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based on 18598 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your technician didn't move one thing. I moved everything I could but the heavier
furniture I couldn't move. I have never had anyone clean my carpets that didn't
move chairs and my couch, artificial plants, etc. So I am very disappointed! I
don't feel he did as good a job as other times I have used your company.
I thought it was a little pricy.
My carpets looked great, dried quickly, and the employee who serviced my home was very kind, professional and answered all of my questions. 10/10 all around,.
Friendly and knowledgeable technician.Priced right.
My carpets didn’t come out as clean as expected for the price but they looked pretty good. I may change my rating depending on how long they stay “clean”. Also the driver backed over a large rock at the end of my drive resulting in considerable damage to my lawn. He was not courteous enough to inform me of the incident.
Patrick was timely, courteous, and very thorough. My carpets and furniture are ready for the holidays. This is my second time using Zerorez and I will definitely will use them again.
great to work with
Erik was very friendly and nice!!
Erik was Awesome, I really like the services.
Great job well done!!
Thank you
The service was great. I just think my carpet is to old. I just wanted it a little brighter
No residue after the carpet is cleaned and it dries quickly.
Didn't get it right the 1st time...anywhere
My house smells clean and my carpets are soft and fluffy again
Results and professionalism
Nice clean carpet!
All spots are gone and carpeting looks new.
Technician did a awesome job.
A couple stains still remain
I was told we would get our receipt via email. Thus far have not received it. Otherwise we are pleased. However, rugs do take longer than 4 - 8 hours to dry completely.
Chris was on time, pleasant and efficient. My carpet looks great! No residue or "crunch!" I've used Zerorez for the last 3 years and couldn't be happier!!
Chris was very responsive and took care of everything for us without hassle.
Just disappointed that the young man helped very little to help move furniture. That may be your business model, it just doesn’t fit my needs.
Did not clean well I’ve done better with a rental machine
Polite, helpful and efficient service man. Almost dry carpet when done and better cleaning results.
I am very pleased with my recent carpet cleaning. The spots were removed and I appreciated the spot remover he left. The man that came was very efficient and courteous. Overall it was a wonderful experience.
Good service and product.
Everything!
Technician polite, explained each process, carpet dried quickly.
Our carpet is so clean. We've had it professionally cleaned many times & this is the best outcome we've experienced & our first time to use Zerorez. Our service technician did an outstanding job. He listened to our concerns & worked diligently on our carpet. He was able to remove a wear pattern in our carpet that we had been told by others that the wear path was permanent. This company & technician are outstanding.
Chris was very polite & very knowledgeable, but he could have spent a bit more time working on the spots & soiled areas in the two bedrooms. Some spots remain that I thought should’ve come out. Maybe he moved through those rooms a bit too fast. Once I pointed some soiled areas out on the LR, he spent more time on them, as was needed.
Don’t use a lot of chemicals, dry time is fast