 10 out of 10 by B.T. Zerorez Indianapolis
What do you like about our products and services?

Everything is so clean, and no after perfumey smell. I love the clean fresh feel of the carpets after they dry. The pet stains are so much better and thank goodness!

Report a concern   October 10, 2017 — Rated 8 out of 10 by K.S. Zerorez Indianapolis
What could we do to improve?

Service was great, product is great. Cut back on the survey a bit -this is annoying.

Report a concern   October 10, 2017 — Rated 10 out of 10 by J.P. Zerorez Indianapolis
What do you like about our products and services?

Andy did a great job. He explained everything and was good and careful.

Report a concern   October 10, 2017 — Rated 10 out of 10 by K.G. Zerorez Indianapolis
What do you like about our products and services?

Quick, environmentally friendly

Report a concern   October 9, 2017 — Rated 10 out of 10 by C.S. Zerorez Indianapolis
What do you like about our products and services?

Great service!!

Report a concern   October 9, 2017 — Rated 10 out of 10 by C.L. Zerorez Indianapolis
What do you like about our products and services?

Do a great job!!

Report a concern   October 8, 2017 — Rated 5 out of 10 by K.P. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Tech had faulty equipment and this was late getting started. Felt he rushed the job as a result. Grout looks only marginally better. Not pleased with the whole experience. Will likely use another company going forward

Report a concern   October 8, 2017 — Rated 10 out of 10 by J.W. Zerorez Indianapolis
What do you like about our products and services?

awesome job

Report a concern   October 8, 2017 — Rated 10 out of 10 by E.G. Zerorez Indianapolis
What do you like about our products and services?

The rep was polite, informative and helpful with other recommendations

Report a concern   October 8, 2017 — Rated 10 out of 10 by T.H. Zerorez Indianapolis
What do you like about our products and services?

Zerorez was fast, friendly, and most importantly, did a fantastic job cleaning our carpets!

Report a concern   October 7, 2017 — Rated 10 out of 10 by T.M. Zerorez Indianapolis
What do you like about our products and services?

Technician was very nice and serious about his work. The carpet looks like new and we are very happy with the results.

Report a concern   October 7, 2017 — Rated 8 out of 10 by S.B. Zerorez Indianapolis
What could we do to improve?

Everything went very well, the gentleman was on time, did a great job in a timely manner and the carpets look great. The only thing that was a little disappointing was how long it took the carpets to dry - at least 24 hours, when he said about 4-6 hours. However, the humidity was quite high on the day he cleaned, so that may very well have been the delay in drying more promptly.

Report a concern   October 7, 2017 — Rated 10 out of 10 by D.M. Zerorez Indianapolis
What do you like about our products and services?

They were able to come clean the very next day. My carpets have never looked as clean as they do! The technician was very knowledgeable and friendly.

Report a concern   October 6, 2017 — Rated 10 out of 10 by S.T. Zerorez Indianapolis
What do you like about our products and services?

Excellent! Highly recommend!!

Report a concern   October 6, 2017 — Rated 5 out of 10 by A.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Was dissapointed that there was not fresh clean smell. Traffic pattern did not come clean

Report a concern   October 6, 2017 — Rated 9 out of 10 by V.B. Zerorez Indianapolis
What do you like about our products and services?

Looks great!

Report a concern   October 6, 2017 — Rated 10 out of 10 by T.F. Zerorez Indianapolis
What do you like about our products and services?

My technician was awesome. He did a fantastic job, a true pro and very very thorough. Already recommended him/ your firm to neighbors who made inquiry.

Report a concern   October 6, 2017 — Rated 9 out of 10 by L.A. Zerorez Indianapolis
What do you like about our products and services?

The technology used for cleaning without soaps.

Report a concern   October 6, 2017 — Rated 6 out of 10 by P.W. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Spots all came back. Felt like technician spent more time telling me he couldn't get them out than actually doing the work.
Also requested a bottle of cleaning solution when I confirmed appt and he brought none.

Report a concern   October 6, 2017 — Rated 10 out of 10 by C.G. Zerorez Indianapolis
What do you like about our products and services?

The BEST carpet cleaning we have EVER had!!
I will definitely refer my friends & family!
The technician was thorough, respectful, & did an amazing job!
The owner cares about the customer and the overall experience with his company.

Report a concern   October 5, 2017 — Rated 10 out of 10 by M.C. Zerorez Indianapolis
What do you like about our products and services?

It leaves the carpet just damp and lets the carpet smelling fresh. The tech was able to get a corner where the dog sleeps very clean. He deserves high marks.

Report a concern   October 5, 2017 — Rated 10 out of 10 by D.L. Zerorez Indianapolis
What do you like about our products and services?

Matt was great!!! He did an excellent job, was very professional and got along great with our dog!

Report a concern   October 5, 2017 — Rated 10 out of 10 by B.T. Zerorez Indianapolis
What do you like about our products and services?

Very polite and courteous technician

Report a concern   October 5, 2017 — Rated 10 out of 10 by J.D. Zerorez Indianapolis
What do you like about our products and services?

Very friendly and helpful technician. Great job on my carpets-amazing on pet stains. I will have you back-for sure! Thanks

Report a concern   October 4, 2017 — Rated 10 out of 10 by R.H. Zerorez Indianapolis
What do you like about our products and services?

I had a great experience with the serviceman, Matt F., who truly went above & beyond to keep me as a satisfied customer. He did an excellent job of spot/stain removal in my traffic areas as well as greatly improved the stains on my stairs that were caused by the previous servicemen from Zerorez who had cleaned my carpets before. I will continue with zerorez to clean my carpets as long as I can schedule What Matt F. He also does discussed cleaning my kitchen tile at a future date. He explained all processes very well which allowed me to trust him and his products.

Report a concern   October 4, 2017 — Rated 10 out of 10 by J.P. Zerorez Indianapolis
What do you like about our products and services?

Very respectful personnel - made sure that I was completely happy with the services and I was!


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