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based on 18598 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets were very clean and the stairway looked like new. This is always something I look for because it seems to be the hardest place to clean. Noah did an outstanding job and was very friendly.
I have already recommended Zerorez on Nextdoor
Nathan did a great job cleaning our older dirty carpet. He was able to get several stains out.
Carpet stains reappeared after drying
No comment.
Good service. Professional individual doing the work.
Eric was on time, explained all processes and worked with me to get what my carpet needed at the best available price.
I love that Zerorez doesn't use harsh chemicals that can trap dirt and allergens or cause irritation. Everyone from Customer Care to the Technician were very personable and knowledgeable. I was walked through the entire process. I also love how quick Customer Care contacted me and had us scheduled for an appointment the same week. I highly recommend Zerorez.
I appreciate the straight up honest opinion about my carpet. They tell me how it is and what to expect. They told me there were a few more things they could do to help eradicate the pet stains but...they were honest told me it would cost a lot and they wouldn't know where to begin. They did a great job and I will just budget to have this done again in 4 months!!!
Quick, careful employees, and no sticky residue,
This is the second time to use Zerorez. I have been very pleased with the results each time
Customer service went above and beyond. One of the owners of the company personally called me and listened to a small problem with a cleaning. He made sure a tech came out to my house the next morning and took care of the problem. I can see why Zerorez was named by the Indianapolis Star as the top company to have your carpet cleaned!
Matt did it again! Everything looks wonderful. It is so nice seeing and smelling the clean carpet. You guys keep up the good work!
Jan Schildmeier, Indianapoliis
Good product/equipment. Good staff.
Seem to clean very well.
Prompt. Listens to client’s needs.
I was more impressed with my service technician who demonstrated the product &,worked so hard to please me & take care of my concerns—he was great
You tried 2 times, two different technicians, without an explanation that I can believe. I really think your process is good for a not to dirty carpet but one that need some extra effort it fails greatly.
Remember 2 tries.
Joshua did a great job!
Quentin was very helpful and efficient
Great service! Carpets looked great and smelled fresher than when we used other carpet cleaning services.
How well it cleaned the carpets. The tech you sent to our house was above and beyond. Explained everything in great detail and very polite.
The young man that was here was polite and through.
Very Thorough and reliable!
My carpet looks a lot better and your company did a good job. Now if i can figure how to get a new stain up from the dog poop late last evening on my clean carpet.
Good job. Pleasant service. On time.
Technician was friendly and knowledgeable and my carpets look great. Also dried faster than traditional carpet cleaner products
I had a good experience with you last year, but this time was different. On a positive note, this technician was very professional, but here are the issues I had with the experience overall:
1) Right when the technician walked in the door he said that the notes in file indicate my carpet is older, so he warned me that he wouldn't be able to get it very clean looking - he was standing on my hardwood floor entryway at the time and hadn't even seen my carpet yet! This already put me in a negative mindset. A better approach would have been to say, after walking into the house and actually seeing the carpet, that "even though the carpets are older they are in really good shape considering their age" (which IS true, because I take really good care of them).
2) He charged me $34 to clean the walk-in closet of the master bedroom (I was not charged for this last year). I think $34 is very high for the small size of the closet, and was not happy about the surprise upcharge (he did warn me about the upcharge before he cleaned it, but I wasn't going to have him not clean it since he was already there).
3) He seemed in a hurry, and did not clean as thoroughly as the last technician. He was there from 8:30-10:30, which I think is a short amount of time for $300+ worth of work and 5 rooms, a hallway, stairs, walk-in closet. In a couple of the high-traffic areas I still saw dirty spots, so I got out my spot cleaner and scrubbed a bit and the rag I was using had quite a bit of dirt transferred to it. I feel like he just did one quick swipe and left. I would have expected at minimum a few very slow swipes/scrubs with the machine in obvious high-traffic areas that would get dirtier.
4) In two of the bedrooms and hallway I had left the closet doors open and asked if he would clean the transition section right under the doors where it leaves a black line from the doors being closed for long periods of time. I am pretty sure that he just closed the doors and did not clean the transition.
5) The last technician walked me through the house to check his work to make sure all was satisfactory. This technician did not do so.
5) I was EXTREMELY uncomfortable with the fact that when paying the invoice, the screen came up to check "yes" or "no" to give a tip. I have never heard of tipping a carpet cleaning technician, and when the technician is standing right there watching you check the box you feel obligated to tip. That is why I tipped, not because I though the job was great. At that point I didn't even know whether the job was good, since I didn't walk around to check the work until after he left.
The bottom line is that I feel like he was in a hurry to get to another job (he told me that he had been allotted to be complete by 10:00), which is not enough time to set up the equipment, clean everything, take out all the equipment, and still do a thorough job. He spoke and acted in a very professional manner, but was in a hurry.
Each time we hire Zerorez we are completely satisfied with the results. The technicians are well trained, courteous, and do an excellent job explaining what they did to each room.
Quick.