- Phone: 317-388-5141
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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was more than willing to answer questions I had before, during, or after the service.
The carpets looked phenomenal! & Smelled fantastic.
Technicians are efficient and knowledgeable. Also the customer service and schedulers are helpful and pleasant.
No chemicals and fast dry time
The carpet dries quickly...promptness
This was the first time II have used ZeroRez for carpet cleaning and was very impressed. The technicians notified me when they were on their way and were arrived when they said they would. They explained the process and why they don't use chemicals. They were quick and had me go over the entire area they cleaned to check for anything I wasn't happy with. The carpet looked great! There was a tech that was being trained and he showed me a couple of examples as to why their products work. They price was good and I will definitely be using them again.
Worker was very informative and worked very hard. Carpet looks better than it has with other cleanings. Product used pet friendly.
I like that you answered the phone, made an appointment for me, showed up and cleaned the carpet. Each staffer was cheerful and approachable, did their job seemingly happy. I like the coupons, makes me feel like I got a deal. I like the clean carpet.
My carpets seem cleaner and fresher. The serviceman was very thorough and professional.
I liked the way Matt explained everything. Very knowledgable. And my carpet looks great!
Your employees are very professional and explained everything.
No residue! I also love the spot remover.
Good Service.
Great cleaning service!
You could give your customers notice if your technician is going to be late and then follow with a phone call at least 15 mins prior to arrival. This didn’t happen. He just showed up late.
Also, I had on my calendar a 1-3 pm appointment window but when I called after 3 to locate my technician was told I was scheduled between 2-4. If your reminder notice had included the time, not just date, of the appointment we would have been on the same page.
As for the cleaning, it was very good.
Carpets are soft after cleaning...not crunchy
Erik was friendly and efficient. I appreciated the 30 minute text before arriving. He answered all my questions and even left information for possible additional services in the future.
My wife gave birth in our mini van, and it was bloody from the birthing event. Your company came to the hospital, and cleaned my entire Van and it removed all the blood. Highly impressed and dumb founded on how clean it actually got.
I love how great the carpets look and that it is safe and free of chemicals. I have always had efficient and friendly service.
Carpet always look great after cleaning!!!!
My husband rented a rugdoctor and cleaned the carpets the weekend before Zerorez came. Zerorez came on Thursday night and Friday morning the stairs looked awful. We contacted Zerorez on Friday about this and they had a representative come out that day to fix the issue. We raced out of the house due to house showings. After the weekend of showings, we noticed that all the stains have resurfaced even ones that we have never seen before. I feel that the rugdoctor did better then Zerorez, which is disheartening. We plan on contacting Zerorez again to see if they will fix the issue!
The carpet cleaning process
Great service, great technician, carpet looks awesome!
The technicians were very pleasant and well informed. They gave a lot of information on carpet care. The carpet cleaning was well done and the carpet looked much better after the service. Thanks.
Wow! My tile looks amazing after cleaning. Thank you!
Carpets smell so fresh afterwards! The workforce, from the techs to the office staff are all so pleasant, I enjoy doing business with them.
Shawn and Thomas were very nice and professional.
The technician was on time, introduced himself, explained what he was going to do (so we were on the same page) told me about how long he’d be there and asked if I had any questions. I truly appreciated his professionalism and kindness.
Very professional and took care of the furniture.
We have had nothing but success with Zerorez. The technicians are always very knowledgeable and friendly. I always feel good about the quality of their work and the cleanliness of the carpets after they leave. Having a toddler and an infant who spend a lot of time on the carpet, it's nice to know they are safe to play without the risk of chemicals in the carpet.