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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Matt did an excellent job! He was so professional. He walked me through the process and let me inspect the work after every room. Then he asked if I needed a final walkthrough! Of course I didn’t because he was so thorough! I would highly recommend Zerorez Indy to all!
Technician was very professional and curtious. He even looked up the best offer they had running at the time.
Technician did not
Put protectors under furniture legs and closet carpet
Was still dirty when he left.
Called the office and they cheerfully made an appt for him to return. Owner called and insisted closet carpet issue was because the carpet was
“Worn”. He repeatedly explained it was like sunglasses that get
Scratched. They are never the same no matter what you do. (?????).
However, when the Technician returned and cleaned the closet carpet additionally, it
Looked considerably better.
He left without a word to us. Perhaps he was embarrassed??
Very odd experience all around.
Our home's previous owners left a huge mess on all the carpets. Y'all got nearly ALL of them! Wow! Carpets look so great and my husband agrees.
Technician was polite and did a great job working on the trouble areas. House smelled great after.
Also, I really appreciate how quickly I was able to schedule a service. Thanks!
Professional and carpet doesn’t have a smell after
Technician was on time and friendly and very professional. Loved the citrus smell. Carpets dried very quickly and looked great. Would definitely call them again.
Incredible how the carpet came back to life! Clean, order free and not crunchy and flat. Extremely happy with the carpet on the steps after 14 years we though we were going to need to replace it but after your cleaning job, looks like it can go for another 14.
Carpet looked great!! After moving in the mud and snow I really needed your help!
low residual moisture and good cleaning
My experience with Zerorez service was excellent. My hardwood floors looked like new when Eric, the service rep, completed the cleaning and protection application. Eric did an outstanding job in explaining the process and was outstanding in his work performance. He was professional and represented Zerorez with excellence. I would highly recommend Zerorez to anyone needing services that are provided by their company. Thank you for a Job Well Done!!
Very nice
Thank u so much
My floors were soaked all day long. Maybe suck up more of the water afterwards
The technician was polite, knowledgeable, and skilled. He made sure I was satisfied with each area that he cleaned.
Courteous technician - special pricing
Speed of service once requested. Professional service technician. Clean carpet!
I have been a long time user of Zerorez. I can’t say enough about how courteous and professional Jeffery was during the cleaning of my carpet. I always refer my friends and family. Zerorez never disappoints.
We were very pleased with the work that Thomas did for us this week. He was courteous, informed, explained all that he was going to do while completing the job. I can't say enough about his professionalism!!! When cleaning the carpets in the future would request him or Andy who worked for me previously.
First name removed M. Last name removed
Our technician was knowledgeable about the Zerorez features and extremely careful and polite. As a 1st-time user, we were pleased with him and the results that the process provided. Several difficult stains were removed. Because it is a 1-man crew, it wasn't possible to move and clean under a few very heavy items. Otherwise, all in all, it was at least as good a carpet cleaning as we have received from other companies in the past.
I think that he could have spent more time on the high traffic areas and on the coffee stain. The rest of the carpet was ok, but no better than any other carpet cleaner.
My technician was quite helpful and very professional. I feel he did a great job.
You guys do a thorough cleaning. Technicians are very polite and professional.
The carpet looks and feels like (almost) new again! Thomas provided excellent customer service.
Dramatic improvement
Friendly staff
Prompt service
Very professional. Went over different options that could be added to the cleaning process.
Have not been back to house to see after it was dry. The buyer of house will not see it til Friday. So will have to see if they are ok with it.
Best carpet cleaning experience...period! Zach, the technician, was professional, courteous, and knowledgeable. He did an excellent job and didn’t push any hard upsell, just honest advice and recommendation. We did buy some much needed protectorant for high traffic areas. Phone contacts with Zerorez have been excellent as well. I will never use anyone else. Their price is very competitive, and their work is really so much better than anyone I’ve used in the past.
Professional and positive technician who was clean cut and well spoken.
Very knowledgeable and professional technician and I like the carpets not being real wet.
The carpets looked amazing! The technician was very friendly, helpful and thorough. I'm hoping there will be a special soon on upholstery!
Prompt, professional. I already recommened you to Kathe Rae in Danville Indiana.
Carpets dry quickly and smell fresh.
Same for the upholstery service as well.