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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was informative and friendly.
Safe and no residue
Everything always turns out so clean and new!
Easy to work with - love that it's not rotting my pads underneath the carpet - and looks and feels great
Technician was very nice and polite. Did a great job.
Zerorez was everything I have heard it to be. Tevin was very thorough in describing the process that is used by Zerorez and did a fantastic job. The carpets look great and I will be calling them back to clean our tile.
Thoroughness.
I like that the products are safe for pets. They explain the process and have you check how each room looks before moving to the next room. Everything looks great!
The rep was very knowledgeable about the process and explained each step to my husband and myself. He did a great job on the carpet. Will use them again!
Everything!
It was a pleasant experience! Our stains came up and Erik did a great job!
Excellent service looked like a new carpet. Technician was very courteous and profession. The process was finished very quickly.
Bill N
Very clean and dries fast
Our floors look fabulous!!! They arrived on time, very professional and courteous.
Your service person was very professional.
Get out stains
Quick service. No chemical residue after cleaning.
Works great and carpet dries quicker than others.
Great product AND great customer service!! I've recommended your service to a relative.
great friendly service, very responsive to any followup issues.
On time-great price- excellent service- outstanding employees - 10 plus
Very clean and very simple process without adding a lot of chemicals
It’s quick and my carpets look great afterwards.
You didn't do a bad job and the technician was very nice and explained things very well. He even said that all the stains on the tile would not come out. I think overall maybe my expectations were too high. I had heard advertisements about how this was such a great process, and in the end, I'm not sure it was any better than any other company I have used. Here are the areas where I was disappointed- 1. the instructions said we had to vacuum the carpet thoroughly, which I did - but I don't know why. If i'm paying to have the carpet cleaned, why do I need to vacuum just before you get here? 2. One thing I had heard was that the drying time should be less than with other processes - but it wasn't - my stairs were still damp 10 hours later. 3) the tile didn't clean up as well as I had hoped. The technician warned me of that, and actually most of it cleaned fairly well - except the grout around the bottom. I'm thinking that is because the tool can't get to that area very well, but it seems if they did that area by hand, it would clean better - that's what I'm going to have to do. so all in all, it was ok, just didn't 'wow' me. I'm not saying I wouldn't use you again, but I'm not absolutely sure if I would.
Did a wonderful job.
Professional and on time did a good job , friendly.
Tevin, my technician, was just great! He was very nice, knowledgeable,and did a thorough job!
The person who came to clean our carpets was great! Excellent customer service and results. Very happy and have already started recommending to others!
Clifton was awesome, he explained everything, took his time and did a great job on our couch and chair.
Not only was the technicians on time, but they were courteous, explained everything they were doing, and made my carpet look new again.