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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
• ease of scheduling service
• polite and thorough technician
• quick service
• effective carpet cleaning
• reduced drying time (vs. traditional cleaning)
Carpets are very clean. Technician was very friendly and helpful.
Professional, friendly and did a good job cleaning our carpet at a reasonable price.
Chris is fantastic and my carpet looks great
Nothing you did wrong. I just expected to see a noticeable difference and there isnt one. The carpet is almost 2 years old. Never had it professionally cleaned so I anticipated a difference.
Thomas was great!! Very informative, nice, they did an AMAZING job. Love Zerorez!!!
THANK YIOU SO MUCH FOR IMMEDIATELY COMING BACK AND WORKING ON MY HUSBAND'S BEDROOM!!! First name removed
I had a few areas where there was a powder substance left behind along the wall lines.
To many sales upcharges Cost more then I expected
The tech was knowledgable , quick and friendly
The technician and his trainee arrived within the scheduled time frame. They were both very polite and respectful. We had cleared the three rooms to be cleaned, so they didn't have to move anything to get started. Since our carpet was installed almost 17 years ago, there are some traffic patterns as well as some incidental stains from food and/or drink spills (no pets). They went about their work in a professional way and worked methodically throughout. We could see immediately that dirt was being removed from the carpet. After they completed the cleaning, we could see that there were some areas of streaking. When we pointed that out, they said that should be cleared up when the carpet had fully dried. Now, it's been over 24 hours. For the most part, we are pleased with the job that was done, although there are still some visible streaks. The paper work that was left with us said that if we are not completely satisfied, we could call within 30 days, and problem areas would be re-cleaned. We will decide after a couple of weeks whether we think that should be done. We have been impressed with the concept of powered water as advertised on the radio.
I like that everything used is pet and people friendly, l love that the ones that come out, at least the one that came to me, was very friendly and professional.
You guys were great very professional.
I would use you again and recommend.
I absolutely loved tevin! He was so thorough and did such a good job. He went over my problem spots twice and was very detailed as to why he was doing what he was doing. My carpets look brand new. The stains from my puppy’s accidents are completely gone, along with the smell! I am so happy! I would definitely recommend him!! I will specifically be asking for him next time my carpets need cleaned.
This was our first time using Zerorez-and I can’t wait to use them again! I have out off getting our carpet cleaned because I always saw it as a hassle-not anymore! My kids are safe and I love not having to worry! The associate was very nice and professional!
Quick drying
We appreciate the service and the cleaning process utilized so the carpet and rugs are clean and no residue. We do have part of a stain that did remain on the master bedroom carpet, so contacting you to see if someone could come back and re-address that. Otherwise, we are pleased with the work that was done, and the work done in past visits!
We also need to get a status of the one rug that was taken to see if it could be cleaned.
Thank you,
Name removed
The representative was wonderful
Removed stains efficiently, able to walk on it within hours and the tech, Thomas, was thorough, competent and polite.
the carpets always look so great and the people are so nice and give you all the information on what they are doing
I like the fact that they don’t use chemicals. The price was great and the associate was very professional.
Professionalism and quality
Eric came and did a fabulous job. My carpets look beautiful. He did three rooms in one hour and 10 minutes. He was very courteous friendly and did such a great job. Thank you so much!
Eric was a wonderful service individual!
I think the hype of zerorez being so much more than the regular carpet cleaning method is overrated though.
Technicians are prompt, polite & do an excellent job on my carpets. No chemicals are used so your house smells fresh & clean when they are done.
Carpets always look and smell clean following your service!
Very professional and polite. They were able to get the pet stains out of my carpet with no problem
If I could give it 11 stars I would. Our carpets look amazing and they look brand new. The Technician was very professional, on time and answered ever question I had. I will always use Zerorez from now on and I will recommend Zerorez to anyone that ask.
Erik Norton did an outstanding job on our carpets! He is very professional and courteous and I will recommend him and Zerorez to others.

Super easy to work with and got everything cleaned really quick.