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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There was a 2+ hour delay in when the service was supposed to start, was scheduled between 12-2 pm and arrived at 4 pm. There was a vehicle malfunction, but there were not any updates from the office/company to relay this delay. I had to keep calling and checking in. I was told we would be given a 30 minute heads up to when the technician would be at my house, I ultimately had to come back home from picking a child up from daycare because only 15 minute notice was given.
When the technician came to my house, he was very personable but did not spend much time at all explaining how your process of carpet cleaning works. We were on a time crunch given the delay in start time and a commitment we had in the evening. We wanted to add on additional rooms, but this was not able to be completed due to the time. The technician at the end, described challenges he had with stains on our carpets and did try an additional chemical, without luck/improvement. He thoroughly explained all of this which was helpful. The cost of our service was decreased. There was a lot of debris and mess left in the foyer and up the stairs from the hose. This was not cleaned up or addressed. Overall I am disappointed in my service, especially after reading such positive reviews online.
The gentleman, Eric, arrived exactly on time. He was very professional and extremely personable. He was here one hour. The carpets look and smell great. We have already recommended Zerorez to many of our friends.
Very clean, not sticky
Drys fast
Adonis was very polite and professional
Carpets always look great after they are cleaned
Loved how clean my carpets were
Carpet looks clean and pet oder seems gone. Technician was very nice and explained options well.
Scheduling online is super easy! Everyone was super nice and courteous. The technician who came to the house was amazing! He was very informative and very friendly.
quick, efficient, quality service
carpets or clean and smell good when finish with job. tecs work hard and get job done
Eric was a polite and efficient, hard worker, going about his business and doing a good job. He wrote out some instructions for me, and was helpful. I have another cleaning on August 14 and you could send him back if you can!
No chemicals
Matt was very nice and knowledge. Carpets look great. Love how it's chemical free and pet and kid safe!
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You ruined my carpet by spreading stains everywhere then refused me a refund so I could pay someone else to fix your damage. I may sue you for my carpet replacement if it cannot be fixed; it's just that bad.
Products are clean fresh safe. Dries quickly. Techs are polite professional informative.
Representative was very informative and friendly.
No chemicals, and, dries fast
Very timely and friendly!
The technician was very polite and took his time to do a good job. He also went out of his way to make sure the chairs etc were moved and carpets cleaned. Placed all small furniture on pads to allow proper drying.
No detergents or chemicals, excellent service and extremely professional. Carpets look amazing!
Did an excellent job
No harsh chemicals, friendly technician (Brandon)
The service rep was friendly and professional. He did a great job and explained things in a helpful way. My carpets looked great and smelled wonderful.
The water!
Great customer service, great result.
The product seems to be doing well. The carpet looks so much better. Amazing how dirty it was before Zerorez.
Brandon was a very nice young man. Explained every thing, worked very hard and was out of here in one hour. He did a great job.
Tevin is an outstanding representative! He made our first experience very pleasant and kept us informed of the entire process. We will be repeat customers!
24 hours after our treatment, we blotted up a mess and used the spot remover. The amount of excess brown residue that came up on the towel was surprising, since we just had the carpets cleaned. We have yet to wear our shoes on the carpets too, so this was shocking.
Zerorez was a very easy to work with. They have been out to clean our carpets before and we were very satisfied. This time, though, they came out due to a pipe fitting that busted during a remodel project which left a very large stain on our finished basement carpet. They came out to assess the damage and did a test spot for me to look at before they continued. I was amazed! They continued and clean the rest of my carpet and made it look clean and bright. Thomas was very good to inform me of each step of the process and was very professional from beginning to end.
Friendly and professional employee. Very helpful in educating us on the best way to long term keep our carpets clean