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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They did a great job. Everyone I dealt with was very friendly. I will definitely use them again.
Really clean carpets for a reasonable price. My tech, Brandon, was knowledgeable and friendly. He made sure I was involved throughout the whole process and explained every step. I really like the machine that brought up the nap of the carpet and also dislodged the cat hair.
clean carpet and quick action to get done.
Attention to detail and areas of need. Give time to the job and make every attempt to get spots out. Do not rush. Arrive on time, call ahead, courteous and respectful. Brandon was my cleaning specialist.
the promptness of arriving on time (actually early), the professionalism of the rep and the beautiful job!
Professional and courteous staff and did a great job!
Eric the technician arrived on time, explained what needed to be done and made it happen. Very satisfied with results.
Great service and personnel.
Friendly, efficient and reasonable
How clean the carpet looks and feels .
I like that it's a "clean" service and no sticky residue remains.
Clean friendly professional
Liked the work ethic of your service man. Thomas.
Liked way carpet was raked to make it stand up. Also liked np residue!
very professional - and did a nice job
Very friendly and knowledgeable staff.
There was absolutely no sticky residue in the carpet once it was cleaned. The carpet cleaning tech was on time, very professional, friendly, explained everything that he was doing during the process, worked very hard to remove every stain in the carpet and seemed to genuinely care about the job he was doing and wanted to make sure I was happy with it. The price was very reasonable for the work that was performed. This was my 2nd time using Zerorez and I would recommend them to anyone.
That it is chemical free.
Overall service from the start to finish.
The young lady who made my appointment (I believe her name was Jennifer) for me was friendly and precise with answers to my questions.
Her followup with me was good.
The technician Tevin was very professional and worked diligently to clean my carpet - he is a good representative of the company.
Pricing very competitive and arrived on time.
I will have to have the company return to apply a different application due to puppy accidents.
Very pleased to have found this company.
Brandon was very polite and did the job very thoroughly. I like how soft and fluffy my carpet was after drying.
Carpet really wet took more than day to driy
Everyone was prompt and clear with communication. Shane was our technician and he was superb: explanatory, friendly, carpets looked-felt-smelled so much better!
Our carpet always looks so clean, employees are very professional, we have no complaints at all.
Professional staff. Quick drying carpets. Great results.
The young man that did our carpets did a fantastic job! But carpets felt like we’re walking in a swamp. He got here close to5-5:30... said they would be dry by 11 pm.. I had two fans going all day yesterday.. by 5 pm Last night Saturday they were finely dry!
Brendan Smith was the young man’s name
Matt, the technician was wonderful and did an Excellent job. My carpet is not new by any means but looks so much nicer. The carpet even feels different than when it has been cleaned with whatever other companies use and then call it clean. He even got out a coffee stain that I did not believe anyone could ever remove. All areas of the home with carpet were cleaned to perfection. He took great care in what he was doing. The sofa is cleaned perfectly, as well, which is not what I have experienced from other companies who leave furniture entirely too wet. The sofa was nearly dry when he left. I will not hesitate to use Zerorez again.
Outstanding job cleaning our carpeting and furniture. Thomas, who performed the service, was marvelous. Very hard working, knowledgeable and highly professional. These guys were on time, did great work and invoiced exactly what was quoted.
Very impressive.
Well we are almost 24 hours cleaned. One spot is sticky and there are 2 spots where there is still dirt on the carpet ininbedded.
The first time we had Zerorez (2016?), the gentleman explained the procedures and products used, asked us where there were any spots that needed extra attention and he put protection under furniture legs. The serviceman this time did none of the above. He was a nice young man and we don't want to get him in any trouble, but it would be good to let him know these problems.
On time , zero issues, friendly services.
Good job