What our clients think of us!

Very prompt and professional. Carpets dried very quickly

The customer service was amazing, but I don’t feel like it helped with our stains.

Carpet are clean and smells fresh.

Cleaning was good and the technician was very nice and helpful, but the cleaning of the tile in the bathroom was not what I expected. I would not waste money on that again.

The technician throughly inspects and explains the treatment prior to starting the work. The process teally cleans the carpet well.

The technician that did our most recent carpet cleaning at the end of May, 2019 was punctual, professional, knowledgeable, friendly, careful and neat as he did his job. He also did an excellent job in explaining the entire carpet cleaning process in detail as well as gave us many invaluable tips on how to care for and maintain our carpet and keep it clean. He was the first Zerorez technician to provide us with so much good information. We greatly appreciated it. Hopefully the next time we request our carpet to be cleaned we can get the same technician. We have found that the Zerorez products and cleaning process are superior to other carpet cleaning companies around Indianapolis.

I will write a review on Angie's List but I was impressed from the first call to schedule to the end product. It was amazing! Thank you.

Customer service

Great customer service. The carpets are not crunchy and dried in about 5 hours.

I’m 71, and it was really frustrating to have to move furniture. I’m not able to do those things and probably won’t use you again although I was pleased with the cleaning

We hired ZeroRez to clean our carpets before we held a graduation party with a house full of guests. There are dirty streaks throughout the carpet that we thought would clear up when the carpets were fully dried, but they didn't. So, we had a house full of guests with carpet that was tiger-striped with lines of dirty carpet. Pretty embarrassing. We'd like for it to be re-cleaned so that it doesn't have all of those dirty stripes across the carpet.

You do it all ! And no chemicals

I was very surprised & put off when a message showed up on the service tech's device giving me the option to pay a tip. That was very awkward. I've never been put in that position by any other service company & it was not welcomed. Giving a tip is something we always do at a restaurant; not for a service provided in our home.
In my opinion, you should stop that option & leave it completely to the customer's discretion to decide if a tip is appropriate.
The other item I'm concerned about is the drying time of the carpet. It's been over 36 hours since the cleaning was completed & I've still noticed a few wet spots. The technician told me we could move furniture back onto the carpet after 2 to 3 hours but the carpet was far too wet to do that. We waited over 15 hours before moving some things back & 36 hours before putting the dining room chairs in place.

Mat is our tech, he's as picky as we are. This time there was a spot on one of the c1arpets. I didnt tell him about but he saw it and took care of it. That's what I like. The carpets are dry in a few hours and the house feels fresh again.

Quality product with superior customer service.

Excellent quality service with knowledgeable and helpful technicians. Highly recommend!

The gentleman who did my carpet was very polite and through in his work ethic. He was also very helpful in moving the smaller items and putting them back in place.

My carpets look great!!

Friendly workers.

Great job, carpets are not soaking wet when done

The technician, Thomas, was courteous, prompt, efficient, and incredibly talented. The carpets are as clean as when we had them installed!

Need to look under desk for stains.

I like how thorough you are from the beginning of the process while making the appointment through to the follow up. We've used Thomas Bunnell twice and he did a great job both times!

Great customer service and very pleased with cleaning.

The service from beginning to end was outstanding! I had a couple of questions that were answered promptly prior to booking my service, then the day of my appointment an emergency forced me to change the date. Both Melissa and (I'm almost positive it was Brittany, please forgive me if that is incorrect) were amazing and exceptionally kind. The 2 gentlemen who came to provide the service were exceptionally kind and professional and unlike other carpet cleaners we've used in the past, they didn't try to force additional services on me.

We will absolutely use your service from here on, thank you!
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Carpet looks great and it is dry in a short time.

Zerorez came in like a hero in the sky and fixed the damage that 8 adorable puppies did to our radio station carpet. They not only got the smell out but lifted stains that were there from years of terrible decisions. :) You're the best, Zerorez!!!

Technician was very professional and pleasant to interact with as he performed the cleaning and explanation of all services.

Matt was very friendly and efficient! He did a great job and our carpets look great! He also cleaned an arm chair that our dog loves to lie in and it looks brand new. Will definitely have them come back again!

The technician we had this time was the best yet. Very knowledgeable. Removed stains that other zerorwz techs have not been able to.