- Phone: 317-388-5141
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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals
Matt was very nice and knowledge. Carpets look great. Love how it's chemical free and pet and kid safe!
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You ruined my carpet by spreading stains everywhere then refused me a refund so I could pay someone else to fix your damage. I may sue you for my carpet replacement if it cannot be fixed; it's just that bad.
Products are clean fresh safe. Dries quickly. Techs are polite professional informative.
Representative was very informative and friendly.
No chemicals, and, dries fast
Very timely and friendly!
The technician was very polite and took his time to do a good job. He also went out of his way to make sure the chairs etc were moved and carpets cleaned. Placed all small furniture on pads to allow proper drying.
No detergents or chemicals, excellent service and extremely professional. Carpets look amazing!
Did an excellent job
No harsh chemicals, friendly technician (Brandon)
The service rep was friendly and professional. He did a great job and explained things in a helpful way. My carpets looked great and smelled wonderful.
The water!
Great customer service, great result.
The product seems to be doing well. The carpet looks so much better. Amazing how dirty it was before Zerorez.
Brandon was a very nice young man. Explained every thing, worked very hard and was out of here in one hour. He did a great job.
Tevin is an outstanding representative! He made our first experience very pleasant and kept us informed of the entire process. We will be repeat customers!
24 hours after our treatment, we blotted up a mess and used the spot remover. The amount of excess brown residue that came up on the towel was surprising, since we just had the carpets cleaned. We have yet to wear our shoes on the carpets too, so this was shocking.
Zerorez was a very easy to work with. They have been out to clean our carpets before and we were very satisfied. This time, though, they came out due to a pipe fitting that busted during a remodel project which left a very large stain on our finished basement carpet. They came out to assess the damage and did a test spot for me to look at before they continued. I was amazed! They continued and clean the rest of my carpet and made it look clean and bright. Thomas was very good to inform me of each step of the process and was very professional from beginning to end.
07/29/2018
The gentleman that serviced our carpet did a great job. He was polite and professional and respectful of my family.
We will be using your service again and with a puppy that likes to pee at will, it may be sooner than later.
Name removed
Both the chair and the couch came out looking much cleaner. I liked that the furniture was only slightly damp and was dry by evening. The service man had me check the chair after he cleaned it to see if I was satisfied. He pulled the couch out from the wall and cleaned the back as well. Everything was put back in place.
The service person was professional and pleasant. I like the product and the service and will use Zerorez in the future.
First name removed Wieckert
Erik cleaned our carpet quickly and to our satisfaction! I would call Zerorez again and ask for Erik to clean our carpets. He is a keeper!
We have a carpet that had dog urine stains on it. You cleaned the carpet and all the stains came back within a very few weeks of treatment. You came back, grudgingly, again and cleaned the carpet for no charge. We are not walking on those areas, and the stains are re-emerging again. You claim that if we pay $75 for each spot, and you do your super duper treatment for pet stains, it will all be clean. First, we don't have that much money, and second, your ad for which we contacted you in the first place said pet stains would not return, with the original price being the only one posted and no mention of special treatment needed for $75 each. We are seniors on fixed income. When you are too, you will understand how difficult it was for us to pay you the original amount, and how impossible it is for us to pay more.
Everything!
spots on LR carpet missed
Tevin was very throughput and explained everything well. He had excellent customer service. I was very impressed with the time he spent cleaning. He did an excellent job. We will be using your services again and will be requesting Tevin.
Loved how great the carpets looked! Dried quickly! Zach did a good job and was so polite and quick.
Quick, efficient, clean
on your commercials they say u get out stains and make your carpets like new and the treatment just didn’t do the job
Eric was a polite and efficient, hard worker, going about his business and doing a good job. He wrote out some instructions for me, and was helpful. I have another cleaning on August 14 and you could send him back if you can!