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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaner was prompt, courteous , attentive to detail. Took time to explain the process and what to express.
Thomas was GREAT!! So polite, thorough, and nice. Our carpets look fantastic.
Guarantee and return if needed once carpet dries if not satisfied. Only one stained area rewicked and technician able to remove with spot cleaner and sealed it from rewicking. Left bottle of cleaner used no charge. Stain has not reappeared!
Nice technician and carpet was thoroughly cleaned
Was very thorough.
Quick professional environmentally friendly service
My carpets look great!
Seemed to do a good job cleaning. I like the fact that normal cleaning chemicals are not used. It did take awhile before I felt like carpet should be walked on. I had 2 fans blowing across the floor for a few hours.
I wld recommend you
Awesome smelling carpet! So clean and fresh. Soft and not sticky or crunchy carpet. Fast appointment availability.
Your technician, Thomas Bunnell, did an excellent job. Carpets looked great when he was finished.
Your process is pet friendly. The technicians were courteous and professional. When some stain shadows reappeared after the initial cleaning, the follow up was prompt, and the problems were rectified. Our questions were answered completely by people who knew what they were doing! We were pleased.
Clifton is such a kind associate and did an awesome job! My carpet was very dirty and now it looks almost like new!
Very accommodating and easy to work with. Did a great job on old carpet.
That soap residues are not left behind after you clean. There is a fresh aroma in the air after the carpets are cleaned.
Like the water cleaning without residue soaps
I like that the carpets are cleaned without smelling, feeling crunchy, or staying wet.
Your technician Erik was the best. Very professional, knowledgeable, and very efficient.
We love the service and the products! We will not be using anyone else. Thank you, Clifton!
The carpet is better after the repeat visit.
Sadly this time they used shampoo.
Not the best endorsement of their typical system.
I liked that it got all of the stains out of my carpets, even though they hadn't been cleaned in over 3 years, and my rooms smelled clean. Also your service agent Tevin, was very kind, helpful and informative!
wet,did not sweep floors.did not clean behind couch
I was most impressed from my first inquiry about your company to the end result of having
a couch that looked close to new... My first exposure was Jenifer who was very pleasant and
answered all my questions with a smile in her voice. The representative called with an estimated
arrival time and was punctual. Once viewing my couch and looking at the fiber content there
was polite hesitation and we discussed possible outcomes. I gave him permission to go full
speed ahead and he meticulously moved forward while still using great care with the fabric.
The couch is now looking beautiful and feels very aristocratic with its new clean look. Thank
you and I will definitely recommend Zerorez any time possible !!
Regards,
Karen Bush
It's great to know that I can get multiple surfaces cleaned in my house for a reasonable price!
Great job on our couch. Looks and smells like new. It also was dry very quickly.
Tech was very through explaining the cleaning process. He worked quickly. We are very pleased with how clean and soft the carpet is after cleaning
Everything!
Technician was very professional and detailed. Carpets looked great when finished.
I was told over the phone when I booked the appointment that there would be no problem to get the odor completely removed from my sectional. I was debating whether to get a new couch or have it cleaned. After being told this, I had no issue paying the $250 couch cleaning which is almost half the value of my couch, because the person I talked to was completely confident and assured me that it would be taken care of. After the first couch cleaning the couch still smelled after drying. The bottom of the coushions hadn’t been done, or smelled as if they hadn’t. When the second person came to clean he told us there was no way to get the smell completely out of the couch. I was disappointed, seeing as how I had just wasted $250. I spoke with the office and was told that a manager would be in contact with me the following Monday. I never heard from anyone. I am very unhappy with my service and would like a full refund, or for the couch to be recleaned until what I was told comes to fruition. I will be in contact with the office on Monday.
It's not just the product, it's the customer service. I've used Zerorez for several years, the only company I will use. Honestly, I've never been disappointed
Well obviously there is a glitch in your rating system because I clicked on a rating of 10 and had to exit my email for a medical emergency and when I returned to finish with my review of Zach’s work performance, the rating shows an 8 and can not be changed.
Zach does an excellent job cleaning my carpets and considering I have pets, he always manages to make them look almost new!
I will not use anyone but Zach for my carpet
cleaning needs in the future! Always very professional and focused on doing the best job and making sure the customer is happy.
Your review system needs some work however!!!!