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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast, friendly service. Great pricing
Very professional, punctual, keep you informed about every step of the process, make recommendations based on what's best for you not what will make them the most money.
I particularly like the fact that it is not filled with chemicals, as I have a cat who used to throw up on the carpet while it was still wet when I used Stanley Steamer. That doesn't happen now.
Also, I am very appreciative of Eric's efforts to get rid of all the spots -- I always request him because in my opinion he does the best job, Thanks Eric.
They were almost 20 minutes beyond the end of arrival time. Arrival time was supposed to be 8-8:30am but they didn’t arrive til 8:49am. We had all 5 kids (all under 6 yrs old) waiting in a van to leave for a family trip for 30 minutes. Had to wait til they arrived to leave. So we were behind schedule with 10 month old triplets getting fussier and fussier. Very stressful and inconvenient. They called at about 8:20 to say they’d be here at 8:35. Which was a wrong estimate too. Carpet cleaning was awesome. But the late arrival was very frustrating.
Love everything about this. Can’t wait to get hardwoods completed soon
IT WAS VERY WET, TOOK TO LONG TO DRY.
Zerorez has always been on time and very professional.
Great deal and competitive value!
Flexibility in scheduling and accommodating customer service persons.
The services provided were wonderful! The customer service rep. Jennifer was outstanding and our carpet technician Jim was very thorough. I would definitely call Zerorez again for future services. Thank you!
No heavy soaps in the carpet
Brandon showed up on time and was very nice. However, I don’t believe your product worked. After my carpet was dry, it didn’t look any different. The dirty areas were still dirty. I took a bottle of Spot Shot and sprayed some areas. Using an old white T-shirt, I was shocked at how much dirt came off the carpet considering it had just been cleaned.
I do not have recommendations. I was happy with the service.
They were on time and that's important to me! My only problem the service truck had a antifreeze leak and it left a large stained in my driveway. Will I be reimbursed for the clean-up of the stained? Other than that was please with the service.
I have to admit this time the carpets got cleaned was NOT as good as last time. For some reason, by Wednesday the carpet looked dirty again. When we used your service in February they seemed to have stayed clean for a very long time, like a few months. Anyway, I'd use you again if we don't get hardwood floors prior to needing a cleaning, just hope next time they stay clean longer than 2 days.
First time user but did great job getting carpet clean not to wet after, and Zak was very nice guy
I can't say enough about the gentleman that has come out to our home to clean our house. We have had the same person twice now. The first time we were moving into our home and wanted the carpets cleaned because the previous owners had a cat and 3 of the 5 members of our family are allergic to cats. The cleaning was amazing and none of use had any allergic trouble. The second time we had gotten a new puppy who did a number on our carpets. The technician not only did a fantastic job on our carpets but also had many helpful hints for spot cleaning our carpet. I have already highly recommended this company and will continue to do so.
It was quick and efficient. The technician was here when they said they would be and our carpet looks like new again.
Everything
Waiting to see if what your technicians did solve my problem with the smell of a dog. Won't know until our new carpet and pad are installed in the rest of the house.
Customer service was great!! Carpets got clean and it was a transparent process
Arrived on time and did a great job
I’m impressed by their expertise and willingness to listen.
• ease of scheduling service
• timely arrival with sufficient prior notice
• non-sticky carpets after cleaning
• relatively short dry time
Didn’t disappoint...very expensive...too many upcharges...didn’t work
Less solution is used and the carpets dry quicker and appear to be cleaner. Technician seemed well trained, was friendly and very professional. He arrived on time and did a great job.
Tech was great but agitator was in the shop so he has to hand rake. Obviously thats not as effective and the poor guy has to work twice as hard. He also had a problem with the sprayer head being clogged which cost borh of us and extra 45 min or so. Please supply you crew with properly working equipment. Also, you advertise using an agitator therefore if one will not be available, call to reschedule so the customer get what they paid for.
My carpets are clean with no residue. The technicians are always very professional and polite. I have used Zerorez for several years and have always been pleased with the results. I have recommended Zerorez to many of my friends.
The guy was great but I was concerned about the water. We are used to everything drying in just a couple hours but this time is took 4 days!!!! 2 days for the main area and 4 days for the basement. Seemed very excessive. Is this normal?
Rob was very thorough, courteous and set realistic expectations about what he could do and what would be a challenge to accomplish with our stain situation. I appreciate his effort and commend him for a job well done.