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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The gentleman was professional and friendly. I apologize I can't remember his name. I will definitely use your company again. Thank you.
The product itself, you can really tell a difference.
Quick, drys fast, clean. People are professional in their approach. Good job. RW
Aaron did a phenomenal job. He was kind, friendly, and professional. I would invite him back into my house any day. Thanks for the great work
I asked the person who scheduled my appointment for a bottle of the spot cleaner when I received my service two days ago. When I told the guy that cleaned, he made a comment that they give that away sometimes (but the bill indicated that I still paid for it). He ended up giving me a slightly bigger, unmarked bottle of what I thought was the spot cleaner. Went to use it this evening when one of my kids spilled prunes. Instead of the spot cleaner, it was some type of soap and suds were everywhere when I tried to wipe it out. Ended up using my small steam cleaner for over 30 minutes getting all the soap out of the carpet and when I looked in the dirty/used water that was sucked out of the carpet, it was really dark and dirty. I did it a second time and it was still dirty. This was in a room that was professionally cleaned two days ago and we’ve been going without shoes around the house since then. I’m very disappointed, as we spent over $200 and only half our carpets were cleaned. Will be calling to, at a bare minimum, get reimbursed for the spot cleaner that I didn’t get.
Very professional. Brandon was very helpful and explained everything before he did it. My carpets look amazing
Carpets look great and no chemical smelling fragrance afterwards! Love it!!
Quick and thorough. No odor. The carpet feels like new.
Carpet feels extremely clean and the carpet is very soft.
Eric is thorough and timely and polite and the carpet looks great!
Love the process - the fact there remains zero chemical smell & our floors are nearly dry by the time the technician leaves the job.
Thanks,
Carpet was perfectly and quickly cleaned. Smells so fresh. Stains gone.
Spots are already back
Great service and the carpet looked amazing. There are a few spots that I have noticed that are coming back though.
I have appreciated the follow-up with a problem area on the carpet. Adonis and Clifton were very patient and hardworking.
No chemicals.
Loved the service, and Thomas was wonderful!
Timely, respectful and professional! Carpets look great and stains were removed!
We are pleased with the results of our carpet cleaning. Zach was our cleaning specialist. He was promptly on time and carefully walked through the areas to be cleaned before beginning the job.
The cleaning process was thorough and efficient. Zach paid special attention to the spots we pointed out. We allowed the carpet to dry overnight and vacuumed the following morning. The carpets look great!
We would definitely recommend Zerorez and will use this service again in the future.
Carpets looked great and dried quickly. Thomas was very professional and did a great job
Very personalized service. Explained and demonstrated product/service very well. Took time and attended to detail on areas of concern. Carpet very clean and soft to touch, not stiff.
Somewhat pricey, but results worth it. Overall worth it and plan to have Zerorez back in the future.
Very pleased with Zerorez. They were polite, efficient and affordable. We would definitely use Zerorez again.
The grout in the shower wasn’t cleaned very well and the new grout that was used in the laundry room looks like a bright white and the existing grout is a grey. I expected the price to be more and was willing to pay more to get the shower clean. So I probably got what I paid for. The prior company we used for same work charged $400 (which I’m fine with but he has since retired).
Adonis did a most wonderful job on the carpet and an even more outstanding job with face to face explanations.
We will definitely request him next time we need Zerorez!
I am happy with the product and services. The only comment I can say is the reservation time. It was given as 2-4pm but the provider arrived at close to 4pm which delayed my next appointment. Besides that i may definitely use Zerorez again.
Nice technician, great customer service, carpets were soft post-cleaning.
This was the second attempt to clean my basement carpet. I must say that the second time through was very different from the first time. Several pieces of equipment were used that didn't leave the truck on the first visit (fan, brushes, spot treatment, corner guards, & footies). The approach to cleaning the carpet was much more methodical rather than somewhat random. Attention was paid to the specific areas that I was concerned about (blue spot and baseboards). While the blue spot didn't come out completely, it was definitely lighter and I could see that an effort was made to eliminate the spot. The carpet along the baseboard of one wall (it was not an issue anywhere else from that one wall segment), was far better than the first time. The overall result was an obvious improvement over the first trip. You could see the difference quite clearly with only a couple weeks since the last visit.
Your technician was also outstanding. He understood how the cleaning process was supposed to work and got the maximum from it. He left me a bottle of spot removal that has also worked great! Thanks so much for offering to do the work again. It has changed my mind about using Zerorez in the future.
Name removed
I was thoroughly impressed with the cleaners' professionalism, timeliness, helpfulness and the manner in which they kept me included throughout the cleaning process. I will definitely use this service in the future, and am very satisfied with the results. Thank you so much.
Not disappointed, was just nothing special or different from other carpet cleaners.
Just an FYI - the checklist sheet the guy left - he didn't talk to me about any of it. Just left me the sheet and told me he was finished and took payment.
Denise
The guys were great! Very friendly and knowledgeable, they explained everything to me and did an excellent job! I recommend Zerorez to everyone. I love the results!