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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very happy with the outcome.
It didn't take very long, it cleaned well, and ut dried quicker.
Dried so quickly! Great service! The technician was knowledgeable, friendly and professional. My carpets look great!
Service professional was outstanding....worked hard to remove stains and was very thorough in explaining the cleaning process.
no chemicals and the carpet is fresher for a long time
Staff is always super pleasant. Carpets look like new and they were a hot mess. House smells fresh too.
Matt was very professional, helpful, patient, friendly, and extremely thorough!
Technician very polite and explained service very well.
Our service tech was very friendly and explained everything well. Our house also smelled really fresh like citrus when he left!
The "no chemical" cleaning process is great. No odor. Really clean. Feels clean. The technician was professional and confident in his product and his techniques. For carpet and upholstery, this cleaning method is the way to go.
Easy scheduling. On-time technician. Well spoken, neat and efficient.
The tech was amazing and got the toughest stains out of the carpet!
Professional and very personable and helpful. Great results
Had my couch, loveseat, and recliner cleaned right before Christmas. Did a terrible job. I can barely tell it's been cleaned. I was contacted by someone who "wanted to make it right". Told him I was busy until after Christmas and we could discuss it then. He said he would contact me after Christmas. Still haven't heard anything. Guess making it right wasn't all that important after all. At this point, to make it right, I'd like a refund and to never hear from Zerorez again. But I'm not holding my breath.
I love the way it looks and definitely will have them again. He explained everything to me and didn't take a super long time to dry either.
Very satisfied.
Patricia Strickland
The technician that came out was on time, super nice, efficient and did a really great job! I couldn’t be happier with my experience with Zerorez!! I will use them again and I will recommend them to everyone I know!!
Excellent customer service. Products cleaned well!
Very thorough, friendly and careful. My carpets look fantastic!!
Our carpet never looked cleaner very pleased
Very courteous technician who explained everything well and worked efficiently.
Very timely, Erik is great. Cleaning job is superb!! Thank you !
We were texted an offer to buy two gift cards and get one free and we were told we could use them on our day of service. We had two phone conversations with salesperson to set that up. Later we received a text saying that we could not use them because they had to be mailed. We were upset because we did not ask for a deal... it was OFFERED TO US. Then retracted. Not professional at all.
I purchased all the up-sells. I wish the carpets just looked a little cleaner, I understand it cannot look brand new but a little cleaner would be nice
It was easy to schedule an appointment that worked for me. Eric did a great job explaining everything and addressing my concerns. He did an excellent job and our carpet looks amazing.
The process was really easy! The smell was more like oranges rather than chemicals and the furniture dried quickly after cleaning!
Thank you so much for your service. The carpet looks great.
Carpet looks and feels very clean
Not have a $350 minimum to come to Martinsville
Price has gotten too high
You just do a great job of cleaning carpets