- Phone: 317-388-5141
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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our house smells even stronger like dog urine after the treatment was done. We paid extra for pet odor remover
Love how clean and fresh the carpet looks and feels. Eric was very pleasant, professional and informative. Will continue to use Zerorez in the future.
Did not look like it was cleaned. I had heard good things. We were very disappointed.
as always carpets or clean and service techs or easy to work with
My carpet looks dirtier than before you cleaned it.
No chemicals
Quality of work, professionalism
Great company. Professional and personal staff who do a good job because they care about their work. Their cleaning results are amazing and just get better each time they clean an area.
Service was good!
The gentleman that came was courteous and the service really worked. My basement carpet and my living room area rug look amazing.
We love the technician that came out! We don’t have enough kind things to say about him, the kindness he brought into our home and the knowledge he shared!
Personnel was friendly, service was described to me perfectly before work began, and all carpets looked amazing and bright when work was complete. This service was beyond exceptional.
Areas of my carpet were missed during the initial cleaning and there are some streaks in the high traffic areas. However, the technician was professional and explained the process. My carpet smells good and is soft. Also, the office staff was very friendly and when I called about the issues were able to set up another appointment ASAP.
Very efficient and thorough. My carpets are clean and I don’t have to worry about too many chemicals.
Finally got some pesky stains out. My carpet looks brand new.
No smell, dried quickly, associate that did cleaning very professional and friendly and efficient
Very friendly staff. Answers questions patiently and with ability to educate on the process. Professionalism. Very hard working technician that made me feel confident that he was very invested in the company.
Call ahead and was on time. Professional, carpets look fantastic.
We were very pleased with your service on Saturday.
The service itself was good and the technician was great; however, you all need to work on your customer service pre-appointment. I had multiple different people calling and emailing me about scheduling my appointment after I had reviewed pricing online. I even had someone call to see if I was "ready to schedule my appointment" after my appointment had been scheduled. I would suggest adding some notes to customer files so everyone knows how many times a customer has been contacted, etc. etc. It would be more efficient for your team and less irritating for the customers.
On top of those annoying calls and emails, I was contacted twice to see if I wanted to change my appointment date and time. The first call was in the middle of the day on a Wednesday to see if I could move my appointment to that day. To me, that is a ridiculous question...if someone schedules an appointment on a Saturday, it's likely because they work and aren't available in the middle of a work day. When a customer chooses a day and time for their cleaning, it is for a reason.
Everyone who has been out to do our carpets has been professional and friendly. Our carpets always look and smell so clean each time. We recommend Zerorez to our family and friends.
From customer service to our technician everything was great!
I was impressed with the fact there were no chemicals used!
Tevin was an excellent rep and did a great job cleaning our old, dingy grout.
Courteous and respectful technician; within time window; great service!
Quality work good product.
Very professional
Professional, knowledgeable & courteous technicians.
You are fast and very efficient. When my rugs dry the stains are still gone!
Your excuse 2 hours before my scheduled cleaning was unacceptable.....your techs are required to call in 3 hours before shift. I understand things happen...but don’t lie about it. I also see about the customer cancelation policy of $50.00—-your discount of 10 percent for my inconvenience having moved all furniture, lamps, etc. while entertaining guests seemed underwhelming. Your tech was great but your customer service does not shine.
Name removed 5276 Edward ct. Carmel, In. 46033