Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18281 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 23, 2018 — Rated 7 out of 10 by K.M. Zerorez Indianapolis
What could we do to improve?

Make sure to communicate price better so there is no misunderstanding. Make sure to use fans to dry carpet

Report a concern   January 23, 2018 — Rated 10 out of 10 by L.T. Zerorez Indianapolis
What do you like about our products and services?

Friendly, polite. 30 day Gaurentee

Report a concern   January 22, 2018 — Rated 10 out of 10 by B.M. Zerorez Indianapolis
What do you like about our products and services?

Zach showed up on time, was very courteous, and did a great job on the carpet

Report a concern   January 22, 2018 — Rated 10 out of 10 by C.F. Zerorez Indianapolis
What do you like about our products and services?

Quick professional and no harsh chemicals

Report a concern   January 22, 2018 — Rated 10 out of 10 by D.M. Zerorez Indianapolis
What do you like about our products and services?

I was amazed that Zerorez was able to get out stains on my carpet that had been there over a year, after numerous attempts on my part to get them out. The citrus aroma was fabulous and made my entire home spell great. I would highly recommend this company and I have already mentioned them to many of my friends.

Report a concern   January 22, 2018 — Rated 10 out of 10 by L.A. Zerorez Indianapolis
What do you like about our products and services?

Very friendly staff and they know their product. Out tech was very informative.

Report a concern   January 21, 2018 — Rated 10 out of 10 by D.C. Zerorez Indianapolis
What do you like about our products and services?

Great job! I'll definitely be using them in the future!

Report a concern   January 21, 2018 — Rated 10 out of 10 by J.S. Zerorez Indianapolis
What do you like about our products and services?

Easy, on time, Andy was great

Report a concern   January 21, 2018 — Rated 10 out of 10 by K.H. Zerorez Indianapolis
What do you like about our products and services?

no odor cleaning

Report a concern   January 21, 2018 — Rated 10 out of 10 by P.B. Zerorez Indianapolis
What do you like about our products and services?

service was quick and efficient. Defnintely would recommend.

Report a concern   January 21, 2018 — Rated 10 out of 10 by D.C. Zerorez Indianapolis
What do you like about our products and services?

All was great

Report a concern   January 20, 2018 — Rated 7 out of 10 by E.E. Zerorez Indianapolis
What could we do to improve?

The young man, Tevin, was on time & very courteous. While Tevin was measuring the kitchen for possible grout cleaning, I noticed water all over the floor. Tevin checked his shoe covers & noticed he had holes in the covers. After cleaning the carpet, I asked Tevin if he thought the grout cleaning would help in my kitchen. He offered to clean a couple of tiles. I agreed. After he was finished, Tevin told me that in high traffic areas the grout can be affected. And it was- some grout missing on 3 sides of the tile. Wouldn’t have had him do this if I had known.

Report a concern   January 20, 2018 — Rated 10 out of 10 by K.B. Zerorez Indianapolis
What do you like about our products and services?

Matt was very informative & performed in a very professional way/ nice work!

Report a concern   January 20, 2018 — Rated 10 out of 10 by A.K. Zerorez Indianapolis
What do you like about our products and services?

No chemicals!

Report a concern   January 19, 2018 — Rated 0 out of 10 by N.M. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Refund the nearly $200 we spent, because every spot and stain is still visible throughout the entire room and hallway. To make matters worse, it took 24 hours to dry, and now there's no time to get it recleaned by a true professional because our new furniture is being delivered in the morning.

Report a concern   January 19, 2018 — Rated 10 out of 10 by T.E. Zerorez Indianapolis
What do you like about our products and services?

Great job, thanks for the service

Report a concern   January 19, 2018 — Rated 10 out of 10 by D.S. Zerorez Indianapolis
What do you like about our products and services?

The technician was very nice and explained things well. My carpets look good.

Report a concern   January 19, 2018 — Rated 9 out of 10 by A.M. Zerorez Indianapolis
What do you like about our products and services?

Very professional and answered any questions regarding the process and products.

Report a concern   January 19, 2018 — Rated 7 out of 10 by A.P. Zerorez Indianapolis
What could we do to improve?

The young service rep who came was delightful and admittedly new. He knew the process extensively and was very polite.
I found it almost comical that for a company called zerorez, there was residue all on the sides of my hallway runner that I had to wipe up, which was pretty much black on my white rag.

I also don’t like all of the up-selling/add-ons. In fact, I can’t stand it. It’s like allegiant airlines that advertise a low fare and then charge for every single other thing, like a seat and a piece of carry on luggage. Just put in the price to begin with.
I probably will not recommend your company. Sales guy was great and will do well.

Report a concern   January 18, 2018 — Rated 10 out of 10 by J.A. Zerorez Indianapolis
What do you like about our products and services?

Great service and customer care. Our technician Thomas did a great job.

Report a concern   January 18, 2018 — Rated 10 out of 10 by C.E. Zerorez Indianapolis
What do you like about our products and services?

You cleaned my carpet in December and got a horrible tracked in grease stain out. THe walk way looked just as nice as the rest of the less walked on carpet areas.

Good Job!!

Report a concern   January 18, 2018 — Rated 10 out of 10 by M.P. Zerorez Indianapolis
What do you like about our products and services?

My carpet was nasty from spilled drinks and the dog and kids, I was not expecting a miracle but wanted to extend the life of the carpet a little bit and to my surprise most stains came out!

Report a concern   January 18, 2018 — Rated 10 out of 10 by J.C. Zerorez Indianapolis
What do you like about our products and services?

Very good communication!

Report a concern   January 17, 2018 — Rated 10 out of 10 by A.E. Zerorez Indianapolis
What do you like about our products and services?

Always prompt, courteous and very professional. My carpets always look great and I love how quickly they dry.

Report a concern   January 17, 2018 — Rated 10 out of 10 by E.C. Zerorez Indianapolis
What do you like about our products and services?

My grout looked amazing when Tevin was done and I loved how clean my house felt and the carpets dried so quickly

Report a concern   January 17, 2018 — Rated 10 out of 10 by E.C. Zerorez Indianapolis
What do you like about our products and services?

Your technician was very knowledgeable about the process and took extra time to Crain it, Highly recommend him and your service.

Thank you,

First name removed

Report a concern   January 16, 2018 — Rated 10 out of 10 by J.T. Zerorez Indianapolis
What do you like about our products and services?

carpet looks great, fast dry time and employee was great to work with.

Report a concern   January 16, 2018 — Rated 10 out of 10 by T.T. Zerorez Indianapolis
What do you like about our products and services?

Our couch kook d wonderful when they left!!

Report a concern   January 16, 2018 — Rated 10 out of 10 by C.C. Zerorez Indianapolis
What do you like about our products and services?

Quality ...outcome as advertised ! Service technician on time, processional ... over all did a good job!

Report a concern   January 16, 2018 — Rated 10 out of 10 by M.G. Zerorez Indianapolis
What do you like about our products and services?

Good price. Good results and our technician was prompt and friendly. Can’t ask for much more than that!


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