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based on 18802 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that the carpets are not soaking wet.
The young man was on time. He was very nice. Work very hard and did an excellent job.
After the carpets were dry there was no sticky residue.
My daughter has asthma & there was absolutely no odors.
Very clean, the customer service is great and the folks who come to my home are friendly and professional
We've used Zerorez multiple times to clean our office carpets. They always do a great job!
Looks and smells clean. No odor
I was extremely disappointed!
I was told that the carpet would be dry in several hours - instead it was 3 1/2 days after being cleaned. ALL of the dirt spots that we had looked much worse after the cleaning - made darker.
After carpet was cleaned - I found out that the person cleaning was a new employee- the trainer employee asked me how I thought he did and if he did a good job. I had no idea, as I wasn't following him. I was also asked if everything looked good when it was sopping wet - well of course it did until it started to dry days later. I was busy working on things in the kitchen and felt like instead of showing me how their water and Iodine worked - the trainer should have been in charge of following the new employee and making sure he was doing things correctly! Had I known he was new- I would have suggested it.
The trainer told me that the employee had 100 days training or something like that but then was told it was his first day doing houses.
I have same stains that I had - carpets were wet for days - not happy at all.
Quick and professional
The gentleman forgot to leave a bottle of the spot remover. The carpets look like new !
Our carpet looks wonderful. You guys do an excellent job! Thank you
I was very pleased with the cleanliness of my carpet and the professionalism of the crew! Great work! Would highly recommend!
I am very impressed with the cleaning job and how much better my carpet looks! I am just disappointed the dog smell came back the next day.
I like the fact that there is no residue left behind and there is the ability to have the tile floors cleaned with no harsh chemicals. The process is safe, smooth and simple. Our new home smells great!
Clean, smells good, doesn't feel crunchy and isn't super wet.
Once again Zerorez did a fantastic job on our carpet and tile. Clifton was professional and prompt. Thank you for the great work!
No chemicals. Zerorez does an awesome job!!!
Have a bigger screen for check out than a personal phone... and don’t have technician ask for tip. Also better prices for area rugs. My 100$ area rug shouldn’t cost 200$ to clean
Otherwise happy with services.
Easy to book. On time. Friendly staff. Carpet looks great!
When I call to ask for service (as a repeat customer), it shouldn’t be a challenge to “find me in the system”. When setting up the service, I indicate “I don’t want pet protectant.....I don’t want........i just want a standard cleaning”. Therefore, when the technician comes to the house, I shouldn’t need to answer these questions again. The product is fantastic. I’m always pleased. But sometimes I struggle with the people that I need to interact with. That shouldn’t be the case.
Gooooood job!
Thanks for the friendly service.
Got the job done
I was very pleased with the work that the technician did. He was very knowledgeable about Zerorez.
They did an outstanding job.
The service was great, and the result seems great (it’s only day 2). My one criticism is that the schedule—we were booked for 3-6 pm window, had my husband come home early to watch the little ones, and ZeroRez showed up close to 6:30.
Reliable, honest, great clean!
Had a person here last Monday 6/3 to give us a quote. He measured and said we would hear something form his supervisor/Mngr. NO EMAIL has been received. Called Monday 6/1019 morning and spoke to a C/S rep she was looking into it and would let me know. Now 24 hours later NO response or email. Not good C/S!
You guys have been very good to work with. Your team has been friendly and committed to doing a great job. I really appreciate that attitude and willingness to make my carpets look fantastic. thank you for that!
As usual, Thomas did a great job. He is so professional and polite, we will continue requesting him for our appointments. Thomas was also working with a trainee, (Lucas?), and he did a great job as well.
This was the first time we had the stairs cleaned and I am glad we chose to mix that into the rotation. On a move forward basis, we will have our stairs cleaned at least 1x year. We always love the quality of work from Zero Rez and the lack of chemicals on our carpets!
My carpet was very clean and staff very professional
Quick drying, no odor, and peace of mind due to the lack of chemicals