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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very pleased with how our carpet turned out
Our carpets were significantly stretched after the treatments.
On time, very efficient use of time and the quality of the work was awesome! Cleaned the carpet and upolestry. Exceeded all expectations
The technician was very informative and went over wear areas a second time.
quick service. pleasant workers.
Such a great experience. Clifton was great at explaining the Zerorez process. We were impressed how clean our carpets are now, and will for sure use them again.
Have more people like Patrick
Great job! Very thorough!
I'm very happy and would recommend the company without a problem. Thank you
Your method of not using SOAP to clean.
Also, your employees seem to want to pleade
Wished the carpet would have gotten cleaner in the traffic areas, but the carpet is old so can't expect too much.
The person who did the work was very nice and did a great job. However, I feel mislead on what should have happened. Most of the stains still remain. I felt that based on your advertisement you would be better at removing stains. I will use a different company next time.
Brandon was very knowledgeable and efficient and did an amazing job on my floors! Thank you!
The crew were quick and very professional.
Prompt pickup and delivery, courteous personnel.
The rep was on time...and was polite....and I could understand him...and had me check his work...I am very pleased with my Zerorez experience
Great service and great cleaning! Service technician Erik was great!
The cleaning technician, Clifton, was very friendly. He also took the time to explain the process and checked with us several times during the cleaning to be sure we were okay with how the cleaning was going and confirmed we were happy with the result. I appreciate his effort on the job and the time he took to check in with us. I also thought the quality of the clean was really good considering the wear on our carpets. I have already recommended your service to several friends!
already wrote a review
As a rule I don't recommend anything to anyone as it always comes back to haunt.
My only complaint with my carpet cleaning is that it was cleaned Friday afternoon (he left about 5:15) and it is Sunday at 4:30 and my carpet is still too wet to put stuff back!
The young man was professional and nice. He did a good job, like the previous team members did. The Zerorez cleaning method does a good job improving the look of the carpets, and it seems the dry time is less than our past carpet cleaners.
One thing that would be an improvement is if the staff/team members were trained to place a soft tarp on the hardwood floor (which would be provided by zerorez) because in all the times we've used zerorez I always notice that the hardwood floor has a lot of residue (doesn't seem like just water) that is a result of the equipment being on the hardwood. Therefore I know in advance that when I have zerorez come out to clean carpets, I will need to thoroughly mop the hardwood floor afterwards to remove the residue/water that is left behind from the cleaning equipment.
This is not due to anything the staff member did differently last week, as this has happened every time we have had zerorez clean our carpets. This is not a complaint about the man who came last week. This is an improvement that the management / owner should consider as part of the process (provide a tarp and teach/train the staff to put it down in order to protect the customers' hardwood floors.)
Sent an email. Didn’t feel like carpet was clean.
Clean. Friendly. Competent. Caring.
Technician was great. Very professional and respectful of our property. Did a great job!
I do like the way my carpet responses and is soft and fluffy again. No one else could do that... Brandon is just a very special Carpet technician. If every service company had workers like him life would be much easier for the bosses and the customer. Great JOB Zerorez!
I appreciated how honest and knowledgeable the technician was.
Everything looks clean and smells fresh, not like chemicals!
Our technician, Mitch, did an excellent job. He was very conscientious, and accommodated all of our requests. Would love to have him again, the next time we have Zerorez clean our carpets.
I was very satisfied.
The carpet is so clean and smells so good.