- Phone: 317-388-5141
- Visit Website
based on 18452 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
As a rule I don't recommend anything to anyone as it always comes back to haunt.
My only complaint with my carpet cleaning is that it was cleaned Friday afternoon (he left about 5:15) and it is Sunday at 4:30 and my carpet is still too wet to put stuff back!
The young man was professional and nice. He did a good job, like the previous team members did. The Zerorez cleaning method does a good job improving the look of the carpets, and it seems the dry time is less than our past carpet cleaners.
One thing that would be an improvement is if the staff/team members were trained to place a soft tarp on the hardwood floor (which would be provided by zerorez) because in all the times we've used zerorez I always notice that the hardwood floor has a lot of residue (doesn't seem like just water) that is a result of the equipment being on the hardwood. Therefore I know in advance that when I have zerorez come out to clean carpets, I will need to thoroughly mop the hardwood floor afterwards to remove the residue/water that is left behind from the cleaning equipment.
This is not due to anything the staff member did differently last week, as this has happened every time we have had zerorez clean our carpets. This is not a complaint about the man who came last week. This is an improvement that the management / owner should consider as part of the process (provide a tarp and teach/train the staff to put it down in order to protect the customers' hardwood floors.)
Sent an email. Didn’t feel like carpet was clean.
Clean. Friendly. Competent. Caring.
Technician was great. Very professional and respectful of our property. Did a great job!
I do like the way my carpet responses and is soft and fluffy again. No one else could do that... Brandon is just a very special Carpet technician. If every service company had workers like him life would be much easier for the bosses and the customer. Great JOB Zerorez!
I appreciated how honest and knowledgeable the technician was.
Everything looks clean and smells fresh, not like chemicals!
Our technician, Mitch, did an excellent job. He was very conscientious, and accommodated all of our requests. Would love to have him again, the next time we have Zerorez clean our carpets.
I was very satisfied.
The carpet looks as good as new and is so fresh
Very courteous technician, Tevin. He removed all of the spots in our carpet. Very fresh smelling and very clean! He made sure we were happy with his services as he went from room to room. We were very, very pleased with the results!!
Excellent service! Eric was very professional and explained what he was doing nin detail. Everything looks great...so clean!
Thorough cleaning
Very professional and the process was very effective.
I think it did not provided as along of a fresh smell that I would have liked.
The carpet is so soft and looks like new.
Easy scheduling
Friendly employees
Clear on services and pricing
Upgrades available and explained well
No high pressure sales
Carpet cleaner technician called and came earlier then scheduled, which was great. The three rooms were cleaned and the whole house smellef fresh. CCT didn’t try and sell me s bunch of extra things but was honest about the best way to clean the carpet. I will definitely use zerorez Shay
Rachel Tilly
Clifton was very professional, went over the cleaning process, and did not try to sell me products that were unnecessary. I was very pleased with the outcome! My house does not smell like dirty dogs anymore! I highly recommend this service.
Tech was polite and the carpets are cleaner. We are hoping the carpet protectant will help spills from staining.
The first step of your cleaning process.
Eric was polite and courteous. He was very thorough and proficient. Will definitely use Zero Rez in future. on a scale No 10
Service
Timeliness
End product of clean carpet
Everything looked perfect when technician left. Some stains reappeared within a week.
Very professional. Product doesn't use harsh chemicals. Left our home smelling clean!
Friedly on time efficient good job
Loved the way my carpets felt after having them cleaned by Zerorez.
Very professional, knowledgeable, on time. Excellent results.
already wrote a review