- Phone: 317-388-5141
- Visit Website
based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was worried about the high traffic areas of the carpet, but your lifting machine and cleaning brought the carpet right back to near new condition. The technician was very prompt, polite, curteous, and professional. Thanks again.
Eric was very professional. Was able to get the carpet very clean and recommended ways to keep it clean. Job well done.
Quick carpet service
Great result, great price, great customer service! We will be back for future cleanings
The person who did the job was very nice and explained everything thoroughly. His name is Andy and I will definitely request him!!
The carpet was clean but it was hard and stuff.
My carpets look and feel like new. The young man who cleaned them, Thomas, was very courteous, knowledgeable, and professional.
The carpet cleaning was very well done, no lingering odors of any kind, and it was dry very soon. Price was reasonable and the technician very professional. We will call them again next time we need carpet cleaning
Everything and the guy who did our service
The service was comprehensive and addressed our needs.
Always on time and efficient. Had blood on carpet last time we called, and it took a little extra effort, but success. I've already recommended Zerorez.
Everyone is always very friendly and accommodating. The cleaners do a thorough job and always explain what they're doing and why they're doing it a certain way. They will test an area to see if cleaning meets your expectations before continuing (e.g. grout on tile floor).
Thomas very friendly, knowledgeable, and thorough. Job was well done. Quick drying time.
The service was very professional and everything was explained in detail. My carpet looked great after the cleaning, all the dirt and spots were gone, the nap looked fluffier and no lingering Oder.
The technician took his time for all explanations and to answer my questions.. He was thorough, nice and professional.
I will definitely use your service again and recommend to everyone.
Prompt service, excellent communication throughout the process from time of order placement to completion of service. Technician (Eric... I believe) was amazing!
Friendly and courteous worker.
We were again impressed by Eric’s service and professionalism. We will recommend Zerorez whenever asked by others who are looking to get their floors cleaned. Thanks again, and we will definitely be return customers!
Thomas was professional, punctual and courteous and did great job explaining the products to my husband (who hadn’t made the appointment) so that we could make a more educated decision on what we wanted done on what floors. The product itself had a slight citrus scent (reminded me of Tang) and didn’t give me a headache, like so many cleaning products do. Plus it dried very quickly. Our carpets look and smell much better! Thank you!
Carpet stays clean longer after your visit compared to other services.
Very happy with the results. Cleaned the carpet well and removed several stains. However it took about 30 hours to really dry. After 8 hours walked on carpet with clean sox and they were soaked quickly. Otherwise we are very happy with the results. We still have not received a paid receipt via email. Would appreciate one. Thank You - Name removed 1411 Malone Ct.
Brandon Smith was good and did a great job.. We are very pleased with the outcome.
Very fast and timely.
Technician was personable and thoroughly cleaned the carpet. All major spots were removed. Will wait to see if the worst one in the hallway (fabric softener) comes back, but not the fault of Zerorez if it does.
Even the most heavily soiled areas cleaned up beautifully!
Scheduling and day of appointment went smoothly! Carpets looks great. Friendly employee that explained everything well.
It took out all the stains and got rid of all the pet odors.
-The technician arrived roughly 1.5 hours after the designated time window (10a-12p). I received a call from a customer service person letting me know the technician would arrive closer to noon than 10, but still in the window. He instead arrived around 130p.
-I was not home at the time of service, but I provided my mother in law's phone number and was twice assured that the technician would call her 15 minutes prior to arrival, she was not called.
-The technician told my MIL that the carpets would not be dry for 8 hours, but they were still saturated at midnight, with having windows open and fans pointed at the carpet
-When the carpets were first done and still wet, they smelled citrus-y and refreshing. Within a few hours, the refreshing citrus smell was gone and replaced with a horrible smell that was not present prior to the cleaning. I can only explain it as wet dog smell, but that doesn't do it justice.
I will say that the carpet did look better after cleaning than it did before, and my MIL said the technician was friendly.
It just smelled and looked super clean - not overly wet, or any chemical smell in the house.
My experience was very good. I was called about 30 min before my appt. Your person was very professional, did a fabulous job.
Took two days to dry otherwise very happy it’s results