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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Scheduling the appointment was very easy all the staff were courteous the technician cleaning the carpet was more than professional
Tevin did a great job on our service this week. He arrived during the scheduled timeframe and was very detailed in his work. He cleaned our family room and hallway carpet quickly and efficiently and then completed the cleaning on our couch. Your service made a 12 year old couch look like new!
House feels really clean.Worker explain the process and extra stuff if have pet problems. It was fast and dried fast compared to all others I have used. Going to get bedrooms done soon.
No chemicals
The tech did an exceptional job of cleaning the carpets and explaining Zerorez process!
Tevin did a great job cleaning. He also had a positive attitude!
The technition was great,and the process is great. but. The results were disappointing. The spots that showed dirt? Didn’t come clean like I expected. It took a pretty long time to dry as well. But the biggest disappointment is that in less than a week after it was cleaned, it pretty much looks the same as it did. The dirty spots are still there.
Professionalism by all concerned. Product was as advertised. Price was competitive. Timeliness of arrival and completion.
Customer service was great and the results even better. Prompt arrival and courteous technician.
The carpets are actually clean. They feel clean and smell fresh. Their staff is always professional and nice.
The great servic
This is the only carpet cleaning company I can use with my allergies! Thank you.
I was very pleased with the outcome as I have never had anyone clean our carpet. They did an outstanding job and I have already told several people about their work.
I like that you clean green and my carpet isn’t full of soaps and chemicals!
A friend years ago told me about you guys and I’m so happy with how everything turned out. Brandon was wonderful! The only think I wish I would have known (when I made my appojntment), that there was going to be a ‘water and disposal fee’. I figured anything like that would have already been included. I didn’t know about it until I looked at my emailed receipt after Brandon had even left. I figure that would have been included in the pricing.
When I called to make the appointment the day was open and I asked for late morning or early afternoon. After receiving an email that the appointment was set for 1 to 3 PM, we went to the house waiting... When I called about 3 PM they said he should be calling soon. He did call and was a half hour out. When I talked to the Tech he said he was told 3 to 6. I called the office to complain about my disappointment they did apologize and said the original Tech had a big sale and they had to get another Tech. They did apologize for no one calling me and said they all thought each other called and offered a 10% discount, but only for the services I originally ordered. Here is the thing, we moved into a new house and had the carpets cleaned before we moved in and we had the carpets cleaned in the house we moved out of. So needless to say I called another company to clean the other house and they gave me a specific time of 10:15. I did receive a text the night before that they had a slight scheduling conflict and would like to change the time to 10:45 to 11:00 and if that did not work for me they would change it back. I greatly appreciated the heads up and they arrived promptly at 11:00 with a text that they were on their way. If this were you which company would you rate better? I am also in the service industry and communication to your customer is KEY!!! The customer is your sole reason for having a job and without them, what do you have?
A friend referral
Our technician was the consummate professional in every manner and description. His work was perfect and he was absolutely wonderful to work with. I would ask for him in the future.
pure cleanliness, the warranty, making things right if its not.
I really like the technician, "Tevin". He was so kind and considerate---a super nice young man.
The technicians are very professional and knowledgeable and my carpets always look new.
Aaron was fabulous. We will use him again.
The chairs I brought in were so stained and dirty that I was not sure they were salvageable. The folks at Zerorez got them to look almost like new! Every stain came out of the upholstery, and the fabric returned to its original color.
The person working was very nice and helpful and informative. The process was quick and easy.
Did not do my grout per my package so now I have to schedule someone to be at my house again
We LOVED our technician Clifton!!! Professional, help and hardworking!
Service was done on time and professionally.
Very happy with your services your services to my family
Everything! Great job cleaning my carpets!
Service was excellent, on time and very professional and friendly.