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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You are very informative about your services so I knew just what to expect. Everyone was very polite and knowledgeable. My carpets look great!
The tech was very professional and explained things very well. Our carpets look so much better!
Technician Will was very thorough and efficient. Carpets look amazing and no chemical residue!! Love it!
Incredible job cleaning carpets on newly purchased home. The carpets were much dirtier than we thought. Carpets cleaned up so much better than we anticipated. I will have Zerorez clean our carpets when they need it again.
The work was done as stated and the employee was a hard worker, timely and friendly but I was disappointed that the result of the cleaning did nearly nothing to clean up the high traffic area.
Carpets came out very clean, Zach was excellent and courteous. It didn't take long to complete my carpets.
The cleaning process itself.
No crunchy residue like I have experienced in the past.
Next day spots apeared that didn’t exist before carpets were cleaned
Service guy was very friendly and helpful with service
Matt did a great job and our carpets look great and dried quickly too.
Not only were my carpets cleaned very well, the gentleman who came called me ahead of time (which was good, I was his first appointment, 8 am!), warned me about having to keep the door cracked, which would make the house cool, wore his booties, cleaned everything very well, and was very professional. No irritations about the customer service, cleaning job - nothing!
Great experience. Technician was knowledgeable, polite and friendly. Felt very comfortable that he was doing a good job and my carpet looks great!
Beautiful result
I was supposed to receive a call letting me know my appointment window but never got one. I had to call twice to find out my time slot was between 3pm and 6pm. I ended up getting a call around 5:15pm letting me know you guys were running behind but would be coming. The tech arrived just before 6pm which was fine but was noticeably aggravated about his day and used some language i didn't care for. I'm just glad my kids didn't hear him. He apologized for being behind and for the language. The cleaning itself went great, he was fast and did a very good job. Overall I was somewhat letdown because I've only heard great things about your company and staff.
No residue on the carpets.
The cleaning tech arrived in a timely manner, was polite, dressed properly & asked what questions I had.
You were prompt, clean and very helpful
I had to ask if the rep would go under the dining room table, which he then did. Find a way so the outside door does not have to be 80% open for the hoses. It was quite cool and furnace did double duty,
It works!! Amazing results....carpet looks like new!!
I like the chemical free and fast drying method used by Zerorez
A much healthier option for the family
You need to do what you told me what would be done. A $50 check was to be mailed to me on November 14. To date it has not been received. The technician said the office would call. That has not been done either.
Carpet was clean and looked very good. No strong chemical odor. Service tech was very knowledgeable and professional. Got right to work, even showed up early after calling. My carpet is 10 years old and hasn't looked this good in years.
Jamal was concise with his explanation, and precise with his work. I want him to specifically work on my families houses. He was awesome.
I am MORE than pleased with Zerorez! Zac was very nice and professional. He went over the carpet with more than one pass especially in the heavy traffic areas. The other company I used went over once to clean and once to rinse. He told me he pulled a lot of soap residue and I can believe it. My 14 yr old carpet has never looked better. I had children crawling on my floors during Thanksgiving and felt very comfortable knowing how clean my carpets were. I will DEFINITELY hire them again and ask for Zac.
I think your product, and your technician were by far better than I could ever have hoped for, the carpets look like brand new when you folks were finished. We had just bought this home and wanted to have the carpets cleaned before we moved in.
I am so glad we had you zero res come out and clean it. I was amazed how much hair and dirt they got out carpet, that "looked "clean !!
Our technician was extremely polite and knowledgeable, he went out of his way to make sure that we were happy with everything he done!
Zero Res has made our family , New life long customers !!! We will be having them out twice a year for now on ! If you want your carpet clean and know it's clean....... you better call Zero Res !!
My carpets look and feel great! They seem to stay that way longer too
The service was top notch! Kevin was very professional and informative. He did a great job. I was impressed with the whole cleaning process - I didn't even realize how dirty my carpets were!
Will was great!!!
On time and helpful. Great service with friendly technicians. Very effective process!!!