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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Scheduled to have suede type sofas cleaned and was not informed until technician arrived and told me that the water stains on the cushions does not come out with their cleaning method. That was my main reason to have them cleaned and assumed that would come out with the cleaning.
The cleaning was done well and the price was reasonable. I like that soaps and cleaners were not used on my carpet.
Very clean carpets, and even when I vacuum the carpets now, the cat hair comes up easier.
Better at stain removal
Technician was courteous and explained how he would be cleaning the carpets and chair. Everything looked fabulous when the job was completed.
Matt did a wonderful job! He was prompt, efficient, and friendly. I really appreciated his hard work, and his patience with my pups!
I have used several individuals and big name companies for our carpet cleaning service.
This has been the best experience with the best results we've had.
I am so glad we called.
Thank you!
Get the carpet clean. I still see brown spots in it. The man that came back said he did not know why the brown spots were there. While it was wet it looked good, but now that it is dry they have reappeared.
The friendly, professional staff that provide the carpet cleaning services is always very good and is a large part of why I am a repeat customer and recommend Zeroez! I also really like the cleaning process that they utilize. I wish I could remember his name, I think it's Clifton, that cleaned my parents home last month. He was OUTSTANDING!!! My parents are in their late 80s/early 90s and I wanted to be sure that they were not up-sold on any additional services and that they were taken care of well. I called the office and the lady who took my call did a wonderful job of taking great notes on my concerns and their needs. When Clifton (if that's not your name, I'm sorry) arrived, he gave me a call on my cell to go over everything before he went in and spoke with my parents to make sure he understood everything. All through the process, he voluntarily reached out to me with text and picture updates, which was so nice of him and much appreciated. He did an outstanding job and really worked on areas that had tough, old stains. My parents were so pleased, that my mom also called the office after he left to let them know what a fine man he was. I am so happy that they had a good experience and I appreciate Clifton taking the extra time to communicate with me to ensure that Zeroez met our expectations. Thank you, thank you!!!!
The excellent service and the non-heavy odor smell product you use to clean carpets.
Great customer service and efficiently applied.
Carpet turned out great.
I thought my carpets were done very nicely, but noticed when I asked for the rep to do the hall upstairs, he only did the straight part of the hall, not the top of the stairs or the area into the bedrooms (still part of the hall, not in the bedrooms). A distinct line of demarcation is noted in this high traffic area where he abruptly stopped cleaning. I rescheduled for a redo the next day between 3-6 PM and the rep called at 6:30 and still had 20 min. drive to our house. It was too late for us as we had somewhere to go at 7. I asked for another reschedule and have not heard back.
This is the second time we have used Zerorez and again are very pleased and impressed with the results. Also the technician as was the one we had last time was professional, friendly, helpful and knowledgeable of the company and the process. I have already recommended Zerorez to family and friends. Thanks again for the great service!
Technician worked hard to clean grout & produce real results.
We had excellent and friendly customer service! The whole process was finished in a timely manner as well.
Clifton did a great job! Carpets look brand new.
No strong smell.
Great experience, very accompanying. Will recommend your sevice.
The whole process was good, the service was great
I was expecting an actual brushing of the carpet not just a rinse and vac.
My carpets and my stairway look amazing. I was very pleased with the results!
Our carpet looks great and we had them clean our tile floors. The grout looks like new and I will have it done again the next time the carpets are done. Our Technician was really nice and did a great job!!! I would recommend using Zerorez.
Easy to schedule appointment, professional associate for cleaning, and done within an acceptable time frame. The clean smell when finished was wonderful!
Every time we have used Zerorez the specialist cleaner has called to let us know when they would be at our house and have been professional, knowledgeable and friendly. Most recently we had Erik and he did a great job,
We were completely pleased with everything the gentleman did. He was on time and explained everything he was going to do. Our carpets and rugs look like new! We will definitely use Xerorez again in the future.
Reasonable pricing.
Personable serviceman.
our service was excellent, very professional, concerned, and caring employee; I have never had such a thorough carpet cleaning done! carpets look wonderful; I will use Zerorez services again
The carpets look fantastic! The technician arrived on time and was efficient and professional.
Clifton was great. Will use ZeroRez again.
The tech is very courteous and efficient. I like the way my carpet looks
I was a little disappointed some stains did not come out. But overall, I am satisfied.