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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was told we would get our receipt via email. Thus far have not received it. Otherwise we are pleased. However, rugs do take longer than 4 - 8 hours to dry completely.
Chris was on time, pleasant and efficient. My carpet looks great! No residue or "crunch!" I've used Zerorez for the last 3 years and couldn't be happier!!
Chris was very responsive and took care of everything for us without hassle.
Just disappointed that the young man helped very little to help move furniture. That may be your business model, it just doesn’t fit my needs.
Did not clean well I’ve done better with a rental machine
Polite, helpful and efficient service man. Almost dry carpet when done and better cleaning results.
I am very pleased with my recent carpet cleaning. The spots were removed and I appreciated the spot remover he left. The man that came was very efficient and courteous. Overall it was a wonderful experience.
Good service and product.
Everything!
Technician polite, explained each process, carpet dried quickly.
Our carpet is so clean. We've had it professionally cleaned many times & this is the best outcome we've experienced & our first time to use Zerorez. Our service technician did an outstanding job. He listened to our concerns & worked diligently on our carpet. He was able to remove a wear pattern in our carpet that we had been told by others that the wear path was permanent. This company & technician are outstanding.
Chris was very polite & very knowledgeable, but he could have spent a bit more time working on the spots & soiled areas in the two bedrooms. Some spots remain that I thought should’ve come out. Maybe he moved through those rooms a bit too fast. Once I pointed some soiled areas out on the LR, he spent more time on them, as was needed.
The house smelled great and the carpet looked wonderful!
It took 2 visits, but my stairs look great. Thank you for the coming back in style
The attendant Matt did a great job
Advised us how it worked. Was very polite. The cleaning was great.
Love that they don’t use any harsh chemicals!
Professional. Carpet smells and looks great!!
The fact that there is no residue left in the carpet after cleaning.
The cleanliness and condition of our carpet is lower than expected. New carpet, 1.5 years old. No pets, no kids, and only one spill since new. The spill stain is MORE evident after the second cleaning and the overall look of the carpet is less appealing than we’ve experienced with Stanley Steemer and others for less money in the past.
The technicians were fine and not lacking in any particular area, the overall service leaves something to be desired.
I can’t see paying almost twice the price with ZR vs a competitor for lower quality results in the future.
Professional, friendly service. Water only. No harsh chemicals or fake clean-smelling fragrances left behind, just genuinely clean carpets. Pet friendly another big plus!
On time and thorough.
Tech was great. He did a WONDERFUL job on my upholstered couch and chair as well as carpet!
Job well done.
We are very pleased with how of our carpets look. The results are beyond our expectations.
Our Technician was very polite and his carpet knowledge, helped us prioritize our next DIY project.
Thank you ZEROREZ.
Very polite and friendly associates plus nicely cleaned carpet! We will definitely continue to use and recommend Zerorez!
Easy scheduling, polite and respectful representative, good results.
They were able to remove difficult stains.
My Tech, Patrick B was fantastic. I already recommended to 2 other friends. Lynn
Dries within hours and leaves no residue. My carpets and sectional look magnificent! Service person very friendly and professional.

A couple stains still remain