Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18281 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 30, 2018 — Rated 10 out of 10 by M.D. Zerorez Indianapolis
What do you like about our products and services?

I was very impressed with the determination the service tech displayed when trying to get rid of spots that had been ignored far too long. Excellent work!

Report a concern   March 30, 2018 — Rated 10 out of 10 by Amy Depew Zerorez Indianapolis
What do you like about our products and services?

The technician was able to remove some very bad stains from our carpet! Additionally, Zach was very friendly, professional, and explained everything very thoroughly. Hemade sure that we were completely happy with the service he provided.

Report a concern   March 30, 2018 — Rated 10 out of 10 by C.T. Zerorez Indianapolis
What do you like about our products and services?

carpets look great

Report a concern   March 29, 2018 — Rated 9 out of 10 by R.S. Zerorez Indianapolis
What do you like about our products and services?

He we very polite and explained everything very well. Did not push anything on me to buy.

Report a concern   March 29, 2018 — Rated 8 out of 10 by M.K. Zerorez Indianapolis
What could we do to improve?

The technicians seemed very thorough and efficient. Once I was able to look at each of the rooms and areas of concern, several small spots remained after all was dry. However the overall cleaning was good. Not sure if followup is possible for spots left behind?

Report a concern   March 29, 2018 — Rated 10 out of 10 by E.B. Zerorez Indianapolis
What do you like about our products and services?

We appreciated the timeliness even on a snowy morning. Both gentlemen were well spoken & courteous. The work was completed and looked great!
Thanks much!

Report a concern   March 28, 2018 — Rated 10 out of 10 by Stephanie Thorla Zerorez Indianapolis
What do you like about our products and services?

The service techs are always very nice and professional. Carpet smells great and feels after it’s dry!

Report a concern   March 28, 2018 — Rated 10 out of 10 by J.S. Zerorez Indianapolis
What do you like about our products and services?

Very professional

Report a concern   March 28, 2018 — Rated 10 out of 10 by V.H. Zerorez Indianapolis
What do you like about our products and services?

No soap residue. Drys fast because they use less water.

Report a concern   March 27, 2018 — Rated 10 out of 10 by K.B. Zerorez Indianapolis
What do you like about our products and services?

Great service and my carpet looks great!

Report a concern   March 27, 2018 — Rated 9 out of 10 by L.S. Zerorez Indianapolis
What do you like about our products and services?

Professional staff, courteous and helpful. Fair price no pressure add ons

Report a concern   March 26, 2018 — Rated 5 out of 10 by K.F. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

We expected a visit from the technician to explain ZeroRez to us... but they came to clean the house that day. Hmmmm. Miscommunication?

Report a concern   March 26, 2018 — Rated 10 out of 10 by M.E. Zerorez Indianapolis
What do you like about our products and services?

I love how clean the carpet is and smells so great in the whole house.

Report a concern   March 26, 2018 — Rated 10 out of 10 by C.T. Zerorez Indianapolis
What do you like about our products and services?

We liked everything. Customer service is obviously something you are seriously concerned about keeping positive. Your e-mails, telephone contact, and technician were professional.

Well done.

Report a concern   March 25, 2018 — Rated 10 out of 10 by Shannon Ruschhaupt Zerorez Indianapolis
What do you like about our products and services?

The technician is always friendly and knowledgeable. I love how nice my carpets look and smells when the job is complete. Thank you!

Report a concern   March 25, 2018 — Rated 10 out of 10 by Loran Freeman Zerorez Indianapolis
What do you like about our products and services?

it worked great and zack was great, i'll be using you again

Report a concern   March 25, 2018 — Rated 10 out of 10 by M.W. Zerorez Indianapolis
What do you like about our products and services?

Friendly, hardworking associates and clean, toxic free carpets!

Report a concern   March 25, 2018 — Rated 10 out of 10 by Megan Jeffries Zerorez Indianapolis
What do you like about our products and services?

Almost two weeks later and my carpets still look amazing!

Report a concern   March 24, 2018 — Rated 10 out of 10 by J.A. Zerorez Indianapolis
What do you like about our products and services?

No hassle

Report a concern   March 24, 2018 — Rated 10 out of 10 by Lynn Summers Zerorez Indianapolis
What do you like about our products and services?

My Arlen’s always come out super clean. I’ve spilled wine and it comes out. I use an adhesive spray which leaves residue on my carpet. You are the only ones that can clean this

Report a concern   March 23, 2018 — Rated 10 out of 10 by A.S. Zerorez Indianapolis
What do you like about our products and services?

I like that I was able to schedule cleaning on the day I called.

Report a concern   March 23, 2018 — Rated 10 out of 10 by M.B. Zerorez Indianapolis
What do you like about our products and services?

The service reps did a nice job of explaining what they would do and were doing....impressed me as being very committed to their work.

The only disappointment I had did not relate to the work on my carpet but the fact the truck left a very significant oil stain in my driveway. I am sure the technicians were not aware of this.

Report a concern   March 23, 2018 — Rated 10 out of 10 by K.P. Zerorez Indianapolis
What do you like about our products and services?

Dries quickly, friendly employees, top notch results

Report a concern   March 23, 2018 — Rated 10 out of 10 by Tiffany Koch Zerorez Indianapolis
What do you like about our products and services?

The employees that came to my home were very friendly and explained to me what they were going to do in each room before they started and I really liked that. I will definitely use this company again in the future

Report a concern   March 23, 2018 — Rated 10 out of 10 by S.S. Zerorez Indianapolis
What do you like about our products and services?

We are very happy with the cleaning of our carpet and area rug and have already recommended Zerorez to several people.

Report a concern   March 23, 2018 — Rated 8 out of 10 by P.T. Zerorez Indianapolis
What could we do to improve?

Service was great... but some of the spots are coming back... :(

Report a concern   March 23, 2018 — Rated 10 out of 10 by S.E. Zerorez Indianapolis
What do you like about our products and services?

Great job

Report a concern   March 23, 2018 — Rated 10 out of 10 by C.M. Zerorez Indianapolis
What do you like about our products and services?

Super friendly and great work!!!!

My carpets never looked better and the house smells so fresh as well.

LOVE THEM!!!!

Report a concern   March 21, 2018 — Rated 9 out of 10 by C.J. Zerorez Indianapolis
What do you like about our products and services?

Professional workmen and great cleaning

Report a concern   March 21, 2018 — Rated 8 out of 10 by L.B. Zerorez Indianapolis
What could we do to improve?

Provide your callers exact pricing (or the pricing options) for additional services (such a pet stain removal). Also, indicate to callers that your technicians will be using black lights (for pet stains) so that we can be prepared. We just moved into our hew home and don't have window treatments yet for the room that we were having cleaned. I had to scramble around to try and find blankets to hang up on the wall to cover the windows. Had this information been told to me on the phone (or included in the email confirmation reminder) i would have been prepared more and the technician wouldn't have had to wait.


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