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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I appreciate having the Zerorez solution that is given to us after carpet cleaning. Really helps with spot cleaning!
I was amazed at how well the carpets cleaned up considering we have two teen-aged boys and a dog.
Technician called and asked if he could arrive early. YES!! When he arrived, he was very friendly and very thorough in explaining what he would be doing. After completion, he did a walk through and said there was a stain that he tried very hard but was sorry he couldn't completely remove it. (I see no stain...lol). He advised us on what we should do for our next cleaning to continue the protection on our 1 year old carpet and also advised on how to continue care of our fairly new tile floors. When he left, we didn't want to walk on our freshly cleaned carpets because they looked so beautiful! :) Thank you very much! We will definitely have you clean our carpets again!
They r green and don’t leave a residue behind!
The carpets look new, and there was no chemical smells.
He was very professional and efficient.
The processes used seemed to be very effective in cleaning my carpet. It looks great! Eric was very professional and helpful in explaining the steps in the process. He even left me with a hand written note, detailing steps to take to maintain my a clean carpet. I will definitely be requesting Eric, when I am ready to clean the rest of my carpets. Thanks!
It was quick, looked great, didn't smell or feel sticky.
The carpets feel so clean and look great. We like your process so much better than other companies we have used in the past. Zerorez truly gets results. We love the idea that there are no harsh chemicals. This was a great experience. We will use Zerorez again when needed.
very professional and great products
No strong chemical smell during and after services.
Total experience great
I liked the drying time was shorter.
The technician arrived almost two hours outside the 2 hour window I was given WITHOUT giving me a call. I work for a living too and had to take time off work to meet the technicians that didn’t arrive. There was no indication that I would get compensated for my time wasted.
They work, my rugs and sofa look great!
I like how the technician was able to test out different areas of carpet to see which type of pet treatment I needed. He thoroughly explained everything he was doing and was very professional.
Carpet clean with no chemical residue. Friendly technician. On time and reliable.
Professional
First time to use Zerorez Im very pleased with the service and the technician.
Very professional!! Courteous and friendly technicians. My carpet looks great!!! Would recommend to anyone.
Your representative was excellent! BUT, when I called to get the appointment, at no time was I told I had to pay a $14.00 fee to remove the water! I was not happy when he told me, but I did let him clean the floors. However, I almost didn't because of this add-on price!!! I should have been told before he came all the way out to my home... he did try to contact someone about this while he was here, but he got no response to the issue. Bad business practice... but he was great and the ONLY reason I let the floors be cleaned by you!
I saw very little difference, particularly in the den. The carpets are all white burber and are approx. 20 years old, so they’ve seen a lot of wear; but I was still hoping for a better result. Maybe it’s not possible.
The young man who cleaned them was very nice and friendly.
My rug slept fantastically clean dried quickly. And the gentleman that did was polite very nice and thorough. Blessings to a company that I plan on staying with. I recommend it company to anyone very very very. And I have a dog and a cat so it’s nice to know I have a go to place to maintain my home. Thanks again blessings.
This was by far the best carpet cleaning that I have had done! You were able to get out old stains that other companies were unable to do. That is amazing! Your technician, I think his name was Zac, was on time, explained everything to me in detail before and after the cleaning. Outstanding job. I will use your services again and would highly recommend your company to others. Actually, I already have. Keep up the great work.
Friendly staff, good service and clean service people.
Super professional - and the stains came OUT!
Clifton was excellent, friendly and efficient.
Friendly, polite, competent technician. He arrived promptly and let me know exactly what he would be doing. Upholstered furniture looks like new.
The quick service, easy to schedule.
Professional and very courteous.