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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Had to have a do over on my carpet because the carpet was still dirty. Tech wasn't very happy about the re do and had attitude but I can appreciate that someone who is attacking your work as being less than.
We were very pleased with the service and outcome of the cleaning of our carpets. Andy and Rob explained every step and showed us pictures after they vacuumed the carpets. We would and have recommended Zerorez to our friends and family. Thank you again Andy and Rob for a job well done!
Zach did a fine job. Our 25 year old carpet looks better than I thought it could. The carpet feels cleaner and looks cleaner than it ever has after Stanley Steamer. There was no furniture or woodwork damage. I’ll definitely be calling for the rest of the House.
Not only do my carpets look, feel and smell clean, but stains I’ve tried to get out just disappear. And the technicians are always so nice and provide excellent customer service!
The customer service was amazing. Fit us in with short notice easing my stress greatly. Workers were pleasant, nice to even my kids.
I loved the cleaning, the way the cleaners explained and communicate with me.
The furniture looked really good after being cleaned. It didn’t take that long to do the cleaning and was able to use the furniture within 2 hours.
Very friendly cleaning guy.
The technician was very prompt and was very nice. He was in and out in the allotted time frame suggested. We had a few spots return after the carpet dried and I called to have Zerorez come back out within the 30 days to touch those spots up and the appointment was set up seamlessly. Thank you for making the process easy
don't relie solely on GPS
Amber
It was a great experience!
The you young fellows are wonderful. The clean very good I've had them several times here. very professionally I will never have anyone else.
Great job on carpets. Very nice guys. Only issue... their van leaked oil all over my driveway.
My carpets look amazing!! I am so surprised how clean they came! The guy was very nice and professional! My favorite thing is he did not try to upsell us! He was very careful of how he treated our home!! My carpets dried fast! I will never use another company!
Quality service!
He was efficient and explained everything.
I am happy that I am compensated for the job but as a long time customer, I'm disappointed that I even had to try and resolved a poor job done. We'll see what happens next time.
My stains both old and new look gone when the carpet was still wet after cleaning but after it dried they mostly all came back. I never had stains not come clean before. Since I am new to this house I don't know if it is the carpet or the cleaning process. But at this time I have decided to replace the carpet as cleaning didn't work.
I am a long time user of Zerorez. Their carpet cleaning is the best and the employees who come to my home are always wonderful to deal with.
i wish the finished carpet could smell a bit more fresh
Prompt arrival, good work, and good product! Highly recommend!
Beautiful when finished carpet tech was exceptional when I ask about a spot he went right over it very polite young man we r very pleased
Service was excellent, customer service excellent, carpets looked great.
Team arrived on time and were very professional, explained the process and made quick work of getting the job done. Carpets look great.
I’ve had zero Rez to my home multiple times and always have great results. With multiple fur babies in my home it’s important to keep carpets fresh and they always deliver. I’ve had technician Eric at my home the majority of the appts and he’s always courteous. That man deserves a promotion with his selling skills and professionalism!
Awesome job
Your technician did a wonderful job once he arrived. However, he arrived after 4:30 when we had a 12-2 window, and i never received a call during our window advising that the technician was so far behind schedule. I had to call around 2:30 to check in, and then it took another hour to get a call back with any info. If you have a 2 hour window that you are going to miss by 2.5 hours, a courtesy call is a very reasonable expectation.
I have recommended your service to several of my clients. I own and operate a house cleaning service. This was my first time of actually using your service at my own home. I guess I had high expectations and results. The "travel path" stain in my guest room was only lightened but not removed. A few of the spill stains in the master bedroom are still there. I did appreciate seeing the dirty water while the carpets were getting cleaned. Our carpets had a lot of deep-down dirt! I hate to complain, because I don't like hearing complaints from my own clients, but for the money spent I would have liked all of the stains removed.
Name removed
R Cleaning Service
Phone number removed
Clean professional service and got almost all of our set in stains out!