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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was a pleasant experience! Our stains came up and Erik did a great job!
Excellent service looked like a new carpet. Technician was very courteous and profession. The process was finished very quickly.
Bill N
Very clean and dries fast
Our floors look fabulous!!! They arrived on time, very professional and courteous.
Your service person was very professional.
Get out stains
Quick service. No chemical residue after cleaning.
Works great and carpet dries quicker than others.
Great product AND great customer service!! I've recommended your service to a relative.
great friendly service, very responsive to any followup issues.
On time-great price- excellent service- outstanding employees - 10 plus
Very clean and very simple process without adding a lot of chemicals
It’s quick and my carpets look great afterwards.
You didn't do a bad job and the technician was very nice and explained things very well. He even said that all the stains on the tile would not come out. I think overall maybe my expectations were too high. I had heard advertisements about how this was such a great process, and in the end, I'm not sure it was any better than any other company I have used. Here are the areas where I was disappointed- 1. the instructions said we had to vacuum the carpet thoroughly, which I did - but I don't know why. If i'm paying to have the carpet cleaned, why do I need to vacuum just before you get here? 2. One thing I had heard was that the drying time should be less than with other processes - but it wasn't - my stairs were still damp 10 hours later. 3) the tile didn't clean up as well as I had hoped. The technician warned me of that, and actually most of it cleaned fairly well - except the grout around the bottom. I'm thinking that is because the tool can't get to that area very well, but it seems if they did that area by hand, it would clean better - that's what I'm going to have to do. so all in all, it was ok, just didn't 'wow' me. I'm not saying I wouldn't use you again, but I'm not absolutely sure if I would.
Did a wonderful job.
Professional and on time did a good job , friendly.
Tevin, my technician, was just great! He was very nice, knowledgeable,and did a thorough job!
The person who came to clean our carpets was great! Excellent customer service and results. Very happy and have already started recommending to others!
Clifton was awesome, he explained everything, took his time and did a great job on our couch and chair.
Random did a great job! Carpets look great!! It did take about 15+hours for it to dry so that we could move furniture back. I don't mind the wait for clean carpets though!
Amazing clean
I wasn’t disappointed.
On time cleans well spots do not reappear drys fast no harsh smell
The technician was very informative about the process and options to "upgrade", but not pushy. I reserved judgement on the results until the carpet was completely dry--stairs included--WELL DONE--would be my comment
my furniture looked excellent when he was finished!
Well trained,knowledgeable and friendly technician. Pleasure having him in our home.
I never received the quote to clean the carpets.
The technician was so nice and informative. He was able to get all of the spots out of our living room. In addition, the living room was nearly dry by the time he left. The rest of the house was dry within a few hours. I am so happy we decided to go with Zerorez to clean the carpets in our whole house. It looks great!
The young man that came to my home was very thorough and professional. I was very happy with the results.
Everything!