- Phone: 317-388-5141
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based on 18802 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I paid $409 to have my carpets cleaned. They were urine stained. I'm not sure the technician knew what he was doing. The carpets were better, less stained; however, after they started drying the urine odor was 2-3 times WORSE than they were before Zerorez cleaned them. It is attrocious! I am having them come back next Saturday free of charge and hopefully they can get the smell out - but I"m very disappointed at this point. Two Saturdays gone down the tubes hoping to get my carpets cleaned!
Zerorez was courteous, prompt and professional, and explained everything about the process. Very satisfied with the service provided!
carpet tech was very nice and professional. I would use the service again because of him!
Noah C. did an excellent job on some very tough stains! We had the Zerorez ad-worthy stains that had attracted dirt after we tried to spot clean with a commercial rug soap. They didn't come out completely but they look so much better. He seemed very competent and knowledgeable. Even happily went back over some areas when I asked him to!
Professional, courteous and excellent work
Technician (Eric) was very thorough and did a great job! He also very courteous. Carpet looked like new!
I was underwhelmed by the effectiveness of you carpet cleaning process. You are comming back 9/9 to look at job results. I do not have high expectations.
No nasty chemicals
The crew was very courteous,
Very effective!
The first time we had them cleaned it was horrible. Carpet was left crunchy and with an odor and didn’t really look clean. We emailed and chatted with Andy Cala and he was excellent and wanted to make sure he made things right. Thomas came out the next week and fixed it! Carpet was left in much better shape and he helped explain everything as well as show us what a machine did. Only reason I would give a 6 is bc it truly depends on which person you get to clean your carpets & seeing as how this was my first experience, I can’t rate it higher. However the customer service by all was a 10.
When I called you for my first appointment I told the sales person that I didn't have a home phone, and would need to be called by my cell phone number. I waited for nearly and hour 1/2 and hour for a phone call stating you were on the way and never recieved it, because you were calling my business number. Your employee left because they couldn't get ahold of me - MAKE SURE YOU CALL THE PROPER PHONE NUMBER !!!!
Quick, thorough, friendly service.
On-line services were very helpful. Quick customer service by you office staff. Very friendly with prompt follow-up.
No soap residue in carpeting following the cleansing.
The work they do and ho w they do it.
They are polite and the product does
The job.
I had to rely on my fiancé to be present when they came. I was given a time of 10-12. My fiancé was there at 9:30 but driver didn’t call until near 11:00 and didn’t finish until nearly 1.
Ethan did an amazing job on my carpets. They look brand new! He was able to remove dirt and stains that had been there awhile. I will definitely use this service again! Thanks, Ethan!
Very professional team, did a good job explaining everything.
I liked that the carpets were able to be cleaned without a lot of harsh chemicals, and that both the pet stain areas in our home were able to be resolved by ZeroRez.
Great work - very efficient and our home smells clean.
Awesome service!
I like how well your process works to keep carpets clean for longer.
I opted for the Pet Removal and didn't work very well for my areas.
Faster appointments when coming back out to reclean same area.
Clean!!!
I am always impressed by the cleaning job Zerorez has done on my carpets. I am a little confused though on why I have to "tip" my technician when I paid $345 for roughly 90 minutes of work? I'm sorry, but asking people to tip on top of what I'm already paying is ridiculous. You don't tip an HVAC or electrician when they come out?
Tevin was very personable and explained everything he would be doing and gave a live demonstration of how your cleaning system works. I would highly recommend their services to my family and friends.
It was fast and my carpets look great!
Very prompt and pleasant technician. Did a great job cleanong our carpets.