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based on 18598 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality product with superior customer service.
Excellent quality service with knowledgeable and helpful technicians. Highly recommend!
The gentleman who did my carpet was very polite and through in his work ethic. He was also very helpful in moving the smaller items and putting them back in place.
My carpets look great!!
Friendly workers.
Great job, carpets are not soaking wet when done
The technician, Thomas, was courteous, prompt, efficient, and incredibly talented. The carpets are as clean as when we had them installed!
Need to look under desk for stains.
I like how thorough you are from the beginning of the process while making the appointment through to the follow up. We've used Thomas Bunnell twice and he did a great job both times!
Great customer service and very pleased with cleaning.
The service from beginning to end was outstanding! I had a couple of questions that were answered promptly prior to booking my service, then the day of my appointment an emergency forced me to change the date. Both Melissa and (I'm almost positive it was Brittany, please forgive me if that is incorrect) were amazing and exceptionally kind. The 2 gentlemen who came to provide the service were exceptionally kind and professional and unlike other carpet cleaners we've used in the past, they didn't try to force additional services on me.
We will absolutely use your service from here on, thank you!
First name removed
Carpet looks great and it is dry in a short time.
Zerorez came in like a hero in the sky and fixed the damage that 8 adorable puppies did to our radio station carpet. They not only got the smell out but lifted stains that were there from years of terrible decisions. :) You're the best, Zerorez!!!
Technician was very professional and pleasant to interact with as he performed the cleaning and explanation of all services.
Matt was very friendly and efficient! He did a great job and our carpets look great! He also cleaned an arm chair that our dog loves to lie in and it looks brand new. Will definitely have them come back again!
The technician we had this time was the best yet. Very knowledgeable. Removed stains that other zerorwz techs have not been able to.
We noticed once everything was cleaned up that there is a round area where the hose was laying that was darker. We thought maybe it was just wet and would dry. However it didn't and there is a half circle that is dark like dirty water was there. We will just try to put something on it and let it dry and sweep over it to see if it comes out. This area was not stained although dingy with normal foot traffic prior. The whole area around it that was the same is clean except that two foot area that appears like part of the hose.
They were prompt and very courteous. They did a great job and I love knowing my dogs will be safe after the cleaning.
Very professional. Very courteous, fast, and made the carpet smell and look brand new.
Friendly service. Carpets clean and smell good!
I was disappointed that he didn't move some chairs and tables and clean completely under them. In the past this was done and small pads were left under the legs. Not done this time. I didn't complain at the time but maybe I should have. I thought he should know what he was doing.
Clean & green with no chemical residue. Customer service was awesome. When I originally scheduled I requested 8am; 2 days before appt they confirmed a 2-4pm time slot. I had other appointments scheduled so called & they were able to move things around to accommodate me. Much appreciated!
Tech was so pleasant. Love the way company keeps you posted on arrival time. Carpets look great and house smells so nice
Excellent service and excellent employees
They kept their appointment as scheduled. Zerorez explained different options. They were polite, and professional. They are highly skilled in the services provided.
When I call to schedule and I ask, “where’s the hidden cost? What are you going to surprise me with?” Tell me. The poor kid that came out to clean had a sales pitch. Give me the sales pitch when I call. I assumed I was already getting everything he was trying to sell.
The technician was very professional and worked very diligently to do the work quickly and
efficiently. She was polite and professional. I am sorry I do not remember her name. We do
have a few very light, but still noticeable streaks. We think it may be due to the age of the carpet, but we aren't sure. The carpet dried quickly which we appreciated.
The tech could not the chair clean.
Friendly people, furniture looks new again!
Mat is our tech, he's as picky as we are. This time there was a spot on one of the c1arpets. I didnt tell him about but he saw it and took care of it. That's what I like. The carpets are dry in a few hours and the house feels fresh again.