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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love that there are no harsh chemicals used-I am sensitive to them. And my carpets look like new after Zerorez comes by! I am beyond thrilled with the results! They always value my time and make me feel like their most important client!
First this has nothing to do with the individual who serviced the carpet. Like 99% of all other carpet cleaners you do 99% of the carpet. The .5-1 I ca Area next to the trim and wall never get touched. In fact dirt gets pushed there. I used a vacuum hose to suck up dirt and things in the corners before cleaning. After cleaning o got down on my hands and knees with a damp Cloth and wiped out all these corners. 15ft in 2 sides and 12 in the others. The water in the sink was black, there were 10-14 floating insects and numerous other particles pushed into the corners. No ONE cleans my house better than I do.
The technicians are always professional and courteous and the carpets look great.
Our technician was extremely friendly, clean, courteous and thorough. We were amazed at the dry time and how clean everything came out! We will definitely be using Zerorez in the future! Thank you!
My carpets are clean and beautiful again and Eric was a very respectful and helpful employee.
Very nice! Very well educated on carpet cleaning and products.
Zerorez technicians are always friendly and professional. Tevin did an excellent job. With a baby and dogs, it’s nice to know our carpets are not only clean, but they weren’t cleaned with harsh chemicals or soaps.
The communication is excellent. The fact that the carpet is not soaked during the cleaning process is a plus.
I love that the carpet isn’t sticky or scratchy from chemicals after it dries.
Process was quick and professionally done, and the results were great. If I need cleaning services in the future, I will be looking at Zerorez first.
The tech who did the work was super. Pleasant, on time and a very hard worker.
Zero residue! Quicker drying time!
No chemical smell and great service
Excellent results, professionalism of staff
It took two trips, but it was well worth the effort
Zerorez' response to my first bad review was very professional and you could tell you wanted me to be happy with your service. I received a call right after I submitted my feedback with a call on how can they make it right! They came back and rinsed my carpet again to see if that will make the carpet softer then what it currently was. It did make a difference, but it wasn't that bad after the first process, just not what I had expected, BUT still clean.
Your service man was very professional.
Excellent customer service and the carpet technician was very timely.
My carpets had stains when he left. I was not offered a treatment for them or another solution for them. The guy came in wanded the carpet and left.
I had extremely high hopes because i had heard you guys did such a good job on stains and pet stains specifically but wasn't even offered that.
Very disappointed
I have always recommended Zeroez to all my family and friends. I am a Sales Rep for Mohawk Industries and they do a great job cleaning our premium Triexta Fiber.
This was the first time I’ve used Zerorez to clean my carpet. I was impressed with his arrival time, work ethic, and desire to complete the job carefully.
The technician was courteous and concentrated on the job after asking specifically what were the trouble areas.
Great work!
The carpet looks good. It dried in about 8 hrs. Brandon explained this system very well. He was very professional, courteous and finished in a timely manner. Thank you so much.
Service is always professional and thorough. I particularly like companies who support veterans through pricing. Brandon(as well as the others) do great service and truly goes the extra mile!
They are very efficient. Everything is reviewed prior to service. Prices are great..very reasonable. Carpets dry quickly ..feel soft! No residue..We have pets and you would never know once they are finished. We highly recommend!
Carpet smell stink after cleaning. Not sure what was the smell but wasn’t expect that.
After almost $700.00 of treatment I can still smell the urine in the heavy areas.
I appreciate all of Tevin's hard work but its a little disappointing.
Thanks
I had my bedroom carpets cleaned, after a renter moved out. I was not completely satisfied with the end result. There were many stains left on the carpet in each room. I used the spot remover and easily got a few spot out of the carpet. I did take before and after pictures of the areas I cleaned with the spot remover. I called Zerorez and asked for a redo or a refund. We had to wait over a week for the second attempt at cleaning the carpet. The young man that did the second cleaning was careful to listen to my reason for the redo on the service. He did his best to work on the areas that still had spots and stains. Very pleasant young man, I do not remember his name (sorry)
The carpets look a little better but still not recovered. I accept that my carpets will not look like new!
I am happy with how soft the carpet feels when I walk barefoot!
My low score is because I was not happy with the amount of stains still in the carpet and easily removed by me with the stain remover. Also, the wait period for the redo. I would have liked for the second attempt to be done as soon as possible. My house has been in disarray for weeks! We would not put furniture back until the carpet was cleaned (again) and dried.
I am also a service provider and have recommended Zerorez to my clients. I am not sure if I will recommend Zerorez if my client has a heavy stained carpet issue.
Thank you,
Name removed
R Cleaning Service
Phone number removed
Carpet did not get clean. The tech stayed and finally got it looking better. When I originally called the office to express dissatisfaction with the job, Ray was rude and not very customer service oriented! He insinuated that I was just trying to get out of paying when I just wanted the carpet to look better than when we started! The tech did what he could to make it right, however, Ray is a jerk!
I love Zerorez and always know that I am getting my money’s worth. Shane did a great job showing me everything he was doing to make sure my carpet was getting treated or pet stains and sanitized. Thanks Zerorez!
Carpet cleaning