Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18281 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 10, 2019 — Rated 10 out of 10 by K.H. Zerorez Indianapolis
What do you like about our products and services?

Our Tech was prompt, professional, and courteous.

Report a concern   July 9, 2019 — Rated 10 out of 10 by L.N. Zerorez Indianapolis
What do you like about our products and services?

Professional and efficient service.

Report a concern   July 9, 2019 — Rated 10 out of 10 by Lucy Brewer Zerorez Indianapolis
What do you like about our products and services?

The results always look very good. With a dog who doesn't always want to go outside, he loves using the carpet in a room I'm not in! Zerorez does a great job of cleaning up his messes. Thanks.

Report a concern   July 9, 2019 — Rated 10 out of 10 by Andrew Joseph Zerorez Indianapolis
What do you like about our products and services?

All the technicians are knowledgeable and hard working! They make sure they go over every aspect of the process and make us feel comfortable with them in our home.

Report a concern   July 9, 2019 — Rated 10 out of 10 by S.P. Zerorez Indianapolis
What do you like about our products and services?

The guy was realistic about what he could clean and didnt try to promise things or oversell

Report a concern   July 9, 2019 — Rated 9 out of 10 by Deb Clarkson Zerorez Indianapolis
What do you like about our products and services?

Quote was reasonable

Report a concern   July 9, 2019 — Rated 3 out of 10 by S.F. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Our original appointment was 8-10am. Got a phone call the evening before that a truck was down, after haggling the time a bit (original time was too late in the evening for us) we were able to get a 11-1pm slot for 3 rooms. 1 pm came, then 1:15 and then 1:30 and still no one at our house. Called and found out the previous stop before ours went over on time and the tech was double booked. We said okay, well at this point it was just going to have to be 1 room instead of 3. We then had to haggle the price because 1 room for $132 was outrageous. When the tech finally showed up at our house at almost 3, he was quick and courteous. We really liked him! Very nice gentleman, very professional and did a great job. If it was not for our tech’s outstanding service (Michael C). If it weren’t for him, you were going to get a 1 star review. If we could review on just Michael, it’s be a 10/10 for sure. Due to the way management handled the situation of a truck being down, double booking techs, having to haggle time & price, a 10 star review is not achievable.

Report a concern   July 9, 2019 — Rated 10 out of 10 by K.E.T. Zerorez Indianapolis
What do you like about our products and services?

Clean, refreshing, and our guy really worked hard to get several areas of carpet as clean as possible.

Report a concern   July 8, 2019 — Rated 10 out of 10 by Marla Drake Zerorez Indianapolis
What do you like about our products and services?

Reliable, trustworthy and hardworking.

Report a concern   July 8, 2019 — Rated 10 out of 10 by Mark Green Zerorez Indianapolis
What do you like about our products and services?

Very friendly, knowledgeable, and do an outstanding job!

Report a concern   July 8, 2019 — Rated 10 out of 10 by Danielle Sanders Zerorez Indianapolis
What do you like about our products and services?

The technicians were very friendly and knowledgeable and a pleasure. The work was fantastic!

Report a concern   July 7, 2019 — Rated 10 out of 10 by D.W. Zerorez Indianapolis
What do you like about our products and services?

Tech called ahead; arrived on time. Was polite and courteous. Took his time to do a thorough job. Explained additional options to me.

Report a concern   July 7, 2019 — Rated 10 out of 10 by N.T. Zerorez Indianapolis
What do you like about our products and services?

I am always amazed at how bright and clean my carpets are after they are cleaned by Zerorrez and no chemical smells, just nice and fresh!

Report a concern   July 7, 2019 — Rated 10 out of 10 by M.H. Zerorez Indianapolis
What do you like about our products and services?

Prompt courteous professional staff.

Report a concern   July 7, 2019 — Rated 10 out of 10 by D.R. Zerorez Indianapolis
What do you like about our products and services?

The tech was very thorough and friendly. He answered questions and was very clean and worked quickly. The carpets look great and there was no odor and the drying time was minimal. Would use again.

Report a concern   July 7, 2019 — Rated 10 out of 10 by J.O. Zerorez Indianapolis
What do you like about our products and services?

No Residue. Carpets stay clean longer.

Report a concern   July 6, 2019 — Rated 10 out of 10 by R.J. Zerorez Indianapolis
What do you like about our products and services?

Thaks

Report a concern   July 5, 2019 — Rated 10 out of 10 by Richard Steckley Zerorez Indianapolis
What do you like about our products and services?

The product works very well and drying time is short. James May was outstanding.

Report a concern   July 5, 2019 — Rated 6 out of 10 by J.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I think it was the roller brush, but something left track marks on the carpet. At the time of service, I figured it was just while the carpet was wet and it would go away once dried. But even after vacuuming, they are still there. I guess they'll go away eventually.

Report a concern   July 5, 2019 — Rated 10 out of 10 by Shelly Calvert Zerorez Indianapolis
What do you like about our products and services?

I will recommend zerorez to my friends and family. You guys are great from customer service to the techs.. I'm very very happy with the finished product..

Report a concern   July 5, 2019 — Rated 10 out of 10 by C.A. Zerorez Indianapolis
What do you like about our products and services?

excellent job. can't say enough about this company. The products you use works very well. Hats off to you.

Report a concern   July 4, 2019 — Rated 10 out of 10 by A.L. Zerorez Indianapolis
What do you like about our products and services?

Erik was professional and thorough and did an excellent job.

Report a concern   July 4, 2019 — Rated 10 out of 10 by Dana Spence Zerorez Indianapolis
What do you like about our products and services?

They were punctual, fast and friendly. My carpets look great!

Report a concern   July 4, 2019 — Rated 10 out of 10 by D.C. Zerorez Indianapolis
What do you like about our products and services?

Our tech (Tevin) was excellent - nice - did a great job

Report a concern   July 4, 2019 — Rated 10 out of 10 by R.S. Zerorez Indianapolis
What do you like about our products and services?

I like that my rugs feel and smell clean. No residue, no chemical smell.

Report a concern   July 4, 2019 — Rated 5 out of 10 by T.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Crew seemed to be rushed and didn’t spend
much time working on stains. Very quick to say the stains were due to wear. Didn’t offer to leave bottle of cleaner which has been the case every other time I’ve used Zerorez. Spent $188 for just OK job on small area.

Report a concern   July 3, 2019 — Rated 10 out of 10 by Amber Mosher Zerorez Indianapolis
What do you like about our products and services?

Service and professionalism were top notch!

Report a concern   July 3, 2019 — Rated 10 out of 10 by C.H. Zerorez Indianapolis
What do you like about our products and services?

Thomas did a great job. He took his time and explained everything that was going to do.

Report a concern   July 2, 2019 — Rated 10 out of 10 by Sean Connolly Zerorez Indianapolis
What do you like about our products and services?

Erik was awesome. Very professional and. Very careful with hoses and moving around the house. He was very informative on pricing but not pushy on sales. Thanks!

Report a concern   July 2, 2019 — Rated 10 out of 10 by D.A. Zerorez Indianapolis
What do you like about our products and services?

Our technician was awesome. Very meticulous and incredibly kind. Our carpets look brand new!


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