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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals which is safe for all members of the family. Matt was informative and did a great job. I was impressed he gave me sample of cleaning solutions.
The technician Zach was great. I would request him in the future.
Efficiency of scheduling a carpet cleaning. Professional support staff. Clean carpet!!
He was on time, clean, good communication & professional. When I asked about whether something had been done, he admitted that it had not & commented that he should have asked me about it. I appreciated the honesty & integrity.
Service was great. Tech was systematic and efficient. Overall very pleased.
I just had my sofa cleaned by Zerorez of Indianapolis. Very happy with the results. It was a snowy Saturday morning but everything was on schedule even though the tech had to shovel his way to the door (not too far). All steps were explained and he was in and out in a little over an hour. A big thanks to Clifton for a professional job. Will call them again
Very satisfied with the results. Carpets are very clean.
No chemicals to leave a residue.
Technician very knowledgeable and friendly. And carpets turned out nice!
I love that you have your own water and don’t use any soap. The employees are always super professional and friendly
Show the after clean with black light would be beneficial so I can see that the extra money spent was worth it.
Customer service
The technician was upfront and set expectations before starting. Did a walk through after work had been performed to make sure I was satisfied. Will be using Zerorez going forward in the future. Technicians name was Chris. I didn't get his last name but he did a very good job!
Great service and great price
Good experience all around. Prompt return calls and notifications throughout the whole process. Staff on phone and technician professional, courteous and knowledgeable.
Quality of service was excellent. I have older carpet plus it has been neglected for two years due to medical issues with which our family has been experiencing.
Thank you and feel that I would use your services again.
Arrived on time.
Very knowledgeable about product and application of product.
Stains were removed that previous contractor did not remove.
Quality products. Nice timely service. Helpful, friendly staff.
Clifton was friendly, personable and had great communication skills! There were just a few spots that didn’t come out, and he warned me that they might not. Just a little disappointing when you’re spending over $200.
I liked the whole service and the technician.
We like the professionalism of the staff and the cleanliness of the cleaning methids
Matt was a great technician, friendly and knowledgeable. Cleaning is always great and leaves our house looking and smelling great.
professionalism
Our carpets were cleaned yesterday. I was so excited to come home from work to see our clean carpets and was immediately disappointed with what I saw. I saw several spots In each of the areas cleaned. I understand that some pots/stains may not come out but I got down on my hands and knees and was able to scrub some of these noticeable spots away. I did not try this on all of them as I was very upset and felt that I should not have to be cleaning my carpets after shelling out $400 to a professional carpet cleaning service. I would expect my carpets to look amazing after paying you $400 but that was not the case. I also looked next to the baseboards in the rooms and was not happy to see dirt and dust on the carpets by the baseboards. If the carpets were vacuumed with your professional equipment, I would expect there to be no dust/dirt. Furthermore, I left a message last night about my concerns and left both my number and my husbands number. My call was never returned today. My husband called again today and left a message as well. Please correct our concerns immediately. Thank you, Patricia and Mike Last name removed Phone number removed Phone number removed
the technician was helpful explaining the procedure and stayed busy. nice fragrance
No soapy residue to collect more dirt. But, I just got your services for the first time, so time will tell if that is true. Service was great, our tech was knowledgeable on the services and product.
Erik was very nice and did an excellent job.
Prompt service, professional and personable technician (Kevin) and great results. My fiancee had used Zerorez with good results and recommended I try them. Happy I did.
The carpet is soft afterwards it’s almost dry by the time the technician leaves. It also has a clean non chemical smell to it.
Efficient, fast, reasonable priced
Tevin was great. Very personable, polite and knowledgeable of the product. My carpets look great!