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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No strong chemical smell during and after services.
Total experience great
I liked the drying time was shorter.
The technician arrived almost two hours outside the 2 hour window I was given WITHOUT giving me a call. I work for a living too and had to take time off work to meet the technicians that didn’t arrive. There was no indication that I would get compensated for my time wasted.
They work, my rugs and sofa look great!
I like how the technician was able to test out different areas of carpet to see which type of pet treatment I needed. He thoroughly explained everything he was doing and was very professional.
Carpet clean with no chemical residue. Friendly technician. On time and reliable.
Professional
First time to use Zerorez Im very pleased with the service and the technician.
Very professional!! Courteous and friendly technicians. My carpet looks great!!! Would recommend to anyone.
Your representative was excellent! BUT, when I called to get the appointment, at no time was I told I had to pay a $14.00 fee to remove the water! I was not happy when he told me, but I did let him clean the floors. However, I almost didn't because of this add-on price!!! I should have been told before he came all the way out to my home... he did try to contact someone about this while he was here, but he got no response to the issue. Bad business practice... but he was great and the ONLY reason I let the floors be cleaned by you!
I saw very little difference, particularly in the den. The carpets are all white burber and are approx. 20 years old, so they’ve seen a lot of wear; but I was still hoping for a better result. Maybe it’s not possible.
The young man who cleaned them was very nice and friendly.
My rug slept fantastically clean dried quickly. And the gentleman that did was polite very nice and thorough. Blessings to a company that I plan on staying with. I recommend it company to anyone very very very. And I have a dog and a cat so it’s nice to know I have a go to place to maintain my home. Thanks again blessings.
This was by far the best carpet cleaning that I have had done! You were able to get out old stains that other companies were unable to do. That is amazing! Your technician, I think his name was Zac, was on time, explained everything to me in detail before and after the cleaning. Outstanding job. I will use your services again and would highly recommend your company to others. Actually, I already have. Keep up the great work.
Friendly staff, good service and clean service people.
Super professional - and the stains came OUT!
Clifton was excellent, friendly and efficient.
Friendly, polite, competent technician. He arrived promptly and let me know exactly what he would be doing. Upholstered furniture looks like new.
The quick service, easy to schedule.
Great work! The carpet and couch look great and my technician was awesome!
Your products are OK but the rug seamed to be wet for a long time after the job was finished.
I feel the spot cleaning per room is a bit steep in price.
Did a great job on my carpet and tile. Very hard working and informative.
When a couple of spots showed up after the first cleaning, ZeroRez came back and took care of them, no questions asked.
It looks like we got new carpets! We went from stained, smelly carpets to clean, odorless, soft carpets in just a couple of hours. Pricing is for and explained well before the service takes place. But even better than the wonderful cleaning was the exceptional customer service. Erik was kind, professional, honest, and took the time to explain what would be best for our house. I've already recommended ZeroRez to a couple of other people and will continue to do so.
I like the way they clean with no harsh chemicals since I have dogs
Technicians were very friendly and informative!
Professional and thorough!
The tile cleaning made such a positive difference!

very professional and great products