- Phone: 317-388-5141
- Visit Website
based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Did not like getting upsold for higher price after booking online.
In my loft, I only have 4 very light chairs (one is a wooden rocker). None of them were moved for cleaning. I asked if he would like me to come move them and he said they cleaned around them. I wasn't really happy with that, but I let it go. I only let it go because my carpet is only 6 months old and we don't use that area much. But according to your policy I believe they should have at least pulled the chairs away from the walls and cleaned behind and under them.
Chemical free as I have a baby and cats. Carpets look great! Will definitely schedule another appointment to do other rooms and potentially a couch!
Very good service, I like the smell of the product, always polite and they do a great job.
Our technician arrived on time, was very polite, took his time- provided great service. We will call Zerorez when we need our next carpet cleaning.
Professional and friendly staff. Kept me informed during, before, and after they cleaned my carpets. They were quick and efficient and did a great job!
Confirm which rooms need to be cleaned. We thought the attic area was going to be done along with the stairs, but only the stairs were cleaned.
I really liked that Zerorez was able to schedule my carpet cleaning the same day I called. I am not a planner so this worked out perfect.
Prompt arrival. Carpets look and feel better after the cleaning. Professional service men.
The carpets look great and feel great!! The techs were very friendly, informative and professional. Appreciate the tips they gave to help keep my carpets in the best condition possible!
Timely, professional, no chemicals and IT WORKS!
Polite, explained service/price
Carpet was dry in a few hours and really
clean. Have already told family, fridnd
Very professional and good work.
Tevin was very professional and explained every step.. my carpet n upholstery look amazing!!! This is the second time I’ve used Zerorez . They’re my go to Cleaners from now on !!!
Great service!
My carpets are older and I really didn’t have much hope that anything could be done for them I have used zerorez before another carpeting in the house and I have never had carpet stay clean as long as zerorez cleans them. My basement carpeting and stairs are a near Miracle In appearance they are so soft and so much brighter they almost look like brand new carpeting I just could not be more pleased
Chemical free and dries fast!
Carpets were not cleaned in some areas at all
The tech who showed up were very nice and explained the process thoroughly. They did their best to make sure everything looked great. When finished the carpet looked fantastic and wasn’t crusty like other companies I’ve used in the past. Well dine!
Love the service and the product and how well it cleaned my carpets. Now the furniture cleaning was just okay and way over priced for what I received, but overall happy and would recommend to a friend.
Erik did an amazing job and was very friendly and showed up early!
Everything was great! Online experience was awesome, quick scheduling, and Erik did a tremendous job!
My carpets are clean and they start the drying process with there fans.
I was disappointed in so many ways. I called to make an appointment. I told your staff I wanted the special 3 rooms for $129, I asked to add scotch guard and said I wanted to have my kitchen tile cleaned. I was told my total was $217.
When the man came to clean he told me that she had only include $1.00 for the kitchen as they have to measure. I was not provided a detailed estimate and she did not tell me they would have to measure and that she had included only $1.00 as a place holder for the kitchen.
He measured and said it would be $130.
He asked if I wanted to call the office and I said no, I just want to cancel the kitchen.
He cleaned my carpet. The carpet was wet and I did not go in to inspect it and from standing in the entry it looked pretty good
This morning I noticed 3 spots in the dinning room, spots that had only been there for a few days that he did not get out
Then I noticed a couple of spots in my bedroom that he did not get out
I am very disappointed.
I told the gentleman when he first got there I had just purchased the house. Please no, I am a female. He was very polite and did a great job on the carpet. However, as soon as my boyfriend got there, I no longer existed. He only spoke directly to my boyfriend and would not look at me. He even looked too my boyfriend to sign after I provided him with my credit card. It was honestly the most ridiculous thing I've ever seen
Fast response. Courtesy was great. Thomas did a wonderful job.
Cleans great
Service was fast and efficient. However I felt as though there was an odor of dirty water left in my house that is still lingering 36 hours later
It got the carpet clean, the service person, Tomas, was outstanding. You were on time and called when you said you would call.
I obviously love how cleans our carpets ended up being! I also really appreciated how Thomas explained the different options to get the best results for our carpets. The overall service was very efficient and again very pleased with the outcome!